Conditions of Carriage

Interpretation:

In these conditions unless the contrary intentions appears:-

"carriage"
shall mean the whole of the carriage performed or to be performed by TT-Line pursuant to this contract;

"luggage"
shall mean and include all personal baggage or effects or other luggage carried by the passenger named herein or carried hereunder;

"passenger"
shall mean and include all persons named herein (and without limiting the generality hereof shall include any accompanying driver) and any guardian, executor, personal representative, heir or child or person travelling with a passenger or in the care of a passenger and their respective guardians, executors, personal representatives and heirs;

"this contract"
shall mean the whole of the terms and conditions agreed with TT-Line for the performance of the carriage and shall include TT-Line's applicable tariff and all other arrangements and agreements entered into with TT-Line for the performance of the contract prior to the issue of this ticket;

"TT-Line"
shall mean the TT-Line Company Pty Ltd ABN 39 061 996 174 and include where the context so admits its servants, sub-contractors and agents and shall include also any company or ship owner carrying or performing under or in connection with this contract. It shall also extend to include the Master or other authorised representative of the aforesaid TT-Line Company Pty Ltd;

"vehicle"/"accompanying vehicle"
shall mean and include such motor car or motor cycle or other vehicle as described on the face hereof;

"vessel"
means and includes any vessel lighter or other craft used in connection with the performance of this contract and shall include any such vessel owned, chartered, operated or managed by the TT-Line;

"voyage"
shall mean the whole of the voyage performed or undertaken or to be performed or undertaken by TT-Line pursuant to this contract.

General:

In these conditions unless the contrary intention appears:- Words importing the singular or plural number or the masculine gender shall, where the context permits include the plural or singular number or the feminine gender as the case may be.

1. The TT-Line reserves the right at any time to substitute one vessel for another to abandon or alter any voyage either before the commencement or at any time during the course thereof to dispatch the vessel before or after the date or hour advertised or announced for her sailing from any port to deviate from any advertised route for any purpose with liberty to sail without pilots, to proceed via any route, to proceed, return to and stay at any ports whatsoever (including the loading port) in any order in or out of the route or in contrary direction to or beyond the port of destination or often for bunkering or loading or discharging cargo or embarking or disembarking passengers luggage or accompanying vehicles whether in connection with the present, a prior or subsequent voyage or for any other purposes whatsoever, and to carry the within passengers, luggage and accompanying vehicles and cargo into and then beyond the port of discharge named herein and to return to and discharge any cargo at such port, or to tow or to be towed, to make trial trips with or without notice, to adjust compasses or to repair or dry dock with or without cargo on board. The exercise on any of the liberties contained in the clause shall form part of the agreed voyage.
2. (a) This ticket is not transferable and shall be exhibited to (or surrendered to) any officer of employee of TT- Line on demand.
   (b) In the event of the passenger to whom this ticket is issued travelling beyond the place for which the relevant fare has been paid, the passenger shall pay to TT-Line on demand additional fare that may be payable in respect of the journey actually travelled.
   (c) No berth or seat is to be occupied by any passenger without prior allotment by an officer or employee of TT-Line.
3. Maintenance on board at the current rates shall be payable by the passenger:
   (a) During any quarantine involving the vessel.
   (b) During any period of delay in departure in excess of 24 hours.
   (c) In the event that any passenger has a through ticket and breaks or terminates his journey at an intermediate port, from the time of arrival at such port until he leaves the vessel.
4. The passenger must bear:
   (a) All expenses whilst awaiting the dispatch of the oncoming vessel in a passenger involving trans shipment.
   (b) All quarantine expenses and all expenses occasioned by quarantine to the passenger.
   (c) All expenses on shore when landed under the powers conferred by law or of this ticket.
   (d) Cost of conveyance of the passenger, luggage and any accompanying vehicle to and from the vessel at all ports or places.
5. (a) In case of quarantine passengers and their luggage and any accompanying vehicle may be transferred to such station or vessel as may be appointed by the Local Authority and upon such transfer the TT-Line's liability under this contract shall cease absolutely.
   (b) If for any reason whatsoever (including but not limited to quarantine) any passenger is on carried by the TT-Line to any other port such passenger shall pay passage money at the usual rate charged to such port.
6. In the event of the vessel being prevented by causes wholly or partly beyond the control of the TT-Line from reaching its named port of destination, or when for any cause whatsoever (Master's opinion of which shall be final) the vessel cannot safely enter or lie in any bar, harbour, or roadstead or passes any usual port of call en route, passengers for such ports with their luggage and any accompanying vehicle may be landed at the next practicable port of call and upon such landing TT-Line's liability under this contract shall cease absolutely.
7. No passenger shall be allowed to embark if suffering from any mental, infectious or contagious disease. Any passenger who in the opinion of the Master (which opinion shall be final) is suffering from any disease or affliction (bodily or mental) unfit to proceed to his port of destination or likely to endanger the general health or safety of those on board, may be re-landed or put on shore at any port including the port at which that passenger embarked at that passenger's expense, but the TT-Line will, after the passenger is convalescent, provide the passenger with a passage to his port of destination on the first sailing of the vessel thereafter having room leaving for such port.
8. Any passenger who in the opinion of the Master (which opinion shall be final) is or is likely to prove undesirable to the Master or the Authorities at the port for which such passenger may have booked or by reason of alcohol, drugs or otherwise is in such a state or misconduct's himself in such a manner as to cause annoyance or injury to persons shall not be allowed to embark and if already on board may be restrained or confined to a cabin or other controlled area without notice and without liability to the TT-Line for any consequential damage, loss, expense, loss of time or inconvenience howsoever caused and the TT-Line shall not be required to repay any portion of a fare paid by any such passenger and that passenger may be landed at any port or returned to the original port of embarkation at his own expense.
9. Passengers in the opinion of the Master (which opinion shall be final) not complying with the Regulations established on board for their general comfort and safety without prejudice to any other liability incurred may be landed by the Master at any port or place or be otherwise dealt with as the Master may think fit and upon such landing TT-Line's liability under this contract shall cease absolutely.
10. This ticket is valid for 12 months from the date of the forward journey of the vessel for which it was originally issued. Refunds will be made only at the sole discretion of the TT-Line.
11. TT-Line may arrange with any other person or corporation to undertake the carriage hereby contracted for or any part thereof or any service ancillary thereto on any terms whatsoever including the conveyance of the passenger and the passenger's luggage and any accompanying vehicles to or from TT-Line's vessel.
12. Children under 16 years of age must be accompanied by an adult.
13. Animals and birds will not be accepted for carriage by the TT-Line pursuant to or ancillary to this contract. Animals and birds will only be carried by prior arrangement with the TT-Line and only in accordance with the TT-Line's terms and conditions for the carriage of freight in accordance TT-Line's tariff.
14. (a) TT-Line its servants agents and contractors shall be under no liability whatsoever to the passenger as defined for any personal injury, death, delay, or loss of any other nature (including damage to property) suffered or incurred by the passenger arising out of or incidental to or in any way connected with the carriage of the passenger or the performance of this contract whether due to negligence of TT-Line servants agents or contractors or otherwise, howsoever caused and in accepting this ticket and entering this contract each passenger absolves and releases TT-Line its servants agents and contractors from such liability.
    (b) Further the passenger as defined agrees to indemnify TT-Line its servants agents and contractors for and in respect of any action, suit, proceeding or claim for any personal injury, death, delay or loss as aforesaid brought by any person travelling with the passenger or in the passenger's care or by the person representatives of any dependent of any such person travelling with the passenger whether such personal injury, death or loss as aforesaid is due to the negligence of TT-Line its servants or contractors or otherwise, howsoever caused.
    (c) All persons for whom this ticket is issued other than the passenger named on the ticket or named herein shall be deemed to be dependents of such passenger and the passenger named on this ticket being named herein warrants that he is fully authorised to and accepts these conditions on behalf of all persons carried hereunder.
15. By accepting or receiving this ticket each passenger agrees without prejudice to its other provisions and both on his or her behalf and on behalf of any person travelling with him or her and any child travelling with him or her in his or her care and of any dependents of him or her that all rights, exemptions from liability defences and immunities of whatsoever nature referred to in this ticket applicable to the TT-Line (which term shall for the purpose of this Clause include the Owners, Charters, Managers, Operators, Agents of the vessel and any Sub-contractor of the TT-Line and such Sub-contractors respective servants or agents, as the case may be) shall in all respects inure also for the benefit of any servants or agents of the TT-Line acting in the course of or in connection with their employment so that in no circumstances shall any such servant or agent as the result of so acting be under any liability to any such passenger or to any such person or child greater than or different from that of the TT-Line. For the purpose of the agreement contained in this Clause, the TT-Line is or shall be deemed to be acting as agent or trustee on behalf of and for the benefit of each of the Owners, Charters, Managers, Operators, Agents and all who are or may be the TT-Line's servants or agents from time to time and their respective servants or agents and each of them shall to this extent be or be deemed to be parties to the contract contained in or evidenced by this ticket.
16. Save as otherwise provided no claim under this ticket shall be enforceable against the TT-Line or its property or against the Owners, Charters, Managers, Operators or Agents of the vessel unless:
    (a) written notice thereof with full particulars of the claim reach the TT-Line, Managers, Agents or Brokers within 30 days of the date upon which the voyage terminated or should have terminated; and
    (b) such notice having been given , suit, action or proceeding is commenced within one year after such date; Failing which no such suit, action or proceeding shall be maintainable notwithstanding any provision to the contrary in the laws of any state or country.
17. Passengers are not liable to pay or entitled to receive any general average contributions in respect of their luggage or personal effects.
18. TT-Line its servants agents or contractors shall in no circumstances be responsible for or liable to the passenger for any loss, damage, deviation, delay or detention to any luggage or to any vehicle arising from any cause whatsoever including negligence of TT-Line or its servants agents or contractors or arising from the un-seaworthiness of the vessel occurring either prior to shipment or after shipment. Further, TT-Line its servants agents or contractors shall in no circumstances be responsible for or liable to the passenger for any loss, damage, deviation, delay or detention to any luggage or to any vehicle howsoever arising after such luggage and or vehicle have been discharged from the vessel at the port or place of destination.
19. The passenger and any accompanying driver shall be jointly and severally responsible for and warrant that:
    (a) No loose containers of petrol nor other flammable or dangerous substances accompany and vehicle.
    (b) After parking on the vehicle deck and before vacating any vehicle the fuel supply is shut off in the case of gravity feed by closing the cock and in the in the case of pump feed by stopping the engine.
    (c) Any such vehicle is in a fit condition for transport by ship and all loose parts are adequately secured within that vehicle.
    (d) All personal belongings and baggage within any such vehicle are adequately secured within that vehicle.
    (e) Any such vehicle will be moved or parked as directed by the servants or agents of TT-Line.
    (f) No passenger shall remain on the vehicle deck of the vessel or any other place on the vessel which is identified as being restricted to use by the crew other than at the direction of an officer or employee of TT-Line.
20. By accepting the terms and conditions of carriage as herein and elsewhere stated, the passenger as defined agrees:
    (a) To indemnify TT-Line against loss or damage suffered by it and against claims by third persons made against it in respect of personal injuries, death, loss, damage or delay to property due directly or indirectly to the failure of the passenger to comply with the provisions of this contract and whether or not such personal injuries, death, loss, damage or delay may be due directly or indirectly to the wrongful act neglect or default of the TT-Line or any of its servants or agents or otherwise howsoever caused.
    (b) To General Average (if any) being adjusted according to York/Antwerp Rules 1974 (as amended), such adjustment to be made in Melbourne or at any other port of the TT-Line's option.
    (c) In the event of a General Average being declared, for the purpose of such adjustment to deposit with the TT- Line on demand such sum or security as may be reasonably required pending settlement.
21. Any passengers accompanied vehicle(s) carried hereunder is only accepted for shipment and carried by the TT-Line in accordance with the provisions of the Carriage of Goods by Sea Act 1991, of the Commonwealth of Australia and the TT-Line on demand shall issue a Bill of Lading in respect of any such vehicle(s).
22. The "accompanied vehicle tariff" will not apply to vehicles which contain goods other than goods for which free carriage is allowed in accordance with the conditions of this contract.
23. TT-Line provides upon request safekeeping for valuables aboard the vessel and encourages passengers to deposit any cash or valuables with the designated officer who will issue a receipt for such a deposit. The TT-Line shall not be liable for any loss or damage to any items deposited unless they have been delivered to the designated officer and a receipt issued to accept. The value of such items deposited shall be deemed not to exceed $750.00 and the TT-Line reserves the right to refuse any item for deposit, in its absolute discretion.
24. (a) Notwithstanding any other provision of these terms and conditions, these terms and conditions shall read subject to any implied terms, conditions or warranties imposed by the Trade Practices Act of the Commonwealth of Australia and any other Commonwealth or State legislation in so far as such may be applicable and in so far as such may prevent either expressly or impliedly the exclusion or modification of any such term, condition or warranty.
    (b) The terms and conditions described herein embody the entire understanding and agreement as to the subject matter of this contract. All previous negotiations, understandings, representations, warranties, memoranda or commitments in relation to, or in any way affecting the subject matter of this contract are merged in and superseded by these terms and conditions and shall be of no force or effect whatsoever. No oral explanation or information provided to a passenger shall: (i) affect the meaning or interpretation of this contract; or (ii) constitute any collateral agreement, warranty or understanding between the passenger and the TT-Line.
    (c) Each of the provisions contained in these terms and conditions shall be severable and if any of such provisions should be invalid illegal or unenforceable the remaining provisions shall nevertheless have full force and effect.
25. All of the rights immunities and limitations of liability in these terms and conditions shall continue to have their full force and effect in all circumstances and notwithstanding any breach of this contractor any of the terms and conditions hereof by the TT-Line.
26. This contract is governed by and is to be construed in accordance with the laws of the State of Tasmania.
27. Cancellation fees may, at the TT-Line's sole discretion, be applied to each passenger fare for which a ticket has been issued, if unavailable or cancelled within a time frame as prescribed by the TT-Line's applicable tariff. Where applied the amount of cancellation fee shall be determined by the TT-Line's applicable tariff.
28. At the sole discretion of the TT-Line, for operational reasons, vehicles may be required to be left on the vehicle deck unlocked, with ignition keys in place. Passengers are advised not to leave small attractive items such as cash, cameras, jewellery etc. in the body of vehicles. Such items should be taken into accommodation or locked in the car boot.
29. Subject always to the applicable tariff:
    (a) Upon arrival at the terminal (and at all other times when vehicle movements are required) the passenger and any accompanying driver shall drive and or load their vehicles in accordance with the directions of TT- Line's terminal staff and stevedores.
    (b) Passengers are required to limit the amount of hand luggage carried on board the vessel to those items required for the voyage. All other items are to remain in the passenger's vehicle or to be lodged at the baggage area to be carried as baggage. Adult passengers shall be allowed the equivalent of two suitcases and child passengers shall be allowed the equivalent of one suitcase without additional charge.
    (c) In accepting this ticket the passenger warrants that only personal effects (excluding always any articles for sale) shall be carried on the voyage, whether in the passenger's vehicle or as baggage or as hand luggage.
    (d) In accepting this ticket the passenger warrants that no hazardous, dangerous or noxious goods or substances shall be shipped or carried by the passenger on the voyage, whether in the passenger's vehicle or as baggage or as hand luggage and the passenger undertakes to indemnify TT-Line and forever keep TT-Line indemnified against all consequences of any breach by the passenger of this provision of this contract.
    (e) The accompanied vehicle rate is charged for all motorised and towed units intended for personal use (and not for sale, gain or reward) and which are accompanied on the voyage by the passenger or any accompanying driver. A separate freight rate applies to commercial vehicles and loads (including home removals of furniture) being transported for commercial purposes. TT-Line reserves the right to inspect all vehicles and loads presented for shipment or shipped on the voyage. In the event of any false or mis-declaration of any vehicle or load. TT-Line reserves the right at its sole discretion to charge the freight rates for such vehicles and loads in accordance with the applicable tariff or to refuse to ship such vehicle or load.
30. (a) Further to Condition 29(d) of this contract above passengers are advised that the following dangerous goods must not be carried in any accompanying vehicle, or as baggage or as luggage or on their person:
    (i) Explosives, munitions, firearms, fireworks, flares and knives. Navigation regulations prohibit firearms, ammunition or dangerous, combustible or explosive goods to be carried by a passenger in their luggage or accompanying vehicle (other than petrol contained in the vehicle's petrol tank or gas in cylinders).
    (ii) Flammable liquids and solids such as heating fuels, paints, thinners.
    (iii) Radioactive material
    (iv) Oxidising materials such as bleaching powder and peroxides.
    (v) Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
    (vi) Other dangerous items including magnetised material, irritating or offensive substances.
    (vii) Carriage of LPG cylinders - LPG cylinders must be declared at check-in. LPG/propane cylinders must comply with Australian Standards AS2468, AS2469, AS2470 (stamped on the cylinder) and with the date of inspection within 10 years. The shut-off valve must be effective. Cylinders which do not comply with these standards will be confiscated and disposed of by TT-Line Company Pty Ltd. If LPG cylinders are being carried loose, they must contain no more than 9kg of gas and will be carried on board in a designated trailer. Failure to collect the cylinder on arrival will result in them being disposed of by TT-Line. If connected to a caravan, campervan or motorhome, the cylinders must be isolated prior to boarding and remain so during the voyage. Under no circumstances may gas cylinders be active while on the vessel.
    (b) Notwithstanding Condition 30(a) of this contract TT-Line agrees:
    (i) Licensed firearms can be brought onto the vessel by passengers provided they are presented to the Security Officer prior to boarding and the Security Officer is able to safely disable the firearm and then lock it away in a safe room for the duration of the voyage.
    (ii) Medicines, boxed matches, toiletries and alcoholic beverages may also be carried on to the vessel by passengers. No passenger, however, shall be permitted to consume any such alcohol onboard the vessel.
    (iii) The fuel tanks of accompanying vehicles do not have to be drained of fuel.
    (c) In accepting this ticket passengers agree to indemnify TT-Line and keep TT-Line indemnified against all consequences of any breach by the passenger of this provision.
31. The person effecting a booking shall be deemed to have accepted the Booking Conditions on behalf of all persons named in the booking.
32. This ticket is valid for 12 months from the date of the forward journey of the vessel for which it was originally issued. Refunds will be made only at the sole discretion of the TT-Line.
    
    Quarantine conditions:
    All fruit, vegetables and plant material are subject to special conditions and examination upon arrival in Tasmania or Victoria. If you intend to take any of these items to Tasmania or Victoria, please contact your local Department of Agriculture for the conditions of entry
    
    

Privacy Policy

TT-Line Company Pty Ltd ("TT-Line") is legally bound by the National Privacy Principles set out in the new provisions of the Privacy Act 1988 (Cth) (the "Privacy Act"), which will come into effect on 21 December 2001.

In order to fulfil our obligations under the Privacy Act, TT-Line expects all management and staff to read and abide by our privacy policy, which sets out how we will manage and secure personal information.

TT-Line is committed to developing a culture that respects the privacy of individuals through ensuring the security of personal information about them. We will protect personal information from misuse, loss, corruption or disclosure.

TT-Line will appoint a privacy officer who will be responsible for ensuring TT-Line's privacy policy and procedures are fully implemented and working effectively and promoting TT-Line's privacy policy to all staff.

The privacy officer (Kevin Maynard) will also be the first point of contact for all privacy concerns raised by customers or staff.

In order to comply with the new privacy provisions in the Privacy Act, TT-Line has developed this prominent and easily accessible privacy policy. The privacy policy will be placed online and will be available in hard copy form. Our online privacy policy will be placed on a link that is clearly visible on our home page. People will be advised to read the statement (as well as the terms of carriage) before they commit to an online booking or enter their details on the e-news sign up form and/or brochure requests.

Collection

TT-Line only collects personal information that is necessary for our functions and activities as a passenger, vehicle and freight service. This means that we need to collect customers name and contact details.

We also collect information for sales and marketing purposes. We will not include customer's personal details on any of our sales or marketing databases unless they authorise us to do so.

Generally, TT-Line does not need to collect any personal information when users visit our website - generally you can visit our website without telling us who you are or revealing other personal information.

If we wish to collect personal information about users (such as name, contact information or other registration information) via the internet, then we will operate by these principles: we will expressly ask you for that personal information; when we ask you for that personal information, we will tell you how we intend to use that personal information if you choose to give it to us. For instance, we may wish to use that personal information to: personalise and tailor our information, services or products for you; to identify who we are communicating with; or to inform you of further information relating to our services or products, or to this website; we intend to keep track of the domains from which people visit us. We analyse this data for trends and statistics.

Disclosure

TT-Line does not sell or disclose any information held by it to third parties or contractors, and does not transfer personal information overseas.

We do not sell or disclose personal information to any third parties for the purposes of direct marketing.

If clients tell us that they do not wish to have this personal information used for a particular purpose, we will respect their wishes and can e-mail TT-Line atprivacy@spiritoftasmania.com.au to do this.

TT-Line will co-operate with all law enforcement bodies in providing information when requested.

Data security

TT-Line treats all personal information as confidential. We have a secure Internet transmission and take all reasonable steps to ensure that your personal information is protected from unauthorised access, modification or disclosure.

Access

All clients have a legal right to access the information we hold about them. They can obtain an electronic printout of this information by contacting our Privacy Officer on (03) 6421 7305 or email on privacy@spiritoftasmania.com.au.

Individuals do not have to give a reason when asking for access to personal information. A printout of information held on all databases as well as a copy of the reservation details should be sent to the individual on request.

The rules regarding an individual's access to information means that people have a right to access telephone operator comments about them. Please be aware of this right to access information and take care not to write insensitive comments about passengers when taking telephone bookings.

Queries or complaints

If you have any queries or complaints about the way we handle your personal information please do not hesitate to contact our Privacy Officer on (03) 6421 7305 or email on privacy@spiritoftasmania.com.au.

Telephone statement

For individuals making a new booking using our telephone booking service, TT-Line will provide the following information.

"TT-Line is legally bound by the National Privacy Principles. We collect personal information such as your name and contact details, which is necessary for our functions and activities. We do not disclose this information to third parties. nor will we use this information for direct marketing if you instruct us not to do so. Do you require any further information on the privacy principles."

Sales and direct marketing

Individuals must be told that they can opt out of receiving any more marketing or promotional literature.

All TT-Line marketing correspondence will display a clearly visible and user-friendly opt-out tick box. TT-Line may imply consent to receive marketing material where this opt-out box is not ticked.

All personal information held on any marketing databases will be permanently destroyed or de-identified within 45 days of receipt of an opt-out notice or a request to be removed from the database.

Travel Club/Spirit e-News

TT-Line's Travel Club/Spirit e-News will continue to work on an opt-in basis. TT-Line will not send online marketing material without an opt-out clause. This is because it is usually difficult to conclude that a message has been read. It is also commonly considered that there may be adverse consequences to an individual from opening and replying to an unsolicited e-mail, for example, confirming that the individual's address exists.

Law enforcement

The Privacy Act is not intended to interfere with legal obligations to disclose information for law enforcement and regulatory purposes.

TT-Line has a procedure for the purpose of using and disclosing personal information for investigating and reporting suspected unlawful activity to the relevant authorities.

Written note of the disclosure is required, including the date of the disclosure, the personal information disclosed, the relevant law enforcement body and how the information was used, or to whom the information was disclosed.

Emergencies and disasters

In the event of an emergency or where TT-Line deems it necessary, passengers' names and addresses will be provided to authorities and/or agencies assisting in dealing with any such emergency or disaster. By booking and travelling with TT-Line, passengers are deemed to consent to the disclosure of this information to such authorities and/or agencies.

Data quality

There is a legal requirement to ensure that all data collected is accurate, complete and up-to-date.

Staff are required to confirm accuracy of information at the time of collection. If at any time after the collection of personal information a staff member considers that the information is inaccurate then that staff member should confirm the information either with the individual concerned or through other means to ensure the accuracy of information kept by TT-Line.

Data security

All staff must take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.

In general, treat all personal information as confidential. Personal information should be handled with care and only used for authorised purposes.

TT-Line will continue to develop and monitor security measures in order to decrease the risk of unauthorised access to personal information.

We will continue to engage IT support to maintain computer and network security including access control for authorised users, data integrity checks, network intrusion systems, host intrusion detection systems and expert monitoring.

All staff must check facsimile numbers before sending personal information and confirm receipt. Staff should also check the identity of callers before giving personal information over the telephone.

All information no longer required for any purpose will be destroyed or permanently de-identified. We cannot legally retain personal information unless we have a proper purpose for continuing to hold it.

Permanent de-identification means that we are not able to match the de-identified information with other records to re-establish the identity of individuals.

Destruction of data must occur by a secure means. Paper based records should be shredded or disposed of securely by an authorised disposal company. Electronic records should be overwritten before being deleted.

Sensitive information

TT-Line does not usually collect sensitive information, which includes information about a person's racial or ethnic origin, political opinions, religious beliefs or health.

However, we do collect health information for the purposes of our Passenger Monthly Accident/Illness Reports.

Health information is regarded as sensitive and as such, must be treated as highly confidential. Health information should only be accessible to authorised persons and should not be entered on any reservations, sales or marketing databases.

Individuals must be told of the purpose of collection by the relevant officer at the point of collection. This health information must not be disclosed to any other person without the individual's consent. Consent may be implied, depending on the circumstances. Such circumstances would usually only be in an emergency or when the person had lost consciousness.

Breach of privacy

The Privacy Commissioner has the power to investigate complaints made by individuals about the way organisations manage personal information, or to investigate any act or practice that may be a breach of privacy, even if no complaint has been made.

If the Commissioner receives a complaint, the individual will in most cases be referred back to TT-Line's privacy officer to resolve the complaint directly. As a last resort, the Commissioner can make a final determination which may be enforced by the Federal Court.

Conclusion

Compliance with this privacy policy will increase consumer confidence in our privacy procedures and build a better reputation for our company.

If you have any concerns about privacy issues after reading this policy, or if you become aware of a potential breach of privacy, please contact our privacy officer immediately, on (03) 6421 7305 or email on privacy@spiritoftasmania.com.au