Privacy policy

Privacy policy

TT-Line Company Pty Ltd ("TT-Line") is legally bound by the Personal Information Protection Act 2004 (Tas) ("PIP Act") and the National Privacy Principles set out in the Privacy Act 1988 (Cth) (the "Privacy Act").

In order to fulfil our obligations under the PIP Act and the Privacy Act, TT-Line expects all management and staff to read and abide by our Privacy Policy, which sets out how TT-Line will manage and secure personal information.

TT-Line is committed to developing a culture that respects the privacy of individuals through ensuring the security of personal information about them. We will protect personal information from misuse, loss, corruption or disclosure.

TT-Line has appointed a Privacy Officer who is responsible for ensuring TT-Line's Privacy Policy and procedures are fully implemented and working effectively and promoting TT-Line's Privacy Policy to all staff.

The Company appointed Privacy Officer will also be the first point of contact for all privacy concerns raised by customers or staff.

In order to comply with the privacy provisions in the PIP Act and the Privacy Act, TT-Line has developed this prominent and easily accessible Privacy Policy. The Privacy Policy will be placed online and will be available in hard copy form. TT-Line's online Privacy Policy will be placed on a link that is clearly visible on our home page. People will be advised to read the statement (as well as the terms of carriage) before they commit to an online booking or enter their details on the e-news sign up form and/or brochure requests.

1 Collection

TT-Line only collects personal information that is necessary for our functions and activities as a passenger, vehicle and freight service and agent of travel insurance providers. This means that the Company need to collect customers name and contact details and billing information.

TT-Line will also collect information for sales and marketing and market research purposes. TT-Line will not include customer's personal details on any of our sales or marketing databases if the customer has requested not to receive direct marketing communications.

Generally, TT-Line does not need to collect any personal information when users visit our website - generally you can visit our website without telling us who you are or revealing other personal information.

If TT-Line wish to collect personal information about users (such as name, contact information or other registration information) via the internet, then the Company will operate by these principles: TT-Line will expressly ask you for that personal information; when the Company asks you for that personal information, TT-Line will tell you how the Company intend to use that personal information if you choose to give it to TT-Line. For instance, the Company may wish to use that personal information to: personalise and tailor TT-Line's information, services or products for you; to identify who the Company is communicating with; or to inform you of further information relating to the Company's services or products, or to this website; TT-Line intend to keep track of the domains from which people visit us. TT-Line analyses this data for trends and statistics.

2 Disclosure

TT-Line does not sell or disclose any information held by it to third parties or contractors except for market research purposes and the provision of travel insurance.TT-Line does not transfer personal information overseas or out of Tasmania unless satisfied that the information will be afforded similar protection as TT-Line is required to provide, or where it is necessary to complete insurance arrangements for the customer's benefit.

TT-Line does not sell or disclose personal information to any third parties for the purposes of direct marketing.

If clients tell TT-Line that they do not wish to have this personal information used for a particular purpose, the Company will respect their wishes and they can e-mail TT-Line at privacy@spiritoftasmania.com.au to do this. TT-Line will make customers aware of the implications this may have on the service TT-Line can provide.

TT-Line will co-operate with all law enforcement bodies in providing information when requested.

3 Access and Correction

All clients have a legal right to access the information TT-Line hold about them unless restriction of access is permitted by law, including under the Right to Information Act 2009 (Tas). They can request an electronic printout of this information by contacting our Privacy Officer on (03) 6421 7305 or email on privacy@spiritoftasmania.com.au. Clients may request amendment of that information if it is incorrect, incomplete, out of date or misleading.

Individuals do not have to give a reason when asking for access to personal information. A printout of information held on all databases as well as a copy of the reservation details should be sent to the individual on request.

The rules regarding an individual's access to information means that people may have a right to access telephone operator comments about them.

4 Queries or complaints

If you have any queries or complaints about the way the Company handles your personal information please do not hesitate to contact our Privacy Officer on (03) 6421 7305 or email on privacy@spiritoftasmania.com.au.

5 Telephone statement

For individuals making a new booking using the Company's telephone booking service, TT-Line will provide the following information.

"TT-Line is legally bound by the Tasmanian Personal Information Protection Principles and the National Privacy Principles. We collect personal information such as your name, contact and billing details, which are necessary for our functions and activities. We do not disclose this information to third parties except for market research purposes and the provision of travel insurance. Nor will we use this information for direct marketing if you instruct us not to do so. You are entitled to request access to copies of your information held by TT-Line. If you require any further information on the privacy principles please advise your telephone sales consultant or email our Privacy Officer on privacy@spiritoftasmania.com.au."

6 Sales and direct marketing

Individuals must be told that they can opt out of receiving any more marketing or promotional literature.

All TT-Line marketing correspondence will display a clearly visible and user-friendly opt-out tick box. TT-Line may imply consent to receive marketing material where this opt-out box is not ticked.

All personal information held on any marketing databases will be permanently destroyed or de-identified within 45 days of receipt of an opt-out notice or a request to be removed from the database.

7 Travel Club/Spirit e-News

TT-Line's Travel Club/Spirit e-News will continue to work on an opt-in basis. TT-Line will not send online marketing material without an opt-out clause.

8 Law enforcement

The PIP Act and Privacy Act are not intended to interfere with legal obligations to disclose information for law enforcement and regulatory purposes.

TT-Line has a procedure for the purpose of using and disclosing personal information for investigating and reporting suspected unlawful activity to the relevant authorities.

9 Emergencies and disasters

In the event of an emergency or where TT-Line deems it necessary, passengers' names and addresses will be provided to authorities and/or agencies assisting in dealing with any such emergency or disaster. By booking and travelling with TT-Line, passengers are deemed to consent to the disclosure of this information to such authorities and/or agencies.

10 Data quality

There is a legal requirement to ensure that all data collected is accurate, complete, up-to-date and relevant to TT-Line's functions or activities.

11 Data security

TT-Line treats all personal information as confidential. The Company has a secure Internet transmission and takes all reasonable steps to ensure that your personal information is protected from unauthorised access, use, modification or disclosure.

TT-Line will continue to develop and monitor security measures in order to decrease the risk of unauthorised access to personal information.

TT-Line will continue to engage IT support to maintain computer and network security including access control for authorised users, data integrity checks, network intrusion systems, host intrusion detection systems and expert monitoring.

All information no longer required for any purpose for which it may be used or lawfully disclosed by TT-Line will be destroyed or permanently de-identified.  Permanent de-identification means that TT-Line is not able to match the de-identified information with other records to re-establish the identity of individuals.

12 Sensitive information

TT-Line does not usually collect sensitive information, which includes information about a person's racial or ethnic origin, political opinions, religious beliefs or health.

However, the Company does collect health information for the purposes of our Passenger Monthly Accident/Illness Reports and as required or permitted by health and safety laws.

13 Breach of privacy

The Tasmanian Ombudsman and the Commonwealth Information Commissioner have the power to investigate complaints made by individuals about the way organisations manage personal information or to investigate any act or practice that may be a breach of privacy, even if no complaint has been made.

14 Conclusion

Compliance with this privacy policy will increase consumer confidence in our privacy procedures and build a better reputation for our company.

If you have any concerns about privacy issues after reading this policy, or if you become aware of a potential breach of privacy, please contact our privacy officer immediately, on (03) 6421 7305 or email on privacy@spiritoftasmania.com.au