Spirit of Tasmania - General Conditions

Conditions of Carriage

Important Information

Fares

Check in Times

Baggage Allocation

Passengers with Impaired Mobility

Day Tickets

Exclusive Use of Cabin

Carriage of Dangerous Goods

Environment Protection

Dress Standard

Standard Behaviour

Smoking

Conditions of Carriage

All tickets purchased are subject to the full Terms and Conditions of Carriage as specified by TT-Line Company Pty Ltd.

Important Information

Changes to the schedules may be necessary to cater for seasonal demands, operational difficulties due to weather or ship unserviceability and other unforeseen circumstances. Where possible, passengers will be notified of any changes.

The payable fare will be that applying at the date the ticket is issued. On board facilities may vary according to season. Monies paid for tickets can be used towards travel for 12 months from original date of departure. Spirit of Tasmania does not accept responsibility for any cancellation fees, which may be imposed by any accommodation providers and/or operators.

Fares

All fares and rates are subject to change without notice. When travel begins in one season and finishes in another, each journey will be costed according to the date of travel. Discounted fare types and concession fares are subject to availability and made available at the discretion of Spirit of Tasmania. One discount only applies.

Fare Inclusions

Fares on Spirit of Tasmania include accommodation as booked. Meals, snacks and beverages are not included in the fare. However, these can be purchased on board. Special dietary requirements must be advised at time of booking. Specific decks and/or cabin numbers cannot be guaranteed. If by choice parts of the arranged services or facilities are not used, refunds from Spirit of Tasmania or any suppliers will not apply.

Fare Conditions

Flexi fare (non-discounted fare)

Payment: Full payment is due within 72 hours of booking.

Cancellation conditions:

No amendment fees
Refundable with payment of a $20 cancellation fee per sailing leg
No fees for downgrading the booking and $ difference is refundable
Failure to inform of intention not to travel by close of check in on sailing day will result in a 50% no show fee

Ship Saver fare

Payment: Full payment is due at time of booking.

Cancellation conditions:

Amendment fee of $20 per sailing leg
Passenger fare non-refundable but vehicle fare refundable with payment of amendment fee
No fees for upgrading the booking on the same sailing
Booking can be downgraded with payment of amendment fee
Failure to inform of intention not to travel by close of check in on sailing day will result in a 100% no show fee

Seasonal special fare

Payment: Full payment is due at time of booking.

Cancellation conditions:

Amendment fee of $30 per person per sailing leg
Passenger fare non-refundable but vehicle fare refundable with payment of amendment fee
No fees for upgrading the booking on the same sailing
Booking can be downgraded with payment of amendment fee
Failure to inform of intention not to travel by close of check in on sailing day will result in a 100% no show fee

Fare Types

Pensioner Concession applies to holders of the Australian Pensioner Concession Card (limited availability). ID card and card number must be produced at time of booking, payment and check in.
Seniors Concession applies to passengers 60 years or older. Proof of age must be produced at time of booking, payment and check in.
Child/student fares apply to children aged 3-15 years inclusive and secondary school students aged 16-18 years inclusive. Children must be accompanied by an adult.
Infants are children under three years of age. Infants travel free of charge providing they are not occupying a bed. If travelling with an infant, you must advise us at time of booking. Infants are not permitted in Ocean View Recliners or share cabins. Cots are provided on request and are free of charge. Linen is not provided.

Check in Times

It is important to observe check in times as late arrival may lead to cancellation of travel arrangements. The ships must depart on time and no responsibility will be accepted for passengers arriving late. Check in commences 90 minutes prior to departure with final time 45 minutes prior to departure.

Failure to check in by final check in time will result in no show fees being charged and refusal of carriage on that sailing. Please ensure tickets are checked for the day, date and departure time of sailing on which you are booked. Photo identification and your booking number are required for check in. Once checked in, disembarkation is only allowed at the end of the voyage.

Baggage Allocation

Passengers may carry on one piece of baggage on board the ship. We recommend you take an overnight bag with personal toiletries, clothing and any medication needed. For passengers travelling without a vehicle, up to two pieces of luggage may be stored on the baggage trolley. No baggage restrictions apply in passenger vehicles.

Passengers with Impaired Mobility

Wheelchair accessible cabins are available on request. This type of cabin is restricted to people with severe mobility impairments (eg those totally confined to a wheelchair as their only means of mobility). Please enquire at time of booking.

All passengers with severe mobility disabilities travelling with a vehicle are required to check in two hours prior to scheduled departure time. As loading of the vehicle is compact, the need for assistance must be advised at time of booking. Please report to our customer service counter before checking in your vehicle.

Day Tickets – Day Sailings Only

Day Tickets do not allow the allocation of a specific seat, giving you the freedom to move around the ship as you please. However, all public areas from Deck 7 to Deck 10 are fully accessible.

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Exclusive Use of Cabin

Exclusive use of a cabin for passengers travelling alone is available for a surcharge of 50% of the Flexi fare adult rate for the applicable Twin or Deluxe cabin fare being booked.

Share Cabins

Male or female share cabins are available in Four Berth Cabins (bunks). Infants are not permitted in male/female share cabins. Decks, cabin numbers or lower berths cannot be guaranteed. Male/female share cabins cannot be booked online. To book, call Reservations on 1800 634 906.

Vehicle Fares

Only vehicles accompanied by licensed drivers are eligible for the accompanied vehicle rates. All vehicles must be registered for use on public roads and designed primarily for the carriage of passengers.

Vehicle Measurements

Vehicle dimensions and loads (freight content) are examined at check in to verify the correct rate has been applied. We reserve the right to charge any additional rates required. A false declaration of vehicle measurements or description may result in the vehicle being left behind on the day of sailing. When vehicle measurements are being advised, overall dimensions are required. Measurements must include roof racks (with or without load), tow bars, bull bars, bicycle racks, vents and rooftop air conditioners. Vehicles more than 2.1 metres in height cannot be booked online. To book these type of vehicles, call 1800 634 906.

Towed Vehicles

Length refers to the total of both components. All towed vehicles (trailers) that are not registered as a camper or caravan and have a width greater than 2.4 metres and/or height greater than 2.25 metres are subject to classification and freight rates may apply.

Additional Metre Surcharge

Additional metre surcharge applies to each excess metre or part thereof. Vehicle lengths must be rounded up to the next metre.

Pets

Pets must be booked into a kennel. A limited number of kennels are available at a cost of $22 per pet, per sailing. Water will be supplied and pets will be checked regularly. The provision of bedding will be the responsibility of the owner. It is requested the pets have no food during the voyage. Large accompanied pets (e.g. Great Danes, St Bernard etc) can only be transported in a passenger supplied kennel. This kennel must be approved in writing by a licensed veterinarian for use for the 11 hour voyage. There is no access to pets during the voyage. Pets should be vaccinated against domestic pet related diseases. There must be documentary proof of Hydatid Tape Worm treatment for dogs entering Tasmania. For more information, contact the Dogs to Tasmania Info Line on 1800 684 215.

First Aid

The ships have a limited first aid facility on board. A medical attendant is available for minor complaints and injuries. Passengers must ensure they carry their own personal medication and oxygen if required. A pharmaceutical service is not available on board. Advice regarding particular medical needs must be made at the time of reservation with final approval of travel remaining the prerogative of Spirit of Tasmania.

Dangerous Goods

Dangerous goods must not be carried in vehicles, luggage or on your person. Dangerous goods are any goods which at any stage of carriage may become noxious, flammable, hazardous, explosive, offensive or damaging. This includes explosives, (eg firearms, ammunition, fireworks, flares etc), flammable liquids (eg heating fuels, paints thinners,) radioactive material, poisons and infectious substances (eg insecticides, weed killers and live virus materials), oxidising materials (eg bleaching powder, peroxides) and other dangerous items.

The following goods may be taken on the ship by prior arrangement;

LPG Cylinders: LPG cylinders can be carried on the ships provided they comply with Australian standards, have a current use by date, are less than 9kg and have a working safety cut off valve. Cylinders not meeting these standards will be confiscated and disposed. LPG cylinders must be declared at check in. Cylinders must be surrendered and are then tagged and placed on the gas trolley for collection at the end of the voyage. LPG cylinders with gas must be attached to a caravan/mobile home with a suitable cut off valve. These cylinders must not be larger than 9kg. We cannot store or arrange removal of gas for full or partially full cylinders.
Fuel Containers: Petrol or diesel cannot be carried on board Spirit of Tasmania except in vehicle fuel tanks. Jerry cans can be carried provided they are empty and contain no residual liquid, must be fully welded at the seams and no greater than 25 litre capacity.
Boat fuel tanks may be carried with fuel provided they comply with Australian standards, have welded seams and are fitted with screw caps with a rubber seal. They must also have a pressure release valve. Methanol containers must not be carried at any time.
Ammunition/Firearms: The intent to carry ammunitions and/or firearms must be declared at the time of booking. A declaration form must be filled in and guns surrendered at check in to be placed in firearm safes. Serious penalties apply for passengers carrying firearms or weapons when proceeding through a screening point.

To read our policy on Carriage of Dangerous Goods, click here.

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Environment Protection

In line with the State and Federal Legislation and International Conventions of Pollution of the seas, Spirit of Tasmania encourages all passengers to uphold its environment protection standard. Please ensure that rubbish is not thrown overboard, including streamers at the time of departure. Rubbish bins are provided throughout the ship.

Dress Standard

The accepted minimum dress standard for passengers is a t-shirt, shorts and footwear. If a passenger’s dress standard does not meet this basic requirement, they will be asked to change or they may be refused passage.

Standard Behaviour

Passengers are requested to behave in a civil manner. Intoxication, fighting, obscene or abusive language will not be tolerated.

Smoking

Smoking is permitted in designated outside areas only.