Spirit of Tasmania

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Spirit of Tasmainia
Spirit of Tasmainia
Adult
(16+)
Child
(3-15)
Infant
(0-2)
Pensioner
Spirit of Tasmainia
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Amendment fees

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Amendment and cancellation fees

Amendment fees do not apply if the amendment is made via Manage my booking. Online amendments and cancellations are available up to 24 hours prior to your scheduled departure time of your existing journey or the new journey you wish to travel on.

The following amendment fees only apply when calling our Customer Contact Centre or when visiting our terminal service desk.

Flexi fareApplicable fees
Cancellations made more than 24 hours prior to departure 100% refund
Cancellations made
between 1 to 24 hours prior to departure

100% refund
Cancellations made within 1 hour prior to departure
100% refund
Adding or cancelling a child fare No amendment fee
Amending route, sailing dates or departure time No amendment fee
Amending vehicle details (including vehicle category) No amendment fee
Upgrading accommodation type No amendment fee
Downgrading accommodation type No amendment fee
Amending address, phone, email
or name
No amendment fee
Passenger name changes No amendment fee
Adding a passenger No amendment fee
Cancelling passenger No amendment fee
Adding a vehicle No amendment fee
Cancelling a vehicle No amendment fee
Adding or deleting kennels or cots No amendment fee


* If cancelling your complete booking online, the relevant fare cancellation fee still applies.

Other conditions which apply to Spirit of Tasmania fares are as follows:

  • Amendments are subject to availability.
  • If the permitted amendment decreases the cost of the booking, the difference in cost will be refunded (where applicable).
  • If the permitted amendment increases the cost of the booking, the difference in cost is payable at the time of the amendment.
  • All references to 'departure' reflect the scheduled departure time.
  • Amendments must be confirmed up to 1 hour prior to the scheduled departure time.
  • If upgrading fare type, the original fare component retains the rules of the original fare.
  • If downgrading fare type, the applicable cancellation fee applies.
  • If Spirit of Tasmania is not contacted for a Flexi fare cancellation within 24 hours after scheduled departure, 100% of the fare is forfeited.
  • Return bookings must be booked to depart from alternate ports.
  • Return bookings cannot be amended to create two one way bookings.
  • Bookings amended via the Customer Contact Centre and Terminal Service Desk incur an amendment fee.
  • Bookings made via the Customer Contact Centre and Terminal Service Desk incur a booking fee per person each way.
  • Booking and amendment fees are non-refundable.

 

Spirit fareApplicable fees
Cancellations made more than 24 hours prior to departure 25% cancellation fee*
Cancellations made
between 1 to 24 hours prior to departure

50% cancellation fee
Cancellations made within 1 hour prior to departure
100% cancellation fee
Adding or cancelling a child fare No amendment fee
Amending route, sailing dates or departure time $50 amendment fee
Amending vehicle details (including vehicle category) No amendment fee
Upgrading accommodation type No amendment fee
Downgrading accommodation type $50 amendment fee
Amending address, phone, email
or name
No amendment fee
Passenger name changes $50 amendment fee
Adding a passenger $50 amendment fee
Cancelling passenger $50 amendment fee
Adding a vehicle $50 amendment fee
Cancelling a vehicle $50 amendment fee
Adding or deleting kennels or cots No amendment fee


* If cancelling your complete booking online, the relevant fare cancellation fee still applies.

Other conditions which apply to Spirit of Tasmania fares are as follows:

  • Amendments are subject to availability.
  • If the permitted amendment decreases the cost of the booking, the difference in cost will be refunded (where applicable).
  • If the permitted amendment increases the cost of the booking, the difference in cost is payable at the time of the amendment.
  • All references to 'departure' reflect the scheduled departure time.
  • Amendments must be confirmed up to 1 hour prior to the scheduled departure time.
  • If upgrading fare type, the original fare component retains the rules of the original fare.
  • If downgrading fare type, the applicable cancellation fee applies.
  • Return bookings must be booked to depart from alternate ports.
  • Return bookings cannot be amended to create two one way bookings.
  • Bookings amended via the Customer Contact Centre and Terminal Service Desk incur an amendment fee.
  • Bookings made via the Customer Contact Centre and Terminal Service Desk incur a booking fee per person each way.
  • Booking and amendment fees are non-refundable.

 

Red Hot Deal fareApplicable fees
Cancellations made more than 24 hours prior to departure 75% cancellation fee*
Cancellations made
between 1 to 24 hours prior to departure

100% cancellation fee
Cancellations made within 1 hour prior to departure
100% cancellation fee
Adding or cancelling a child fare No amendment fee
Amending route, sailing dates or departure time $50 amendment fee
Amending vehicle details (including vehicle category) No amendment fee
Upgrading accommodation type No amendment fee
Downgrading accommodation type $50 amendment fee
Amending address, phone, email
or name
No amendment fee
Passenger name changes $50 amendment fee
Adding a passenger $50 amendment fee
Cancelling passenger $50 amendment fee
Adding a vehicle $50 amendment fee
Cancelling a vehicle $50 amendment fee
Adding or deleting kennels or cots No amendment fee


* If cancelling your complete booking online, the relevant fare cancellation fee still applies.

Other conditions which apply to Spirit of Tasmania fares are as follows:

  • Amendments are subject to availability.
  • If the permitted amendment decreases the cost of the booking, the difference in cost will be refunded (where applicable).
  • If the permitted amendment increases the cost of the booking, the difference in cost is payable at the time of the amendment.
  • All references to 'departure' reflect the scheduled departure time.
  • Amendments must be confirmed up to 1 hour prior to the scheduled departure time.
  • If upgrading fare type, the original fare component retains the rules of the original fare.
  • Red Hot Deal fare cannot be amended to an alternate Red Hot Deal fare or a fare of lesser value.
  • Return bookings must be booked to depart from alternate ports.
  • Return bookings cannot be amended to create two one way bookings.
  • Bookings amended via the Customer Contact Centre and Terminal Service Desk incur an amendment fee.
  • Bookings made via the Customer Contact Centre and Terminal Service Desk incur a booking fee per person each way.
  • Booking and amendment fees are non-refundable.

 

Red Hot Deal Package for Two fare Applicable fees
Cancellations made more than 24 hours prior to departure 75% cancellation fee*
Cancellations made
between 1 to 24 hours prior to departure

100% cancellation fee
Cancellations made within 1 hour prior to departure
100% cancellation fee
Adding or cancelling a child fare Not permitted
Amending route, sailing dates or departure time $50 amendment fee
Amending vehicle details (including vehicle category) Restrictions and additional charges may apply.
Upgrading accommodation type Not permitted
Downgrading accommodation type Not permitted
Amending address, phone, email
or name
No amendment fee
Passenger name changes $50 amendment fee
Adding a passenger Not permitted
Cancelling passenger Not permitted
Adding a vehicle Not permitted
Cancelling a vehicle Not permitted
Adding or deleting kennels or cots No amendment fee


* If cancelling your complete booking online, the relevant fare cancellation fee still applies.

Other conditions which apply to Spirit of Tasmania fares are as follows:

  • Amendments are subject to availability.
  • If the permitted amendment decreases the cost of the booking, the difference in cost will be refunded (where applicable).
  • If the permitted amendment increases the cost of the booking, the difference in cost is payable at the time of the amendment.
  • All references to 'departure' reflect the scheduled departure time.
  • Amendments must be confirmed up to 1 hour prior to the scheduled departure time.
  • If upgrading fare type, the original fare component retains the rules of the original fare.
  • Red Hot Deal fare cannot be amended to an alternate Red Hot Deal fare or a fare of lesser value.
  • Return bookings must be booked to depart from alternate ports.
  • Return bookings cannot be amended to create two one way bookings.
  • Bookings amended via the Customer Contact Centre and Terminal Service Desk incur an amendment fee.
  • Bookings made via the Customer Contact Centre and Terminal Service Desk incur a booking fee per person each way.
  • Booking and amendment fees are non-refundable.

 

Red Hot Deal Sail Away Today fareApplicable fees
Cancellations made more than 24 hours prior to departure 75% cancellation fee*
Cancellations made
between 1 to 24 hours prior to departure

100% cancellation fee
Cancellations made within 1 hour prior to departure
100% cancellation fee
Adding or cancelling a child fare No amendment fee
Amending route, sailing dates or departure time $50 amendment fee
Amending vehicle details (including vehicle category) Not permitted
Upgrading accommodation type No amendment fee
Downgrading accommodation type $50 amendment fee
Amending address, phone, email
or name
No amendment fee
Passenger name changes $50 amendment fee
Adding a passenger $50 amendment fee
Cancelling passenger $50 amendment fee
Adding a vehicle Not permitted
Cancelling a vehicle Not permitted
Adding or deleting kennels or cots No amendment fee


* If cancelling your complete booking online, the relevant fare cancellation fee still applies.

Other conditions which apply to Spirit of Tasmania fares are as follows:

  • Amendments are subject to availability.
  • If the permitted amendment decreases the cost of the booking, the difference in cost will be refunded (where applicable).
  • If the permitted amendment increases the cost of the booking, the difference in cost is payable at the time of the amendment.
  • All references to 'departure' reflect the scheduled departure time.
  • Amendments must be confirmed up to 1 hour prior to the scheduled departure time.
  • If upgrading fare type, the original fare component retains the rules of the original fare.
  • Red Hot Deal fare cannot be amended to an alternate Red Hot Deal fare or a fare of lesser value.
  • Return bookings must be booked to depart from alternate ports.
  • Return bookings cannot be amended to create two one way bookings.
  • Bookings amended via the Customer Contact Centre and Terminal Service Desk incur an amendment fee.
  • Bookings made via the Customer Contact Centre and Terminal Service Desk incur a booking fee per person each way.
  • Booking and amendment fees are non-refundable.

 

Spirit of Tasmainia