Amendment fees

Amendment and cancellation fees

Amendment fees do not apply if the amendment is made via Manage my booking. Online amendments and cancellations are available up to 24 hours prior to your scheduled departure time of your existing journey or the new journey you wish to travel on.

The following amendment fees only apply when calling our Customer Contact Centre or when visiting our terminal service desk.

* If cancelling your complete booking online, the relevant fare cancellation fee still applies.

Other conditions which apply to Spirit of Tasmania fares are as follows:

• Amendments are subject to availability.
• If the permitted amendment decreases the cost of the booking, the difference in cost will be refunded (where applicable).
• If the permitted amendment increases the cost of the booking, the difference in cost is payable at the time of the amendment.
• All references to 'departure' reflect the scheduled departure time.
• Amendments must be confirmed up to 1 hour prior to the scheduled departure time.
• If Spirit of Tasmania is not contacted for a Flexi fare cancellation within 24 hours after scheduled departure, 100% of the fare is forfeited.
• If upgrading fare type, the original fare component retains the rules of the original fare.
• If downgrading fare type, the applicable cancellation fee applies.
• Red Hot Deal fare cannot be amended to an alternate Red Hot Deal fare or a fare of lesser value.
• Return bookings must be booked to depart from alternate ports.
• Return bookings cannot be amended to create two one way bookings.
• Bookings amended via the Customer Contact Centre and Terminal Service Desk incur an amendment fee.
• Bookings made via the Customer Contact Centre and Terminal Service Desk incur a booking fee per person each way.
• Booking and amendment fees are non-refundable.

Amendment and cancellation fees (fares purchased before 28 November 2010)