Frequently Asked Questions
Frequently Asked Questions
Do you have questions?
Spirit of Tasmania FAQs has compiled a list of commonly asked questions covering just about everything you need to know, ensuring you’re well prepared for your next journey.
Travelling with pets
- Remain on a lead at all times; and
- Are under the effective control of the passenger.
- Remain inside the cabin; or
- Access the designated pet-friendly deck for toileting purposes.
- An official statement/certificate by a vet;
- A statutory declaration by the owner; or
- Other evidence of treatment (such as the pill packet and purchase receipt)
- You understand and accept the Pets Onboard Policy;
- Your dog is not a Restricted Breed Dog or Declared Dangerous Dog; and
- You have reviewed the Pet Rules, Safety & Behaviour requirements.
- Cabins;
- Kennels;
- Decks;
- Vessel fittings and equipment; and
- Other cargo.
- An official statement/certificate by a vet;
- A statutory declaration by the owner; or
- Other evidence of treatment (such as the pill packet and purchase receipt)
- You understand and accept the Pets Onboard Policy;
- Your dog is not a Restricted Breed Dog or Declared Dangerous Dog; and
- You have reviewed the Pet Rules, Safety & Behaviour requirements.
- Bring pets under control using a lead, crate or trolley; or
- Leave pets behind if evacuation equipment cannot safely accommodate them.
- Cabins;
- Kennels;
- Decks;
- Vessel fittings and equipment; and
- Other cargo.
- Ban the pet from future travel; and/or
- Ban the passenger from travelling with pets in the future.
- Keep your pet under effective control;
- Clean up pet waste immediately;
- Manage noise and behaviour;
- Prevent unwanted interactions with other passengers and pets; and
- Ensure your pet does not create a safety risk.
- Cabins;
- Kennels;
- Decks;
- Vessel fittings and equipment; and
- Other cargo.
- Ban the pet from future travel; and/or
- Ban the passenger from travelling with pets in the future.
- Keep your pet under effective control;
- Clean up pet waste immediately;
- Manage noise and behaviour;
- Prevent unwanted interactions with other passengers and pets; and
- Ensure your pet does not create a safety risk.
- Remain on a lead at all times; and
- Are under the effective control of the passenger.
- Inside a kennel;
- Inside an approved transport vehicle or trailer; or
- Inside a Pet-Friendly Cabin.
- Cabins;
- Kennels;
- Decks;
- Vessel fittings and equipment; and
- Other cargo.
- Ban the pet from future travel; and/or
- Ban the passenger from travelling with pets in the future.
- Keep your pet under effective control;
- Clean up pet waste immediately;
- Manage noise and behaviour;
- Prevent unwanted interactions with other passengers and pets; and
- Ensure your pet does not create a safety risk.
- Cabins;
- Kennels;
- Decks;
- Vessel fittings and equipment; and
- Other cargo.
- Ban the pet from future travel; and/or
- Ban the passenger from travelling with pets in the future.
- Keep your pet under effective control;
- Clean up pet waste immediately;
- Manage noise and behaviour;
- Prevent unwanted interactions with other passengers and pets; and
- Ensure your pet does not create a safety risk.
- Remain on a lead at all times; and
- Are under the effective control of the passenger.
- Remain inside the cabin; or
- Access the designated pet-friendly deck for toileting purposes.
- Pet bedding
- Water bowls
- Waste bags
- Cleaning supplies
- Vinyl flooring
- Private ensuite with shower, toilet and basin
- Two lower bunks and two upper bunks
- Mattress protectors on lower berths
- Room temperature controls
- USB-A and USB-C charging ports
- Australian power points
- Bedside table
- Reading lamps
- Hanging space
- Full-length mirror with makeup mirror
- Bench seating area when upper beds are folded away
- 16 Porthole Pet Cabins
- 2 Internal Pet Cabins
- You understand and accept the Pets Onboard Policy;
- Your dog is not a Restricted Breed Dog or Declared Dangerous Dog; and
- You have reviewed the Pet Rules, Safety & Behaviour requirements.
- Require completion of an indemnity and release form; or
- Refuse transport of the animal.
- Animal welfare;
- Passenger safety; and
- Crew safety.
New ships
- When you travel
- How far in advance you book
- How strong demand is for that sailing
- Travel on the existing ships up to 22 October 2026
- Travel on the new ships from 31 October 2026
General questions
- Dried nuts
- Processed foods including dried, cooked and canned fruit, honey and vegetables
- Freeze dried camping foods
- Meat for human/personal consumption including salami, hams and meat sticks
- Canned fish
- Tanned skins and hides (all) including antlers and horns
- Cheese
- Noodles, pasta, rice, bread, cereals and sauces
- Tea, coffee and biscuits
- Poultry and poultry hatching eggs
- Cats, horses and guinea pigs
- Baby food
- Jerry cans and boat fuel containers filled with diesel ONLY can be transported.
- Jerry cans and boat fuel containers filled with other dangerous fuel, eg., petrol, aviation fuel and non-standard fuels are prohibited from carriage.
- Jerry cans and boat fuel containers containing diesel must be fully welded at seams (Plastic or Metal).
- Jerry cans and boat fuel containers containing diesel must not be greater than 50 litre capacity.
- Sealing cap has locking side arms or screwed cap with an effective rubber seal.
- All other than Jerry cans and boat fuel containers must be empty and dry of residual liquid.
- ONE additional bottle (maximum size 25 kg (50 litre water capacity).
- Gas bottle is secure within/on the vehicle.
- Gas bottle is secured in the upright position.
- Gas bottle is turned off.
- Check gas bottle is within validation.
- The adult person they care for must be a recipient and holder of an Australian Pensioner Concession Card or Veterans’ Affairs Pensioner Concession Card
- Nominated as a carer for a Companion Cardholder
- Carers delivering assistance and support to a passenger in accordance with the requirements outlined above
- The carer must travel on the same booking with the passenger they care for
- Healthcare Card holders are not entitled to the pensioner fare.
- Senior Card holders are not entitled to the pensioner fare.
- Students who are listed on their parent’s pensioner concession card are not eligible for the pensioner fare as they do not have their own CRN number. Students must apply for their own low-income card which is equivalent to a Healthcare Card.
- Exceptional Circumstances Card holders are not entitled to the pensioner fare.
- The following conditions apply to be entitled to book a pensioner fare: The card expiry date must be valid at the time of travel and must be presented upon check-in. Failure to present a valid card will require the pensioner fare to be upgraded to an adult fare with any price difference required to be paid at time of upgrade.
- If the Concession Card has a dependant adult named on the card, both persons named on the card are entitled to book a pensioner fare.
- The pensioner who is travelling must travel with the card.
- Pensioner fares are subject to availability and can only be booked if available. The following exceptions apply regardless of pensioner availability and if when booking online, no pensioner fares are available, please call our customer contact centre on 1800 884 305 for further assistance.
- Recipients of a Totally and Permanently Incapacitated pension (TPI)
- Recipients of Extreme Disablement Adjustment pension (EDA)
- The adult person they care for must be a recipient and holder of an Australian Pensioner Concession Card or Veterans’ Affairs Pensioner Concession Card
- Nominated as a carer for a Companion Cardholder
- Carers delivering assistance and support to a passenger in accordance with the requirements outlined above
- The carer must travel on the same booking with the passenger they care for
- Healthcare Card holders are not entitled to the pensioner fare.
- Senior Card holders are not entitled to the pensioner fare.
- Students who are listed on their parent’s pensioner concession card are not eligible for the pensioner fare as they do not have their own CRN number. Students must apply for their own low-income card which is equivalent to a Healthcare Card.
- Exceptional Circumstances Card holders are not entitled to the pensioner fare.
- The following conditions apply to be entitled to book a pensioner fare: The card expiry date must be valid at the time of travel and must be presented upon check-in. Failure to present a valid card will require the pensioner fare to be upgraded to an adult fare with any price difference required to be paid at time of upgrade.
- If the Concession Card has a dependant adult named on the card, both persons named on the card are entitled to book a pensioner fare.
- The pensioner who is travelling must travel with the card.
- Pensioner fares are subject to availability and can only be booked if available. The following exceptions apply regardless of pensioner availability and if when booking online, no pensioner fares are available, please call our customer contact centre on 1800 884 305 for further assistance.
- Recipients of a Totally and Permanently Incapacitated pension (TPI)
- Recipients of Extreme Disablement Adjustment pension (EDA)
- Jerry cans and boat fuel containers filled with diesel ONLY can be transported.
- Jerry cans and boat fuel containers filled with other dangerous fuel eg petrol, aviation fuel and non-standard fuels are prohibited from carriage.
- Jerry cans and boat fuel containers containing diesel must be fully welded at seams (Plastic or Metal).
- Jerry cans and boat fuel containers containing diesel must not be greater than 50 litre capacity.
- Sealing cap has locking side arms or screwed cap with an effective rubber seal.
- All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid.
- ONE additional bottle (maximum size 25 kg (50 litre water capacity).
- Gas bottle is secure within/on the vehicle.
- Gas bottle is secured in the upright position.
- Gas bottle is turned off.
- Check gas bottle is within validation.
- Jerry Cans and Boat Fuel Containers filled with diesel ONLY can be transported.
- Jerry Cans and Boat Fuel Containers filled with other dangerous fuel eg petrol, aviation fuel and non-standard fuels are prohibited from carriage.
- Jerry Cans and Boat Fuel Containers containing diesel must be fully welded at seams (Plastic or Metal).
- Jerry Cans and Boat Fuel Containers containing diesel must not be greater than 50 litre capacity.
- Sealing cap has locking side arms or screwed cap with an effective rubber seal.
- All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid.
- Jerry Cans and Boat Fuel Containers filled with diesel ONLY can be transported.
- Jerry Cans and Boat Fuel Containers filled with other dangerous fuel eg petrol, aviation fuel and non-standard fuels are prohibited from carriage.
- Jerry Cans and Boat Fuel Containers containing diesel must be fully welded at seams (Plastic or Metal).
- Jerry Cans and Boat Fuel Containers containing diesel must not be greater than 50 litre capacity.
- Sealing cap has locking side arms or screwed cap with an effective rubber seal.
- All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid.
- ONE additional bottle (maximum size 25 kg (50 litre water capacity)).
- Gas bottle is secure within/on the vehicle.
- Gas bottle is secured in the upright position.
- Gas bottle is turned off.
- Check gas bottle is within validation.
- View your booking – including contact details, sailing details and payment history.
- Resend your itinerary/e-ticket – a copy of your itinerary can be sent via email.
- Update your contact details – including name, address, phone and email.
- Add your vehicle registration – if you didn’t complete your vehicle registration at the time of booking, you can add it online.
- Change your vehicle registration – if your vehicle registration has changed, you can update your details online.
- Add, remove or change your vehicle(s) – including standard cars, motorbikes, caravans, camper trailers, trailers, campervan and motorhomes.
- Make a payment on an existing booking – if there is an outstanding balance on your booking, you can complete your payment online.
- Add or remove kennels or bicycles – change your additional options.
- Add, remove or change passengers – change details of who is sailing.
- Add, remove or change accommodation – change your cabin options.
- Change your sailing dates or departure time – change your travel times.
- Change your sailing direction – to or from Melbourne and Devonport.
- Cancel your booking – make a complete cancellation to your booking.
A motorhome (also called a campervan) is a vehicle that you drive that already has beds inside for the people travelling in it.
When you make your booking, please book your motorhome or campervan as a vehicle, and at the vehicle step choose the motorhome/campervan option.
A caravan is a separate unit that you tow behind another vehicle. It has beds inside, but it does not have its own engine, so it must be pulled by a car or other motorised vehicle. When you book a caravan, please select “towing a caravan or trailer”. You will need to tell us the full length of your set-up from end to end, including the caravan and anything attached, such as the drawbar, bike racks, gas cylinders and similar items.
See more details regarding the Bass Strait Passenger Vehicle Equalisation Scheme.- The adult person they care for must be a recipient and holder of an Australian Pensioner Concession Card or Veterans’ Affairs Pensioner Concession Card
- Nominated as a carer for a Companion Cardholder
- Carers delivering assistance and support to a passenger in accordance with the requirements outlined above
- The carer must travel on the same booking with the passenger they care for
- Healthcare Card holders are not entitled to the pensioner fare.
- Senior Card holders are not entitled to the pensioner fare.
- Students who are listed on their parent’s pensioner concession card are not eligible for the pensioner fare as they do not have their own CRN number. Students must apply for their own low-income card which is equivalent to a Healthcare Card.
- Exceptional Circumstances Card holders are not entitled to the pensioner fare.
- The following conditions apply to be entitled to book a pensioner fare: The card expiry date must be valid at the time of travel and must be presented upon check-in. Failure to present a valid card will require the pensioner fare to be upgraded to an adult fare with any price difference required to be paid at time of upgrade.
- If the Concession Card has a dependant adult named on the card, both persons named on the card are entitled to book a pensioner fare.
- The pensioner who is travelling must travel with the card.
- Pensioner fares are subject to availability and can only be booked if available. The following exceptions apply regardless of pensioner availability and if when booking online, no pensioner fares are available, please call our customer contact centre on 1800 884 305 for further assistance.
- Recipients of a Totally and Permanently Incapacitated pension (TPI)
- Recipients of Extreme Disablement Adjustment pension (EDA)
- When you travel
- How far in advance you book
- How strong demand is for that sailing
- Travel on the existing ships up to 22 October 2026
- Travel on the new ships from 31 October 2026
- Jerry Cans and Boat Fuel Containers filled with diesel ONLY can be transported.
- Jerry Cans and Boat Fuel Containers filled with other dangerous fuel eg petrol, aviation fuel and non-standard fuels are prohibited from carriage.
- Jerry Cans and Boat Fuel Containers containing diesel must be fully welded at seams (Plastic or Metal).
- Jerry Cans and Boat Fuel Containers containing diesel must not be greater than 50 litre capacity.
- Sealing cap has locking side arms or screwed cap with an effective rubber seal.
- All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid.
- ONE additional bottle (maximum size 25 kg (50 litre water capacity)).
- Gas bottle is secure within/on the vehicle.
- Gas bottle is secured in the upright position.
- Gas bottle is turned off.
- Check gas bottle is within validation.
- Animal welfare;
- Passenger safety; and
- Crew safety.
- Bring pets under control using a lead, crate or trolley; or
- Leave pets behind if evacuation equipment cannot safely accommodate them.
- Cabins;
- Kennels;
- Decks;
- Vessel fittings and equipment; and
- Other cargo.
- Ban the pet from future travel; and/or
- Ban the passenger from travelling with pets in the future.
- Keep your pet under effective control;
- Clean up pet waste immediately;
- Manage noise and behaviour;
- Prevent unwanted interactions with other passengers and pets; and
- Ensure your pet does not create a safety risk.
- Remain on a lead at all times; and
- Are under the effective control of the passenger.
- Remain inside the cabin; or
- Access the designated pet-friendly deck for toileting purposes.
- Pet bedding
- Water bowls
- Waste bags
- Cleaning supplies
- Vinyl flooring
- Private ensuite with shower, toilet and basin
- Two lower bunks and two upper bunks
- Mattress protectors on lower berths
- Room temperature controls
- USB-A and USB-C charging ports
- Australian power points
- Bedside table
- Reading lamps
- Hanging space
- Full-length mirror with makeup mirror
- Bench seating area when upper beds are folded away
- 16 Porthole Pet Cabins
- 2 Internal Pet Cabins
- Require completion of an indemnity and release form; or
- Refuse transport of the animal.
- An official statement/certificate by a vet;
- A statutory declaration by the owner; or
- Other evidence of treatment (such as the pill packet and purchase receipt)
- You understand and accept the Pets Onboard Policy;
- Your dog is not a Restricted Breed Dog or Declared Dangerous Dog; and
- You have reviewed the Pet Rules, Safety & Behaviour requirements.
- Inside a kennel;
- Inside an approved transport vehicle or trailer; or
- Inside a Pet-Friendly Cabin.
- An official statement/certificate by a vet;
- A statutory declaration by the owner; or
- Other evidence of treatment (such as the pill packet and purchase receipt)
- An official statement/certificate by a vet;
- A statutory declaration by the owner; or
- Other evidence of treatment (such as the pill packet and purchase receipt).