Payment information

No, you cannot book this as a return booking. However, you can make two separate bookings if the date is the same for each departure.

Bookings and amendments handled by our customer contact centre and terminal services team incur a $10 booking fee and a $50 amendment fee. These fees are non-refundable when making online amendments and cancellations that result in a refund due. For more information, refer to the Terms and Conditions of Refund here

Direct bookings made online at  Spirit of Tasmania, via Spirit of Tasmania’s customer contact centre, or at Spirit of Tasmania’s terminals can be amended online. Travel agent, freight, group and special event bookings will not be available to amend online. If you wish to amend or cancel this type of booking, please contact your travel agent, for Spirit of Tasmania Freight bookings please call 1800 988 895 and Spirit of Tasmania group and special event bookings please call 1800 635 877.

There is no limit on how many times you can change your booking within the ticket validity. You can change your booking online at My booking. Amendments are subject to availability. For more information, refer to the fare rules of the selected fare.

Multiple payment options are available online. You can pay the remaining balance of your booking using a credit card or with a valid Spirit of Tasmania gift voucher.

Amendments will only be confirmed once payment has been processed. If you change your mind before payment is processed, simply click on the “Cancel All Changes” button or exit the browser.

Refunds will be credited back to the payee in the same or similar form to their original payment. Credit card/debit card refunds will be processed at the time of the request. Refund payments will be credited back to the original credit card used for the original booking, via an authorised CardGate credit card payment gateway. Cheque refunds will be reviewed within two standard business days of the request. Cheques will be made out and addressed to the payee, based on the details provided at the time of the refund. Cheques will be sent via regular post within 14 standard business days of the refund request. Gift voucher refunds will be processed at the time of the request. Refund payments will be issued in the form of a new gift voucher; they will not be issued by cash, bank cheque, or credit card. The new gift voucher will be issued to the recipient of the original gift voucher. If the original recipient is unknown at the time of issuing the refund, the new gift voucher will be issued to the contact name on the original booking. For further information about refund payment methods, including refunds issued with multiple payment methods, see our terms and conditions of refunds here: https://www.spiritoftasmania.com.au/terms-and-conditions/terms-and-conditions-of-refunds/

If you are travelling with a vehicle, you cannot book a bicycle separately. The bicycle will need to be carried on a bike rack or roof rack. To add a bike rack or roof rack to your vehicle, go to Manage my booking, select the ‘Add, change or remove vehicle’ option and edit your vehicle. If you are not travelling with a vehicle, you can add a bicycle to your booking, simply go to Manage my booking and select the ‘Add or remove a bicycle’ option.

Amendments made online must be made more than 3 hours prior to the scheduled departure time of your existing journey or the new journey you wish to travel on. If you wish to amend your booking within 3 hours of the existing or the new departure time, please call us on 1800 884 305. Amendment fees will apply. For more information on amendment and cancellation fees, click here.

Yes, once your amendments have been confirmed, an updated itinerary/e-ticket will be sent to your specified email address.

No, there is no amendment fee when you amend your booking online. However, relevant fare cancellation fees still apply if you wish to cancel your booking entirely. Click here for full details about Spirit of Tasmania’s amendment and cancellation fees.

Please make sure you are entering the last name of the contact name on your booking. The contact name is displayed under the payment details on your itinerary/e-ticket. Your booking number is displayed on the top right corner of your itinerary/e-ticket. Please note the last name is case sensitive.

If you go to Manage My Booking and enter your booking details, you can:

• View your booking – including contact details, sailing details and payment history.
• Resend your itinerary/e-ticket – a copy of your itinerary can be sent via email.
• Update your contact details – including name, address, phone and email.
• Add your vehicle registration – if you didn’t complete your vehicle registration at the time of booking, you can add it online.
• Change your vehicle registration – if your vehicle registration has changed, you can update your details online.
• Add, remove or change your vehicle(s) – including standard cars, motorbikes, caravans, camper trailers, trailers, campervan and motorhomes.
• Make a payment on an existing booking – if there is an outstanding balance on your booking, you can complete your payment online.
• Add or remove kennels or bicycles – change your additional options.
• Add, remove or change passengers – change details of who is sailing.
• Add, remove or change accommodation – change your cabin options.
• Change your sailing dates or departure time – change your travel times.
• Change your sailing direction – to or from Melbourne and Devonport.
• Cancel your booking – make a complete cancellation to your booking.