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Assistance animals

Authorised assistance animals are welcome on board and may remain with their handler in passenger areas throughout the journey at no additional cost.

Assistance animals

What is an authorised assistance animal?

An authorised assistance animal is a dog or other animal trained to support a person with a disability and meets recognised accreditation or training standards.

  • This includes animals that are:
  • accredited under a law of an Australian state or territory
  • accredited by an organisation prescribed under the Disability Discrimination Act 1992
  • trained to both assist a person with a disability and meet appropriate standards of hygiene and behaviour for a public place.
  • Examples of assistance animals include:
  • guide dogs
  • hearing dogs
  • other animals trained to assist people with physical, sensory or psychological disabilities.

Authorised assistance animals travel at no additional cost.

SAFETY and COMPLIANCE

Travelling on board

Approved assistance animals are permitted in passenger areas and remain with their handler throughout the journey.

While on board, your assistance animal must remain under your control, or under the control of another person acting on your behalf.

In an emergency, our crew will provide reasonable assistance where it is safe to do so.

Biosecurity requirements still apply, including for animals travelling to Tasmania.

View biosecurity requirements

BEFORE YOU TRAVEL

Documentation required

  • To help us prepare for your journey, please provide evidence confirming that your authorised assistance animal is appropriately accredited or trained in accordance with one of the following criteria.
  1. Accredited under a law of a State or Territory of Australia that provides for the accreditation of animals trained to assist a person with a disability to alleviate the effect of the disability.
  2. Accredited by an animal training organisation prescribed under the Disability Discrimination Act 1992 (Cth),
  3. Trained to both:
    • assist a person with a disability to alleviate the effect of the disability
    • meet standards of hygiene and behaviour that are appropriate for an animal in a public place.
  • Documentation should be provided at the time of booking or before departure.
  • Passengers travelling with an assistance animal are also asked to complete the Specific Needs and Assistance Requirement Form.
  • Assistance animals are not booked as pets. When booking, only include passengers, then submit the required documentation and form prior to travel. Requests within 72 hours of travel, or for accessible cabins or recliners, must be made via our Customer Contact Centre or at a terminal.

Need help?

If you have any questions about travelling with your assistance animal or the documentation requirements, please contact our Customer Contact Centre on 1800 634 906. We’re here to help make your journey as smooth and comfortable as possible.

1800 634 906

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