Terms and Conditions of Refunds

The terms and conditions outlined below apply to Spirit of Tasmania fares purchased online at spiritoftasmania.com.au, from Spirit of Tasmania's Customer Contact Centre and terminals, and via authorised travel agents.

Refund rules:

  1. Refunds may only be granted for journeys not yet travelled and are subject to Spirit of Tasmania's amendment and cancellation fees and fare conditions.
  2. Refunds are available for Flexi Fares; however conditions apply to refund payments. All other fare types, including but not limited to Spirit Fares and Red Hot Deal Fares, are subject to cancellation fees and therefore are not fully refundable.
  3. 48 hour free cancellation period. Cancellations must be made within 48 hours from time of booking and the scheduled departure time is greater than 7 days. Amendment and Payment Fees are non-refundable.
  4. Fees and surcharges incurred at the time of making or amending a booking are non-refundable.
  5. Booking amendments made via Spirit of Tasmania's Customer Contact Centre and terminals may be subject to an amendment fee. Booking amendments made online via My booking are not subject to an amendment fee.
  6. For full details on Spirit of Tasmania's amendment fees, please click here
  7. The Contact name of a booking may also be referred to as the payee. The payee is the person responsible for the payment of the booking.

Refund payments:

Refunds will be credited back to the payee in the same or similar form to the original payment.
Details of how refund payments will be issued are outlined in the table below.

Original form of payment

Online refund payment

Customer Contact Centre refund payment

Terminal refund payment

Credit Card

Credit Card

Credit Card

Credit Card

POLi

POLi Direct Credit back to originating bank account

POLi Direct Credit back to originating bank account

POLi Direct Credit back to originating bank account

EFTPOS

N/A

N/A

EFTPOS

Cash

Cheque

Cheque

Cheque

Cheque

Cheque

Cheque

Cheque

Spirit of Tasmania gift voucher

Spirit of Tasmania gift voucher

Spirit of Tasmania gift voucher

Spirit of Tasmania gift voucher

Mixed payments

(combination of any of the above)

Split payments based on the relevant refund payments

Split payments based on the relevant refund payments

Split payments based on the relevant refund payments

Note: Travel agent bookings may be subject to travel agent refund policies and payment methods.

Refund payments are subject to the following conditions:

  1. If a booking was made via an authorised travel agent, refund payments will be issued by the travel agent. The payee must contact their travel agent if they wish amend or cancel their booking. Refund payments may be subject to the travel agents' refund policy.
  2. Credit card refunds will be processed at the time of the request. Refund payments will be credited back to the original credit card used for the original booking, via an authorised CardGate Credit Card Payment Gateway. Payment fees are not refundable.
  3. If payment to the original credit card is declined, Spirit of Tasmania will endeavour to contact the payee based on the contact details originally supplied. The payee may be asked to provide additional information and/or proof of identity to verify their booking and refund. Payments unable to be issued back to the original credit card will be issued in the form of a bank cheque.
  4. POLi refunds will be actioned within two standard business days of the request.  Refund payments will be credited back to the original bank account used for the original booking, via an authorised Payment Gateway.  Processing times may vary depending upon the recipient’s financial institution. If payment to the original bank account is declined, Spirit of Tasmania will endeavour to contact the payee based on the contact details originally supplied.  The payee may be asked to provide additional information and/or proof of identity to verify their booking and refund.  Payments unable to be issued back to the original bank account will be issued in the form of a cheque.
  5. Cheques will be made payable to the payee in the booking, unless that person has authorised us in writing to pay the refund to someone else. Cheques will be sent to the address in the booking and sent via regular post within 14 days of the refund request.
  6. Gift voucher refunds will be processed at the time of the request. Refund payments will be issued in the form of a new gift voucher; they will not be issued by cash, cheque or credit card. The new gift voucher will be issued to the recipient of the original gift voucher. If the original recipient is unknown at the time of issuing the refund, the new gift voucher will be issued to the Contact Name on the original booking. Gift voucher terms and conditions will apply to the new gift voucher, click here for details.
  7. If a booking was paid by more than one form of payment, online refund payments will be credited back to the payee in the following order; first by credit card (if applicable); then by POLi (if applicable); then by cheque (if applicable); and finally by gift voucher (if applicable).
  8. It is the payee's responsibility to provide Spirit of Tasmania with the correct details so a refund payment can be issued. Spirit of Tasmania is not liable if incorrect details are supplied, or if a refund payment issued in the form of a cheque or gift voucher is lost or misplaced.
  9. Spirit of Tasmania reserves the right to contact the payee and request proof of identity, proof of age, proof of residency matching the address originally provided, and any other additional information relevant to the booking. In the event that the payee cannot provide suitable proof or documentation, Spirit of Tasmania has the right to refuse the refund request and investigate the matter further before issuing a refund payment.

Please refer to the Conditions of Carriage for further information.

{{booking.getDepartureDate(legOfJourney, 'D MMM').toUpperCase()}} {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}
Arrive {{booking.getArrivalDate(legOfJourney, 'D MMM h:mm A')}}
Your {{legOfJourney.toLowerCase()}} ticket
{{legOfJourney}} ticket
Departing {{getSailing().getOriginName()}}
{{getSailing().origin}} to {{Utils.reverseLocationCode(getSailing().origin)}}
{{legOfJourney}}
  • Fares Change
    • {{passengerLine.displayOverride}} {{passengerLine.currentQuantity}} x {{passengerLine.displayName}} ${{getSelectedFareTypePassengerGroupPrice(passengerLine)}} $0 ${{getSelectedPassengerGroupPrice(passengerLine) || 'To be selected'}} ({{getPassengerNet(passengerLine) | money}})
    • {{booking.getPetCount(legOfJourney)}} x {{Utils.pluralize('Pet', booking.getPetCount(legOfJourney))}} $0
    • 1 x {{vehicle.getSummaryDisplay()}}
      • {{extra}}
      • {{vehicle.getTotalLength()}}
      ${{getVehiclePrice($index) || 'To be selected'}} ({{getVehicleNet($index) | money }})
    • ${{getPushbikesPrice(ExtrasCode.PushbikeRebate) || 'To be selected'}}
    • ${{getPushbikesPrice(ExtrasCode.PushbikeNoRebate) || 'To be selected'}}
  • Date Change
    • Departing {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}
    • Arriving {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getArrivalDate(legOfJourney, 'h:mm A')}}
  • Accommodation Change
    • {{getAppliedDealProduct().productName}} deal applied
    • To be selected
    • {{selectedAccommodationOption.quantity}} x {{selectedAccommodationOption.displayText}} ${{getSelectedFareTypeAccommodationOptionPrice(selectedAccommodationOption)}} ${{getSelectedAccommodationOptionPrice(selectedAccommodationOption)}} ({{getSelectedAccommodationOptionNet(selectedAccommodationOption) | money}})
    • Total {{legOfJourney.toLowerCase()}}
    • {{ getSailingTotalPriceText(legOfJourney) }} ({{getSailingTotalNet(legOfJourney) | money}})
{{booking.getDepartureDate(legOfJourney, 'D MMM').toUpperCase()}} {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}
Arrive {{booking.getArrivalDate(legOfJourney, 'D MMM h:mm A')}}
Your {{legOfJourney.toLowerCase()}} ticket
{{legOfJourney}} ticket
Departing {{getSailing().getOriginName()}}
{{getSailing().origin}} to {{Utils.reverseLocationCode(getSailing().origin)}}
{{legOfJourney}}
  • Fares Change
    • {{passengerLine.displayOverride}} {{passengerLine.currentQuantity}} x {{passengerLine.displayName}} ${{getSelectedFareTypePassengerGroupPrice(passengerLine)}} $0 ${{getSelectedPassengerGroupPrice(passengerLine) || 'To be selected'}} ({{getPassengerNet(passengerLine) | money}})
    • {{booking.getPetCount(legOfJourney)}} x {{Utils.pluralize('Pet', booking.getPetCount(legOfJourney))}} $0
    • 1 x {{vehicle.getSummaryDisplay()}}
      • {{extra}}
      • {{vehicle.getTotalLength()}}
      ${{getVehiclePrice($index) || 'To be selected'}} ({{getVehicleNet($index) | money }})
    • ${{getPushbikesPrice(ExtrasCode.PushbikeRebate) || 'To be selected'}}
    • ${{getPushbikesPrice(ExtrasCode.PushbikeNoRebate) || 'To be selected'}}
  • Date Change
    • Departing {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}
    • Arriving {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getArrivalDate(legOfJourney, 'h:mm A')}}
  • Accommodation Change
    • {{getAppliedDealProduct().productName}} deal applied
    • To be selected
    • {{selectedAccommodationOption.quantity}} x {{selectedAccommodationOption.displayText}} ${{getSelectedFareTypeAccommodationOptionPrice(selectedAccommodationOption)}} ${{getSelectedAccommodationOptionPrice(selectedAccommodationOption)}} ({{getSelectedAccommodationOptionNet(selectedAccommodationOption) | money}})
    • Total {{legOfJourney.toLowerCase()}}
    • {{ getSailingTotalPriceText(legOfJourney) }} ({{getSailingTotalNet(legOfJourney) | money}})
Your {{LegOfJourney.Return.toLowerCase()}} ticket
{{LegOfJourney.Return}} ticket
No {{LegOfJourney.Return}} Trip
No {{LegOfJourney.Return}} Trip
{{LegOfJourney.Return}}
{{ getChosenSoFarAmount() }} View trip summary
Trip total
$AUD
  • Outbound{{ getSailingTotalPriceText(LegOfJourney.Outbound) }} ({{getSailingTotalNet(LegOfJourney.Outbound) | money}})
  • Return{{ getSailingTotalPriceText(LegOfJourney.Return) }} ({{getSailingTotalNet(LegOfJourney.Return) | money}})
  • Travel Insurance${{booking.getTravelInsurancePrice()}}
  • Credit card fees{{ booking.getCreditCardFeePrice() | money }}
  • Total{{ getBookingTotalPriceText() }} ({{ booking.totalNet() | money }})
You're ready to get started building your fare.
Along the way you'll add passengers, any vehicles and accommodation.
Let's get started!

Passengers

Outbound Vehicle{{getVehiclePluralisation(LegOfJourney.Outbound)}}

Return Vehicle{{getVehiclePluralisation(LegOfJourney.Return)}}

Outbound Trip

Return Trip

Outbound Accommodation

  • {{option.quantity}} x {{option.displayText}}

Return Accommodation

  • {{option.quantity}} x {{option.displayText}}
Select vehicle{{getVehicleTitlePluralisation()}}
{{vehicleOptions.getDisplay()}}
Including: {{vehicleOptions.getExtrasDisplay()}}
Change Remove Editing
Or use one from a recent search:
{{vehicleOptions.getDisplay()}} Including: {{vehicleOptions.getExtrasDisplay()}} Add Remove
{{IbpCms.vehiclesBookMotorhomeAsCarError}}
Total length cannot exceed {{getVehicleMaxTotalLength()}} metres.
Please call 1800 884 305 to complete your booking.
Please ring 1800 634 906 to make this booking.

Your model of vehicle is up to {{getEditableVehicleOptions().vehicle.heightInMetres | number: 2}}m high.

Carrying anything on the roof?

How high is the cargo on your roof?

Towing a caravan or trailer?

{{IbpCms.vehiclesFifthWheelerNotice}}

Towing a caravan or trailer?

{{IbpCms.vehiclesFifthWheelerNotice}}
loading
Select vehicle{{getVehicleTitlePluralisation()}}
{{vehicleOptions.getDisplay()}}
Including: {{vehicleOptions.getExtrasDisplay()}}
Change Remove Editing
Or use one from a recent search:
{{vehicleOptions.getDisplay()}} Including: {{vehicleOptions.getExtrasDisplay()}} Add Remove
{{IbpCms.vehiclesBookMotorhomeAsCarError}}
Total length cannot exceed {{getVehicleMaxTotalLength()}} metres.
Please call 1800 884 305 to complete your booking.
Please ring 1800 634 906 to make this booking.

Your model of vehicle is up to {{getEditableVehicleOptions().vehicle.heightInMetres | number: 2}}m high.

Carrying anything on the roof?

How high is the cargo on your roof?

Towing a caravan or trailer?

{{IbpCms.vehiclesFifthWheelerNotice}}

Towing a caravan or trailer?

{{IbpCms.vehiclesFifthWheelerNotice}}
loading
Select {{legOfJourney.toLowerCase()}} date

${{getTotalMinimumPriceAdvice().totalMinimumPrice}}

Are all passengers Tasmanian residents?

Select {{legOfJourney.toLowerCase()}} date

${{getTotalMinimumPriceAdvice().totalMinimumPrice}}

Are all passengers Tasmanian residents?

Select {{legOfJourney.toLowerCase()}} accommodation

{{booking.getDepartureDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}

Spirit Tip
{{IbpCms.accommodationSpiritTipCotSoldOut}}
Deal applied
  • {{getDealDetails(getAppliedDeal()).title}} Details

    {{getDealDetails(getAppliedDeal()).shortDescription}}

    Nice! Now it's time to add your cabin to the package.
    Remove
{{Utils.pluralize('Deal', numDealsOnSailing())}} available
  • {{getDealDetails(code).title}} Details

    {{getDealDetails(code).shortDescription}}

    Deal available
    Remove
loading
Accommodation available
  • Pet Kennels
    Twin Bed Four Bed

    {{option.displayText}} Details

    {{IbpCms.accommodationDayTicketsFlavourText}}
    {{IbpCms.accommodationPetKennelsFlavourText}}
    • 2 4 2 4 {{feature.displayName}}
     
    ${{getOptionUnitPrice(option)}}
    per {{option.unitText}}
    ${{getSelectedFareTypeOptionUnitPrice(option)}} Original Price
    {{getOptionQuantity(option)}} or fewer {{Utils.pluralize(option.unitText, getOptionQuantity(option))}} available
    {{option.tooltipText}} {{IbpCms.accommodationTypeDescriptionSharedMale2Berth}} {{IbpCms.accommodationTypeDescriptionSharedMale4Berth}} {{IbpCms.accommodationTypeDescriptionSharedFemale2Berth}} {{IbpCms.accommodationTypeDescriptionSharedFemale4Berth}}
    Sold out
    For this sailing
    Find availability
    Unavailable
    Due to COVID-19 restrictions
    {{IbpCms.accommodationNotEnoughPeople}}
    {{option.displayText}}s not available with this deal.
    Remove Deal
    {{IbpCms.accommodationReclinersBlockedMessage}}
    {{IbpCms.accommodationNoDayTicketsForNightSailings}}
    Kennels are available for pets only.
loading
loading
Book the same accommodation on your return? Return accommodation price is {{ getReturnPriceForSameSelection() | money }}
loading
Select {{legOfJourney.toLowerCase()}} accommodation

{{booking.getDepartureDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}

Spirit Tip
{{IbpCms.accommodationSpiritTipCotSoldOut}}
Deal applied
  • {{getDealDetails(getAppliedDeal()).title}} Details

    {{getDealDetails(getAppliedDeal()).shortDescription}}

    Nice! Now it's time to add your cabin to the package.
    Remove
{{Utils.pluralize('Deal', numDealsOnSailing())}} available
  • {{getDealDetails(code).title}} Details

    {{getDealDetails(code).shortDescription}}

    Deal available
    Remove
loading
Accommodation available
  • Pet Kennels
    Twin Bed Four Bed

    {{option.displayText}} Details

    {{IbpCms.accommodationDayTicketsFlavourText}}
    {{IbpCms.accommodationPetKennelsFlavourText}}
    • 2 4 2 4 {{feature.displayName}}
     
    ${{getOptionUnitPrice(option)}}
    per {{option.unitText}}
    ${{getSelectedFareTypeOptionUnitPrice(option)}} Original Price
    {{getOptionQuantity(option)}} or fewer {{Utils.pluralize(option.unitText, getOptionQuantity(option))}} available
    {{option.tooltipText}} {{IbpCms.accommodationTypeDescriptionSharedMale2Berth}} {{IbpCms.accommodationTypeDescriptionSharedMale4Berth}} {{IbpCms.accommodationTypeDescriptionSharedFemale2Berth}} {{IbpCms.accommodationTypeDescriptionSharedFemale4Berth}}
    Sold out
    For this sailing
    Find availability
    Unavailable
    Due to COVID-19 restrictions
    {{IbpCms.accommodationNotEnoughPeople}}
    {{option.displayText}}s not available with this deal.
    Remove Deal
    {{IbpCms.accommodationReclinersBlockedMessage}}
    {{IbpCms.accommodationNoDayTicketsForNightSailings}}
    Kennels are available for pets only.
loading
loading
Book the same accommodation on your return? Return accommodation price is {{ getReturnPriceForSameSelection() | money }}
loading
Your trip summary

Your {{legOfJourney.toLowerCase()}} ticket {{legOfJourney}} ticket Departing {{getSailing().getOriginName()}} {{getSailing().origin}} to {{Utils.reverseLocationCode(getSailing().origin)}}

{{getDealName(legOfJourney)}} deal applied See details
Date
  • Departing {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM, YYYY')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}} Change
  • Arriving {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM, YYYY')}} at {{booking.getArrivalDate(legOfJourney, 'h:mm A')}}
  • Disembarking from {{booking.getDisembarkTime(legOfJourney, 'h:mm A')}}
Fares
  • Details Change
  • {{passengerLine.displayOverride}} {{passengerLine.currentQuantity}} x {{passengerLine.displayName}} ${{getSelectedFareTypePassengerGroupPrice(passengerLine)}} $0 ${{getSelectedPassengerGroupPrice(passengerLine) || 'To be selected'}} ({{getPassengerNet(passengerLine) | money}})
  • {{booking.getPetCount(legOfJourney)}} x {{Utils.pluralize('Pet', booking.getPetCount(legOfJourney))}} $0
  •  
    {{ IbpCms.fareNotManyPlacesLeftAtThisPriceMessage }}
Vehicles
  • Details Change Update Rego
  • No vehicles
  • 1 x {{vehicle.getSummaryDisplay()}} ${{getVehiclePrice($index) || 'To be selected'}} ({{getVehicleNet($index) | money }})
    • {{extra}}
    • {{vehicle.getTotalLength()}}
  • ${{getPushbikesPrice(ExtrasCode.PushbikeRebate) || 'To be selected'}}
  • ${{getPushbikesPrice(ExtrasCode.PushbikeNoRebate) || 'To be selected'}}
Accommodation
  • Details Change
  • {{getAppliedDealProduct().productName}} deal applied
  • To be selected
  • {{option.quantity}} x {{option.displayText}} ${{getSelectedFareTypeAccommodationOptionPrice(option)}} ${{getSelectedAccommodationOptionPrice(option)}} ({{getSelectedAccommodationOptionNet(option) | money}})
Pets & Kennels
  • Details Change
  • {{getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity}} x {{Utils.pluralize("Pet", getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity)}} with {{Utils.pluralize("kennel", getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity)}} ${{getSelectedFareTypeAccommodationOptionPrice(getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel))}} ${{getSelectedAccommodationOptionPrice(getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel))}}
  • No pets travelling
Passengers & Allocation
  • Full Name Change
  • {{passenger.passengerDetails.firstName}} {{passenger.passengerDetails.lastName}}
    {{passenger.passengerDetails.firstName}} {{passenger.passengerDetails.lastName}}
    In a {{getAccommodationDisplayName(allocation.categoryCode, allocation.categorySpecificationCode)}}
Cancel this sailing
Refund due: {{ getSailing().refundableAmount | money }}
  • {{ fee.description }}: {{ fee.price | money:false }}

Your {{legOfJourney.toLowerCase()}} ticket {{legOfJourney}} ticket Departing {{getSailing().getOriginName()}} {{getSailing().origin}} to {{Utils.reverseLocationCode(getSailing().origin)}}

{{getDealName(legOfJourney)}} deal applied See details
Date
  • Departing {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM, YYYY')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}} Change
  • Arriving {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM, YYYY')}} at {{booking.getArrivalDate(legOfJourney, 'h:mm A')}}
  • Disembarking from {{booking.getDisembarkTime(legOfJourney, 'h:mm A')}}
Fares
  • Details Change
  • {{passengerLine.displayOverride}} {{passengerLine.currentQuantity}} x {{passengerLine.displayName}} ${{getSelectedFareTypePassengerGroupPrice(passengerLine)}} $0 ${{getSelectedPassengerGroupPrice(passengerLine) || 'To be selected'}} ({{getPassengerNet(passengerLine) | money}})
  • {{booking.getPetCount(legOfJourney)}} x {{Utils.pluralize('Pet', booking.getPetCount(legOfJourney))}} $0
  •  
    {{ IbpCms.fareNotManyPlacesLeftAtThisPriceMessage }}
Vehicles
  • Details Change Update Rego
  • No vehicles
  • 1 x {{vehicle.getSummaryDisplay()}} ${{getVehiclePrice($index) || 'To be selected'}} ({{getVehicleNet($index) | money }})
    • {{extra}}
    • {{vehicle.getTotalLength()}}
  • ${{getPushbikesPrice(ExtrasCode.PushbikeRebate) || 'To be selected'}}
  • ${{getPushbikesPrice(ExtrasCode.PushbikeNoRebate) || 'To be selected'}}
Accommodation
  • Details Change
  • {{getAppliedDealProduct().productName}} deal applied
  • To be selected
  • {{option.quantity}} x {{option.displayText}} ${{getSelectedFareTypeAccommodationOptionPrice(option)}} ${{getSelectedAccommodationOptionPrice(option)}} ({{getSelectedAccommodationOptionNet(option) | money}})
Pets & Kennels
  • Details Change
  • {{getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity}} x {{Utils.pluralize("Pet", getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity)}} with {{Utils.pluralize("kennel", getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity)}} ${{getSelectedFareTypeAccommodationOptionPrice(getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel))}} ${{getSelectedAccommodationOptionPrice(getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel))}}
  • No pets travelling
Passengers & Allocation
  • Full Name Change
  • {{passenger.passengerDetails.firstName}} {{passenger.passengerDetails.lastName}}
    {{passenger.passengerDetails.firstName}} {{passenger.passengerDetails.lastName}}
    In a {{getAccommodationDisplayName(allocation.categoryCode, allocation.categorySpecificationCode)}}
Cancel this sailing
Refund due: {{ getSailing().refundableAmount | money }}
  • {{ fee.description }}: {{ fee.price | money:false }}
Grand total: {{ getBookingTotalPrice() | money }} ({{ booking.totalNet() | money }})
loading
loading
{{getHeaderText()}}

{{ IbpCms.passengerDetailsIntro }} {{ IbpCms.vehicleRegoIntro }}

Oops, you must be travelling in order to make this booking
Adults
Remove {{detail.firstName}} {{detail.lastName}}

Pensioners (booked as adults)
Pensioner No. Expiry Date
Invalid Date Date must be in the future Required
Remove {{detail.firstName}} {{detail.lastName}}

Children
Date of birth
Required Invalid Date
{{IbpCms.validationChildAge}} change to infant fare {{IbpCms.validationChildAge}} change to adult fare
Remove {{detail.firstName}} {{detail.lastName}}

Infants
Date of birth
Required Invalid Date Date of birth is in the future.
{{IbpCms.validationInfantAge}} change to child fare
Remove {{detail.firstName}} {{detail.lastName}}

Vehicle Registrations{{getSailingDisplay(LegOfJourney.Outbound)}}
{{vehicle.getDisplay()}} With Extras: {{vehicle.getExtrasDisplay()}}

Vehicle Registrations{{getSailingDisplay(LegOfJourney.Return)}}
{{vehicle.getDisplay()}} With Extras: {{vehicle.getExtrasDisplay()}}

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Review where everyone's staying

We've assigned accommodation automatically – feel free to re-arrange

Your {{legOfJourney.toLowerCase()}} accommodation

{{room.sectionName}}

  • {{Utils.convertNameCase(passenger.passengerDetails.title)}} {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} {{Utils.convertNameCase(passenger.passengerDetails.lastName)}}
    Bed available
    Ticket available
    Move {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Leave {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} here Swap with {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Move {{Utils.convertNameCase(getActiveSwapPassenger().passengerDetails.firstName)}} here {{passenger.message}}
  • {{Utils.convertNameCase(passenger.passengerDetails.title)}} {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} {{Utils.convertNameCase(passenger.passengerDetails.lastName)}}
    Cot space available No cot space available Infant ticket available
    Move {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Leave {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} here Swap with {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Move {{Utils.convertNameCase(getActiveSwapPassenger().passengerDetails.firstName)}} here {{passenger.message}}
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{{IbpCms.cabinAllocationBookSameForReturn}}

We've assigned accommodation automatically – feel free to re-arrange

Your {{legOfJourney.toLowerCase()}} accommodation

{{room.sectionName}}

  • {{Utils.convertNameCase(passenger.passengerDetails.title)}} {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} {{Utils.convertNameCase(passenger.passengerDetails.lastName)}}
    Bed available
    Ticket available
    Move {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Leave {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} here Swap with {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Move {{Utils.convertNameCase(getActiveSwapPassenger().passengerDetails.firstName)}} here {{passenger.message}}
  • {{Utils.convertNameCase(passenger.passengerDetails.title)}} {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} {{Utils.convertNameCase(passenger.passengerDetails.lastName)}}
    Cot space available No cot space available Infant ticket available
    Move {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Leave {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} here Swap with {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Move {{Utils.convertNameCase(getActiveSwapPassenger().passengerDetails.firstName)}} here {{passenger.message}}
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{{IbpCms.cabinAllocationBookSameForReturn}}
{{getPaymentHeading()}}

{{IbpCms.paymentIntro}}

Total due: {{getBookingTotalPriceBeforeVouchers()}}

Applied vouchers

  • #{{voucher.voucherNumber}}:  ${{voucher.value}}
Total now due: {{getBookingTotalPriceAfterVouchers()}}
Your voucher(s) will cover the cost of your booking. Please fill in the remaining details below. Add another voucher or use another payment method.
{{giftVoucherResult.message}}

You are cancelling the following sailing(s):
{{ sailing.getOriginName() }} to {{ LocationCode.getLocationName(Utils.reverseLocationCode(sailing.origin)) }} departing {{ Utils.dateFormat(sailing.getDate(), 'dddd D MMMM, YYYY') }}
Card # must match type Required
Expiry date
{{IbpCms.validationCreditCardExpiry}} Required

Travel insurance

{{IbpCms.paymentTravelInsuranceFlavourText}}
Get travel insurance

{{payment.insurance.quote.label}} - Travel insurance premium = {{ payment.insurance.quote.price | money}}

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Agency details

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You must agree to the following Terms and Conditions: Conditions of Carriage, Tasmanian Quarantine Conditions, Privacy Policy, Refund Policy, and the full terms and conditions of each fare linked below.

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Reason for cancellation

We’re sorry that you are no longer travelling with us and would like to understand why. Please note this response is optional and fully confidential.

I am cancelling my booking because:

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Booking updated

Dear {{ getCancelledBookingFirstName() }}

Your cancellation has been successful. {{ getPartialCancellationMessage() }}

Kind regards,

The team at Spirit of Tasmania

Cancellation successful

Dear {{ getCancelledBookingFirstName() }}

Your cancellation has been successful. We hope you book with us again soon.

Kind regards,

The team at Spirit of Tasmania

Booking confirmed!

Your booking reference is {{getBookingReference()}}.

Your travel insurance was successfully processed. Your policy number is {{getInsurancePolicyNumber()}}. Documentation will be sent to your specified email address.

Your travel insurance purchase was not successfully processed. To add travel insurance to your existing booking, please login to 'Manage my booking'.

Request

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Insurance

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Internet Banking Details


Bank Receipt Number: {{getInternetBankingDetails().bankReceiptNumber}}; Poli Transaction Reference Number: {{getInternetBankingDetails().transactionReferenceNumber}}
Completed At: {{getInternetBankingDetails().completedDateTime}}; Amount Paid: ${{getInternetBankingDetails().amountPaid}}; Status: {{getInternetBankingDetails().status}}
Booking Process Complete!

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