Your Travel Information

Check your details

Ensure dates, names, direction of travel and sailing times are correct on your e-ticket and that you have supplied your number plate details if travelling with a vehicle. You can make amendments online up to three hours before your scheduled sailing without incurring an amendment fee. To view, amend or cancel your booking visit My Booking.

Check your vehicle is booked correctly

It is essential that you have booked the correct length and height of your vehicle. Vehicle measurements are confirmed at check-in and if incorrect you may be required to pay extra for the additional length, or if we are unable to accommodate the adjusted length or height of your vehicle, passage may be denied. Find out how to measure your vehicle correctly. To amend your vehicle details, please visit My Booking no later than three hours prior to travelling.

What to take on board

If you are travelling with a vehicle, you may take one carry-on bag or suitcase with personal toiletries, medication and clothing on board. Other luggage must remain in your car for the duration of the journey.

If you are travelling without a vehicle, you may check in two bags or suitcases and take one carry-on bag or suitcase on board. The carry-on baggage allowance is one medium bag or suitcase with the maximum dimensions of 66cm x 46.5cm x 27.5cm. No weight restrictions apply.

Self-service locker storage is available at the terminals. Major credit cards accepted.

Every cabin contains bedding, linen, towels and soap. For passengers travelling with an infant in a ‘Cot provided’ cabin, you will need to bring your own linen for the cot.

Cashless payments

We only accept cashless payments in our terminals and on board in the dining, bar and convenience outlets. We accept credit and debit card payments including all ‘tap and go’ methods such as Apple Pay.

Specific needs and assistance

At Spirit of Tasmania, we are committed to ensuring that all passengers enjoy a safe and comfortable journey.

It is important for us to know in advance if you are travelling with reduced mobility, have a medical condition including being discharged from hospital 72 hours prior to travel or using medical oxygen, hearing or vision impaired, need to be accompanied by a Guide/Hearing Dog or Assistance Animal.

Passengers whose specific needs and assistance is listed below and travel is not within the next 72 hours can book online. When booking online, requests for specific needs or accessibility requirements must be advised by completing the specific needs and assistance requirement form. The form will be available on completion of your booking.

Find out more on our Specific Needs and Assistance page.

Pets

If you are travelling with a pet we strongly recommend booking a kennel. You can add one to your booking via spiritoftasmania.com.au/my-booking. Our kennels are located on ventilated decks. Fresh water is supplied and pets are checked regularly throughout the sailing. Bedding is not provided. Please supply bedding for the kennel and address any other requirements with our crew at the time of boarding. For safety reasons, passengers are not permitted to access the vehicle decks to visit pets while at sea.

All dogs entering Tasmania are subject to biosecurity entry conditions. Biosecurity Tasmania requires owners and importers of dogs to sign a Declaration Form to confirm that their dogs have been treated for hydatid tapeworm and checked for ticks. In addition to the signed declaration, passengers will need to carry documentary evidence showing that their dog has been treated for hydatid tapeworm within 14 days prior to entering Tasmania. The evidence can include an official statement/certificate by a vet; a statutory declaration by the owner; or other evidence of treatment (such as the pill packet and purchase receipt).

Visit our Pets page for more information.

Boats

If you are taking your boat to Tasmania, please ensure you are informed of the local rules and conditions by visiting mast.tas.gov.au.

Dangerous goods

Restrictions apply to the carriage of dangerous goods on board including:

Please refer to our Carriage of Dangerous Goods Policy. Spirit of Tasmania (TT-Line Company Pty Ltd) will refuse passage to those who do not comply with this policy.

Prohibited items

It is an offence to take the items below on to passenger decks and any breach may result in substantial penalties, confiscation or cancellation of travel. If you plan to carry dangerous goods in your vehicle, please ensure you have submitted the appropriate declaration form 24 hours prior to travel.

If you are planning to carry pistols, rifles, shotguns, spear guns, fishing spears, bows, spears or any items of a similar nature, please download and submit the Firearm and ammunition declaration form or the Firearm and ammunition (exemptions) declaration form for events. For conditions relating to the carriage of hazardous liquids including cleaning spirits, please refer to our Carriage of Dangerous Goods.

Biosecurity

Due to Tasmania’s biosecurity regulations, the below items are subject to restrictions and cannot be brought into Tasmania. Fruit, vegetables, plant materials and fish must be declared and/or consumed or disposed of prior to boarding. Please contact Biosecurity Tasmania for more information. Fines apply for non-compliance.

All passengers and vehicles are subject to security screening. Passengers may refuse to be screened but those who refuse are prohibited to board Spirit of Tasmania.
If you are planning to carry pistols, rifles, shotguns, spear guns, fishing spears, bows, spears or any items of a similar nature, please download and submit the Firearm and ammunition declaration form or the Firearm and ammunition (exemptions) declaration form for events. For conditions relating to the carriage of hazardous liquids including cleaning spirits, please refer to our Carriage of Dangerous Goods.

To ensure you are fully informed of biosecurity regulations please visit Biosecurity Tasmania or call 1800 684 215 for further information. Alcohol is also prohibited from entering the passenger decks and should be left in your vehicle or checked in with your luggage.

Check-in and Boarding

* Check-in time depends on sailing date so please check your E-ticket for exact check-in time.
** Please check in on time to avoid being refused carriage and forfeiting your fare. For further details on check-in and boarding visit our Boarding Information page. For security reasons, passengers are not permitted to leave the vessel once they have boarded.

Terminal Locations

GEELONG TERMINAL

Spirit of Tasmania Quay
136 Corio Quay Road, North Geelong, VIC

DEVONPORT TERMINAL

Spirit of Tasmania Terminal
Esplanade, Devonport East, TAS

Once On Board

Once the vehicle is parked, place in park/gear and engage the park brake. Turn off your car alarm as the movement of the ship can set it off (you may need to check your car manual before arriving). Upon boarding make sure you remember the number of your vehicle deck and the colour of the nearest stairwell to assist in locating your car upon disembarkation. We recommended you take a photo of the stairwell entrance. Parking reminder flyers are also available inside the stairwells. Note: there are also two lifts accessible from the vehicle decks (refer to the ship map). Visit our Passenger Safety page for more information.

Our crew is available to assist you throughout the journey. If you require assistance while on board, please ask one of our friendly crew members or visit the Purser at Reception on Deck 7.

Further Information

Please refer to our Frequently Asked Questions (FAQs) or call our friendly Customer Contact Centre on 1800 634 906 (in Australia) or +61 3 6419 9320 (International) Monday to Saturday 10:00am - 6:00pm.

Fare Conditions

Flexi fare: This fare can be amended up until 1 hour prior to the scheduled departure time via the Customer Contact Centre or Check-in Desk. Online amendments can be made via My Booking up to 3 hours prior to your scheduled departure time. All amendments are subject to availability. Amendment fees do not apply to this fare. If the amendment increases the value of the booking, any difference is payable at the time of the amendment; any decrease in value is refundable. This fare, excluding all fees, is 100% refundable for cancellations made up until 24 hours after the scheduled departure, if Spirit of Tasmania is not contacted within this time, 100% of the fare will be forfeited. This fare cannot be downgraded to a Red Hot Deal fare. If upgrading to a Flexi fare from another fare type, the value of the original fare will retain the original fare type’s rules. We have various special offers throughout the year to which the Flexi fare rules apply. There are also some offers which have additional conditions applying. For the additional conditions associated with the special offer you have booked please refer to our Amendment Fees page.

Spirit fare: 48 hour free cancellation period. Cancellations must be made within 48 hours from time of booking and the scheduled departure time is greater than 7 days. Amendment and Payment Fees are non-refundable. This fare can be amended up until 1 hour prior to the scheduled departure time via the Customer Contact Centre or Check-in Desk; amendment fees may apply. Online amendments can be made via My Booking up to 3 hours prior to your scheduled departure time and no amendments fees apply. All amendments are subject to availability. If the amendment increases the value of the booking, any difference is payable at the time of the amendment; any decrease in value is refundable. Amendment and all fees are non-refundable. Amendment fees do not apply when amending vehicle or passenger details including the vehicle category, address, phone, email or spelling of passenger name; when adding or cancelling child fare; when upgrading accommodation type; or adding or deleting extras such as kennels or cots. An amendment fee applies when amending route, date or time of sailing, name(s) of any passenger(s); when downgrading accommodation type; or when adding or cancelling passenger(s) or vehicle(s). Cancellations made outside of 7 days prior to the scheduled departure time will incur a 25% cancellation fee. Cancellations made inside of 7 days and up to 24 hours prior to the scheduled departure time will incur a 50% cancellation fee. 100% cancellation fee applies inside of 24 hours of the scheduled departure time and thereafter. This fare cannot be downgraded to a Red Hot Deal fare. If upgrading to a Flexi fare, the value of the original fare will retain Spirit fare rules. If upgrading from a Red Hot Deal fare, the value of the original fare will retain Red Hot Deal fare rules.

Red Hot Deal fare: 48 hour free cancellation period. Cancellations must be made within 48 hours from time of booking and the scheduled departure time is greater than 7 days. Amendment and Payment Fees are non-refundable. We have various special offers throughout the year to which the below Red Hot Deal rules apply. There are also some offers which have additional conditions applying. For the additional conditions associated with the special offer you have booked please refer to our Amendment Fees page. This fare can be amended up until 1 hour prior to the scheduled departure time via the Customer Contact Centre or Check-in Desk; amendment fees may apply. Online amendments can be made via My Booking up to 3 hours prior to your scheduled departure time and no amendment fees apply. All amendments are subject to availability. If the amendment increases the value of the booking, any difference is payable at the time of the amendment; any decrease in value is refundable. Amendment and all fees are non-refundable. Amendment fees do not apply when amending vehicle or passenger details including the vehicle category, address, phone, email or spelling of passenger name; when adding or cancelling child fare; upgrading accommodation type; or adding or deleting extras such as kennels or cots. An amendment fee applies when amending route, date or time of sailing, name(s) of any passengers(s); when downgrading accommodation type; or when adding or cancelling passengers(s) or vehicle(s) via the Customer Contact Centre or Check-in Desk. Cancellations made more than 24 hours prior to the scheduled departure time will incur a 75% cancellation fee. Cancellations made less than 24 hours prior to the scheduled departure time will incur a 100% cancellation fee. This fare cannot be amended to an alternate Red Hot Deal fare or a fare of lesser value. If upgrading fare type, the value of the original fare will retain the Red Hot Deal fare rules.

For other conditions which apply to Spirit of Tasmania bookings, please refer to our Amendment Fees page.

Regardless of the fare type purchased (Flexi Fare, Spirit Fare, Red Hot Deal Fare), if you are required to amend your ticket to a Private Cabin you will need to do so at least one hour prior to your scheduled departure time. Cabin upgrades will be at your own expense. If there is no availability of Private Cabins, we will amend your booking to another suitable sailing. Online amendments and cancellations are available up to three hours prior to your scheduled departure time.

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