Applications are being sought for Customer Service Officers in the Terminal Services Department at our Geelong Terminal
- Permanent Part Time role rostered on a 14 day roster working alternate weekends
- 42 hrs per fortnight (Part time)
- Casual positions available in addition to Part Time
- Free onsite parking, uniforms provided, travel discounts and onsite gym
Spirit of Tasmania is widely recognised for its contribution to the Australian Tourism industry and for fostering Australia’s economic development through the provision of a world-class passenger and freight service. Since its inception, the Spirit of Tasmania has continued to steadily grow through its commitment to safety, reliability and modernisation, thus delivering an unparalleled level of customer service.
Our move to a new terminal at Spirit of Tasmania Quay, Geelong provides an improved experience for our passengers and freight customers and with two new vessels being built, this is an exciting time to join Spirit of Tasmania!
If you enjoy working in a high energy, fast paced team environment and this role sounds like one you would be passionate about, apply now!
To be successful in this role, you will bring a positive, professional and customer-focused attitude. You should have excellent communication skills, strong computer literacy skills and enjoy working in a high energy, fast-paced team environment.
The role of the Customer Service Officer (CSO) manages the customer experience within the terminal with the expectation for working across our 2 main areas:
- Passenger Operations
- Carry out passenger check in duties and other responsibilities ensuring a smooth passenger experience
- Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
- Assisting passengers;
- during disrupted or delayed services;
- who require special assistance
- Prepare and assist in the coordination and administration of voyage material relating to all areas of the department
- Freight Operations
- Coordinate the receival and delivery of freight units into the terminal
- On receipt of freight units ensuring all details required are recorded and transmitted to other stakeholders for loading and dispatch.
- Ensure all freights units are recorded and documentation is completed ready for loading
- Managing freight yard allocations and ensuring all freight is accounted and secure.
- Ensuring effective operation and efficient administration resulting in on time departures
- Prepare and assist in the coordination and administration of voyage material relating to all areas of the department
- The ability to undertake duties in all weather conditions throughout the year working in a live freight yard.
Applicants are requested to provide a copy of their resume along with any relevant qualifications.
Applications close on Friday 31 January 2025 and to apply via SEEK.
Please note that late applications will not be accepted.
Apologies in advance, but only shortlisted applicants will be notified.
