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Travellers Aid Australia

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Travellers Aid Australia’s services are provided with the highest level of care, respect and dignity and are designed to enable people with disability or mobility impairment to fully participate in life activities.

Travellers Aid operate year round Connection Assistance services, with wheelchair assistance and personal guidance available at Ballarat Station. They can also support you on your journey with connection assistance services including buggy, wheelchair assistance and personal guidance, at Southern Cross Station Melbourne and Seymour Station in regional Victoria.

Wheelchair assistance and personal guidance is available at Ballarat Station.

Connection Assistance bookings:
24 hours notice preferred, and can be met from your car, train, bus, airport transfer or taxi.

These services are available at no cost.

To book Connection Assistance services you can call the team or book via the website.

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  • Hosted by:
Travellers Aid Australia
  • Location:

Ballarat Central,

Victorian Goldfields,

Victoria

  • Facilities:
  • Victoria Tourism Industry Council
  • Carpark
  • Non Smoking
  • Public Toilet
  • Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
  • Caters for people who are blind or have vision loss.
  • Caters for people who are deaf or have hearing loss.
  • Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
  • Caters for people who use a wheelchair.
  • Caters for people with high support needs who travel with a support person.
  • An access and inclusion statement is available (make this available on your website).
  • Amenities
  • Actively welcomes people with access needs.
  • Offer multiple options for booking – web, email, phone
  • Offer a range of contact methods for receiving complaints
  • Accept the Companion Card
  • Employ people with disability
  • Train your staff in disability awareness
  • Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
  • Ask all visitors if there are any specific needs to be met
  • Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
  • Train your staff in communicating with people with learning or behavioural challenges
  • Use Plain English / easy read signage and information (includes menus and emergency information)
  • Provide information in large print
  • Provide digital communication materials (hard copy information is also available on line)
  • Use easy read fonts in your signage and communication materials (Helvetica and Arial)
  • Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
  • Have an appropriate area for toileting an assistance dog
  • Train your staff in communicating with people who are deaf or have hearing loss
  • Caption all entertainment (TVs, live shows, performances)
  • Provide seating in common areas including reception area
  • Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
  • Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
  • Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc in your access statement)
  • https://www.travellersaid.org.au/Accessibility-statement/
  • Runs until
08/08/2026

Ballarat Central

Travellers Aid Australia
Lydiard St N
Ballarat Train Station
Ballarat Central, Victoria
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One of Australia’s most iconic travel experiences, Spirit of Tasmania makes travelling across Bass Strait flexible, convenient and easy.

ABN: 39 061 996 174

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Sailing Days Date Range Fitler

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Ship Status

Geelong to Devonport ( GEX to DPO )

Schedule Sailing

Check-in times

Est. Departure Time

Est. Arrival Time

August 6th
06:45 pm

On-time

04:15 pm – 06:00 pm

06:45 pm
07 Aug, 06:00 am
August 7th
10:00 pm

On-time

07:30 pm – 09:15 pm

10:00 pm
08 Aug, 08:30 am
August 8th
06:45 pm

On-time

04:15 pm – 06:00 pm

06:45 pm
09 Aug, 06:00 am

Devonport to Geelong ( DPO to GEX )

Schedule Sailing

Check-in times

Est. Departure Time

Est. Arrival Time

August 5th
06:45 pm

On-time

04:15 pm – 06:00 pm

06:45 pm
06 Aug, 06:00 am
August 7th
08:30 am

On-time

06:00 am – 07:45 am

08:30 am
07 Aug, 07:00 pm