Offer multiple options for booking – web, email, phone
Offer a range of contact methods for receiving complaints
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have step free access to restaurant, lounge and bar
Have an accessible public toilet which is unlocked
Have a wheelchair accessible toilet / shower and change room
