1. Terminology

1.1. TT-Line reserves the right to vary these Conditions of Carriage at any time without notice or consent. Any variation takes effect only for Bookings made on or after the date the variation is published.

1.2. Glossary

2. How we interpret terms used in these Conditions of Carriage

2.1.   In these Conditions of Carriage:

• A reference to a convention, protocol, statute, statutory provision or any other legislation includes all delegated legislation made under it and includes all amendments, consolidations, replacements or re-enactments of any of them, from time to time.
• A reference to times or timings referred to in the sailing schedules, other notices or literature produced by us are expressed in local time, unless otherwise stated.

3. Subject to applicable laws

3.1.   These Conditions of Carriage do not apply to the extent that they are inconsistent with laws that apply to your Carriage. For example, the Australian Consumer Law (schedule 2 of the Competition and Consumer Act 2010 (Cth)) provides consumers with a number of consumer guarantees that cannot be excluded or limited. They are designed to ensure our Services are provided with due care and skill and are reasonably fit for the Voyage. These Conditions of Carriage are therefore subject to, and will not apply to the extent that they limit or exclude, such consumer guarantees applicable to consumers.

4. Service conditions

4.1.   We are not a common carrier and do not contract as such.

4.2.   We may subcontract the performance of the whole or any part of the Services without seeking your consent. These Conditions of Carriage apply in connection with that subcontract.

4.3.   All departure, arrival and journey times and the identity of Vessels shown on any Ticket, advertisement or notices are estimates only and cannot be guaranteed. We may change sailing schedules, routes and Vessels including accommodation type booked on vessel without notice, for any reason, and without incurring any liability whatsoever to any Passenger for any Loss suffered or incurred by that Passenger.

4.4.   If for any reason (as determined by the Master, whose opinion is final) the Vessel is:

• Prevented from reaching the named port of destination; or
• Cannot safely enter or lie in any port, harbour, or roadstead or pass any usual port of call en route.

Passengers for such ports will be landed at the next practicable port of call with their Baggage and any accompanying Vehicle. We are not liable to Passengers for any Loss they may suffer or incur in respect to the exercise by us of our rights under this clause.

5. Ticketing

5.1. Group bookings  

If a single Ticket is issued to a person in relation to a number of Passengers travelling in a group, the person to whom the  Ticket is issued will be held to have contracted with us as agent for and on behalf of all the Passengers in the group  travelling on that Ticket, and all such Passengers will be deemed to have entered into, and be bound by the Contract and the person to whom the Ticket is issued will be deemed to have warranted to us that he or she has authority to contract on behalf of all of the Passengers travelling on the relevant Ticket.  

5.2.   Fares

5.2.1 Prices may fluctuate and are not guaranteed until payment is processed. 

5.2.2 The following fares apply to Passengers:  

5.3. Payment  

• (a) We accept payment for fares by major credit card, debit card or PayTo. Card payment fees may apply for bookings made on or before 29 September 2026. All card payment fees are nonrefundable.
• (b) We also accept Spirit of Tasmania Gift Vouchers. See https://www.spiritoftasmania.com.au/terms-and-conditions/gift-vouchers for any special terms and conditions applicable to Spirit of Tasmania Gift Vouchers.
• (c) If we do not receive payment of your Fare by the applicable date or time, we may cancel your booking without notice to you. The due date for payment of your Fare will depend on the way you made your booking as set out below:
  • (i) For online bookings, bookings made via our Customer Contact Centre or bookings made in person at the terminal, payment is due at the time of booking;
  • (ii) For group bookings (see clause 5.1), deposit and full payment are due by the dates provided at the time of booking;
  • (iii) For payments by personal cheque, bookings must be made in person at the terminal. We must receive the cheque at the time of booking and no later than 21 days before the date of sailing; and
  • (iv) Invoice must be paid in accordance with invoice terms.
• (d) You acknowledge that:
  • (i) The amount you will be required to pay for your booking will be the amount in your Booking Itinerary (not the applicable amount for your Fare type at the time of sailing); and
  • (ii) We may revise our Fares at any time, in our absolute discretion, and without prior notice to any Passenger. You are not entitled to any refund in whole or in part if our revised Fares are cheaper than the Fare you paid at the time you made your booking.
• (e) Payment Verification and Refusal
  We reserve the right to refuse, cancel, or refund any transaction at our sole discretion. This includes, but is not limited to, instances where:
  • (i) Our payment processor has declined or reversed the transaction;
  • (i) The cardholder has disputed the transaction as unauthorised;
  • (ii) We have reasonable grounds to believe a payment is fraudulent or fails our security protocols; or
  • (iii) We are required by law to refuse the transaction.

All transactions are subject to validation checks by our payment processor and our fraud prevention systems, including cardholder verification, fraud detection screening, regulatory compliance checks, and anti-money laundering verification.

We may request additional information from you to verify the cardholder’s identity or clarify the transaction before making a final determination to refuse, cancel, or refund.

If we refuse, cancel, or refund a transaction under this clause, refunds will be processed in accordance with clause 5.7 Cancelling your booking.

Liability
Subject to clause 3, we shall not be held liable for reasonable decisions made in good faith under this clause. Nothing in this clause limits our liability for reckless conduct, contraventions of the Australian Consumer Law, or misleading or deceptive conduct.

5.4.   Booking fee

• We will charge you a booking fee when a booking is made via the Customer Contact Centre or in person at the terminal.  
• We will communicate the booking fee to you at the time of booking.  

5.5. Fuel Surcharge  

• Applicability and Effective Date 

A Fuel Surcharge will apply to all new bookings made on or after 12.00am, 31 March 2026 through to 11.59pm, 31 August 2026, for travel occurring on or after those same dates. 

• Retrospective Application 

Bookings confirmed prior to 31 March 2026 are exempt from the Fuel Surcharge. This exemption remains in effect even if the original booking is amended after 31 March 2026, provided the booking reference remains the same. 

• Calculation of Surcharge 

The Fuel Surcharge is calculated as a percentage of the total fare. 

• • Included Components: The surcharge applies to passenger fares, accommodation, vehicle, and additional extras (including but not limited to kennel fees). 
  • Excluded Components: The surcharge does not apply to booking fees, amendment fees or credit card payment surcharges. 
• Amendments to Bookings 

For bookings subject to the Fuel Surcharge (those made on or after 12.00am, 31 March 2026 through to 11.59pm, 31 August 2026), any subsequent amendments will result in a recalculation of the surcharge: 

• • If the amendment increases the value of the included components (passenger, accommodation, vehicle, or extras), the Fuel Surcharge will be recalculated using the surcharge percentage that was in effect at the time of the original booking applied to the new, increased total fare amount. 
  • If the amendment decreases the value of these components, the Fuel Surcharge will decrease proportionally. 

1. • The surcharge rate applicable to a booking is the rate in effect at the time of payment/confirmation. The surcharge rate applied at the time of the booking is retained even in the event of an amendment to the booking. 

• Cancellations and Refunds 

Notwithstanding any other clause in these Conditions of Carriage (including clauses 5.7(e), 21.1 and 21.6), the Fuel Surcharge is strictly non-refundable. In the event of a booking cancellation by the passenger for any reason (including force majeure events), the portion of the total price attributed to the Fuel Surcharge will not be returned, regardless of the fare type, the timing of the cancellation or the reason for cancellation. 

The Fuel Surcharge is calculated as a percentage of the total applicable booking value rather than a flat or fixed fee. This percentage is applied to the specific components outlined in Section 3. 

• Rate Adjustments and Market Conditions 

The Fuel Surcharge percentage is determined by the Company based on prevailing market conditions and the cost of fuel. 

• • Variable Rates: The Company reserves the right to adjust the surcharge percentage upward or downward at any time to reflect changes in operating costs. 
  • Rate Protection: The surcharge rate applicable to a booking is the rate in effect at the time of payment/confirmation. Subsequent changes to the standard surcharge percentage will not be applied to existing confirmed bookings.  The surcharge rate applied at the time of the booking is retained even in the event of an amendment to the booking.  
• The fuel surcharge is non-commissionable. 
• Cessation of surcharge – Non-Refund of Previously Applied Charges 

1. • Notwithstanding the expiry of the Fuel Surcharge application period (11.59pm, 31 August 2026), any Fuel Surcharge charges that have been applied and paid as part of the total booking price prior to the cessation date shall remain non-refundable. Passengers may not request refunds of previously applied Fuel Surcharge amounts on the basis that the surcharge period has ended, whether or not they proceed with travel. This provision applies to all bookings where the surcharge was applied at the time of booking, including bookings for travel dates occurring after the surcharge period ends. 

5.6.   Check-in

Passengers are advised to obtain the latest sailing information from , https://www.spiritoftasmania.com.au/sailing-fares/sailing-schedule or by contacting our Customer Contact Centre or visiting a terminal, prior to commencing their Voyage.  

• Check-in will close 45 minutes before the scheduled departure of the Vessel. If you have specific needs, you must check-in at least 2 hours prior to departure.   
• Passengers who arrive after the relevant check-in closing times, may not be permitted to board the Vessel, may forfeit their Ticket and may not be entitled to a refund or transfer.  
• On arrival at the terminal, Passengers must proceed directly to check-in with their Ticket, proof of Identification and if applicable any border entry permit/pass. We reserve the right to deny travel to any passengers who do not present this information. 
• Passengers may be required to answer questions at check-in to ensure the health and wellbeing of all passengers and staff and to ensure compliance with any applicable Public Health Requirements.  We reserve the right to deny travel to any passengers who refuse to answer such questions.   
• Passengers may also be requested to undertake body temperature testing.  We reserve the right to deny travel to any passengers who do not comply with such a request. 

5.7.   Cancelling your booking

• Subject to clause 5.7(e), you may be entitled to a refund in whole or in part if you cancel before your departure, subject to you paying the following cancellation charges. Cancellation charges are a percentage of the amount you paid for your Fare at the time of booking.  

• Cancellation charges will be subject to change from time to time. We will notify you of the current cancellation charges relevant to your booking at the time you request the cancellation.
• Applications for refunds can be requested via out Customer Contact Centre by calling 13 20 10, via our contact us page on our website https://www.spiritoftasmania.com.au/customer-support/contact-us or alternatively via our office in Devonport, postal address is: Spirit of Tasmania, PO Box 168E, East Devonport TAS 7310. If your booking was made via a travel agent, please direct your refund enquiry to your travel agent with whom the booking was made. All claims must be accompanied by the booking reference.
• Where possible, eligible refunds will be provided via the same method as the booking was paid; otherwise a cheque refund will be provided.
• If you need to cancel your booking due to a force majeure event as set out in clause 21.6, then you may contact us at any time prior to the scheduled departure time to receive either a full refund or a credit voucher for the value of your booking which may be used by you or your nominee, on any future sailing at any time within 12 months from the date of the cancellation subject to you paying any difference between the credit voucher value and the price payable for the future booking at the fare type selected at the time of re-booking. If the force majeure event continues for longer than 3 months, then we will extend the credit voucher by an additional 6 months. If the force majeure event continues for longer than 6 months, we will either extend the credit voucher for an additional 12 months or you may request a refund for the amount of the original booking.  Cancellation charges and amendment fees will not apply in the event that a credit voucher is issued instead of a refund or in the event that a refund is requested where a force majeure event continues for longer than 6 months.

5.8.   Amending your booking

• Bookings can be amended subject to availability.   
• An amendment fee may apply unless otherwise stated by us. If the amendment fee is not paid prior to departure, we may refuse to transport you (including your accompanied minors), your Baggage, Vehicle, animal or any other accompanied property.  
• If you amend your booking, you accept that the Fare for your original and new bookings may be different. If the new Fare is more expensive than the Fare of the original journey, you must pay the difference, plus applicable amendment fees. If the new Fare has a lower price than the original Fare, we will refund the difference, less any amendment fees.  
• Amendment fees will be subject to change from time to time. Notice of any change will be communicated to you by us at the time that you request an amendment.  
• You must amend your booking if the information you provided at the time of booking changes or is incorrect (see clause 5.11).   

5.9.   Ticket validity

• Your Ticket is valid for 12 months from the date of the forward journey of the Vessel for which it was originally issued.
• Your Ticket is transferable only before departure and prior to check-in for the forward journey.

5.10. Identification

• We may request, inspect and record your identification documents at any time.
• We may refuse to carry you if you do not have the necessary identification documents.
• If you have booked a Pension Fare, you must present your valid Australian Pensioner Concession Card at check-in. Otherwise, you must pay the difference between the Pension Fare and the current Adult Fare.

5.11. Incorrect information

(a) You may be required to amend your booking (including potential amendment fees, as above) if we discover that you have provided any incorrect or inaccurate information at the time of your booking. This includes, but is not limited to:

• The identification of Vehicle type, height or length;
• Passenger details;
• Passenger numbers; or
• Any other information required or requested by us during the booking process.

If you refuse or are unable to amend your booking then we may refuse to transport you (including your accompanied minors), your Baggage, Vehicle, animal or other accompanied property.

6. Passenger requirements

6.1.   Smoking

You must not smoke on board the Vessel or in terminals except in designated smoking areas.

6.2.   Follow TT-Line Instructions

You must follow and carry out all lawful directions, rules, regulations, notices or instructions given by us or our   representatives on any matter, at all times, including but not limited to:

• The personal health, wellbeing and safety of yourself, the crew and other Passengers and ensuring compliance with any applicable Public Health Requirements and/or border entry conditions (which may include a requirement to present a valid border entry permit/pass prior boarding, wear a mask on the Vessel, to stay in your cabin for the duration of the Voyage, change your accommodation type, and/or cancel or amend your booking to another suitable Voyage); and
• The safe handling of your Vehicle, Baggage (including Dangerous Items), animals or other property.

6.3.   Safety

• You must take all reasonable precautions for your own safety and the safety of any person in your care, at all times, including but not limited to:
  • Using hand and guard rails as provided;
  • Appropriately controlling children and ensuring that children are accompanied by a responsible adult; and
  • By paying attention to any safety briefing given by us.
• You will inevitably encounter obstacles on the Vessel and in the terminal, including, but not limited to, heavy watertight internal doors, uneven surfaces, high thresholds, low ceilings and entrances, steep staircases or escalators, and wet surface conditions on deck. You must exercise caution when moving around the Vessel and terminal, particularly in conditions of inclement, rough or heavy weather.
• You must conduct yourself in a manner that complies with our instructions, will not cause annoyance or potential or actual injury to yourself, the crew or other Passengers. If you do not conduct yourself in this manner, we may restrain you or confine you to a cabin or other controlled area, land you at any port or place or otherwise deal with you as we reasonably see fit.

6.4.   Attire

You must meet the following minimum dress standards in any public areas on board the Vessel and in the terminals:

• Footwear must be worn at all times;
• Suitable clothing that covers your lower half must be worn – for example, shorts, a skirt or pants/trousers;
• Bare chests are not permitted at any time; and
• Clothing that displays offensive language or symbols must not be worn.

If you do not meet the minimum dress requirements then you may be refused travel, or confined to your cabin or other controlled area or otherwise dealt with as we reasonably see fit, until you are suitably dressed.

6.5.   Refusal of Carriage and Denied Boarding

• We have a zero tolerance of abusive or threatening behaviour against our representatives, agents, and Passengers.
• You must read and comply with the obligations in Special Condition E as attached

6.6.   Alcohol

• Passengers are permitted to carry alcohol on board Spirit of Tasmania, however the consumption of any such alcohol on board the vessel is strictly prohibited.
• You are only permitted to drink alcohol that is supplied by us.
• You agree that we may deal with any such alcohol, whether open or closed, as we reasonably see fit.
• If you are traveling in a vehicle you must leave any alcohol you are carrying in your vehicle. If you are traveling without a vehicle you are required to check in any alcohol you are carrying, which will be returned upon disembarkation.

6.7.   Occupation of beds, recliners and general seating areas

• You must not occupy a bed or recliner on the Vessel without our prior allotment of the bed or recliner to you, as per your Ticket.
• You must only sleep in your allotted bed or recliner, as per your Ticket.
• You must not sleep or lie on the floor.
• Lying down in public areas, including the Lounges and the floor, is not permitted.

6.8.   Onboard purchases

The Vessels are cashless onboard. For onboard purchases, we accept major credit and debit cards. The exception to this is the Tourism Hub, which also accepts cash in addition to card payments.

6.9.   Food allergies

Kitchens onboard our Vessels contain multiple allergens and foods which may cause an intolerance or allergic reaction.

Our team will make every effort to accommodate dietary requirements. However, due to the shared production and serving environment, we cannot guarantee the complete omission of such allergens or foods which may cause an intolerance or allergic reaction. Please inform our team on board if you have a food allergy or intolerance.

7. Pregnancy

7.1.   Women who are up to 36 weeks pregnant at the time of sailing may travel on the Vessel.

7.2.   Women who are between 36 and 38 weeks pregnant at the time of sailing may only sail with written approval from their doctor.

7.3.   Women who are 38 weeks pregnant or more at the time of sailing are not permitted to sail.

7.4.   It is the responsibility of all pregnant Passengers to advise TT-Line of their condition and to adhere to these restrictions.

8. Passengers with specific needs

8.1.   If you have specific needs, please notify us at the time of booking and during check-in so that we can assist you. Reminder: If you have specific needs, you must check-in at least 2 hours before the scheduled departure time (clause 5.6).

8.2.   For passengers traveling without a vehicle and utilising a device such as a wheelchair, gopher, scooter, crutches, or a walker to aid in mobility, you are required to board and exit the vessel via our People Mover.  You must notify us at the time of booking and check-in and you must check in at least 2 hours before the schedule departure time.

8.3.   Passengers traveling with a device such as a wheelchair, gopher, scooter or walking aid should be aware of the maximum width of corridors in the cabin accommodation area is 900mm wide, vehicle deck entry ways are 890mm and lift ramps are 800mm wide (Lifts open to 980mm wide). If your device exceeds these measurements, it is likely you will not be able to utilise the device onboard.

8.4.   Authorised Assistance Animals used assist a person to overcome the effects of a diagnosed disability may travel on board – see Special Condition B attached and at Specific needs or accessibility requirements for further information on your obligations regarding Authorised Assistance Animals.

8.5.   Passengers wishing to use a C-Pap machine or Nebuliser onboard are requested to purchase a private cabin.

8.6.   Requirement to travel with a carer

Passengers requiring help and support with any of the following activities or circumstances are required to travel with a carer:

• Purchasing food or drinks
• Eating and drinking
• Using the bathroom
• Administering medication or operating medical equipment
• Boarding and disembarkation
• Carry-on baggage and equipment

Carers are required to be self-reliant and able to assist the passenger with all activities. Carers meeting the following criteria are eligible for a pensioner fare:

• The adult person they care for must be a recipient and holder of an Australian Pensioner Concession Card or Veterans’ Affairs Pensioner Concession Card

• Nominated as a carer for a Companion Cardholder

• Carers delivering assistance and support to a passenger in accordance with the requirements outlined above

• The carer must travel on the same booking with the passenger they care for

Availability and eligibility for a pensioner fare refer to our Terms and Conditions – Pensioner Eligibility

9. Medical issues

9.1.   A doctor is not available on the Vessel and all Passengers should consult their doctor before travelling. There is a medical attendant on board who is available to provide assistance in an emergency situation.

9.2.   We may refuse to carry you if we, acting reasonably, are not completely satisfied that it is safe for you or other Passengers if you travel. Before you travel you must tell us if you suffer from any illness, disease or other condition which may make it unsafe for you or other Passengers if you travel.

9.3.   Any Passenger who travels with a pre-diagnosed medical condition does so at his or her own risk and we accept no responsibility or liability to Passengers for Loss they suffer or incur arising out of or in connection with that Passenger’s medical condition.

9.4.   You must take any belongings (including medication) that you require during the Voyage from your Vehicle before the commencement of the Voyage.

9.5.   You are required to make yourself known to shore staff or a member of crew of the Vessel if you are feeling unwell in the lead up to or during your Voyage. If this occurs, we may:

• require additional information from you to ensure the health and safety of staff and other passengers and in accordance with Public Health Requirements or Legislative Requirements; and
• Request that you undertake body temperature testing, wear a mask at all times on the Vessel and/or stay in your cabin for the duration of the Voyage.

10. Children

Infants and children under 16 years of age (0–15 years old, inclusive) must be accompanied by an adult.

11. Baggage and other goods (excluding Dangerous Items)

11.1. In the interests of safety and comfort, a Baggage allowance:

• (a) One (1) main carry-on item, with maximum dimensions not exceeding 66cm x 46.5cm x 27.5cm; and
• (b) One (1) small personal item (such as a handbag or laptop bag), with maximum dimensions not exceeding 40cm x 30cm x 15cm.

11.2. All other Baggage must stored in your Vehicle.

11.3. Passengers traveling without a vehicle, (Foot Passengers) may check in up to two (2) bags or suitcases per Passenger, with each item not exceeding a maximum weight of 23kg.

11.4. Additional Baggage may be checked in, up to a maximum of five (5) bags in total per Passenger, at a cost per additional item.

11.5. All checked Baggage must be a standard bag or suitcase. Loose cargo, freight, or goods of a commercial nature will not be accepted as checked baggage.

11.6. You are responsible for carrying and moving your own Baggage on and off the Vessel and for its safety on board. Any unattended Baggage on board and within the terminal may be treated as a security risk and dealt with accordingly.

11.7. You warrant to us absolutely that no Dangerous Items (unless expressly permitted by us) shall be shipped or carried by you on the Voyage. Ceremonial or Religious Knives are absolutely prohibited from being carried on your person or in carry-on baggage (refer to clause 13, for Dangerous Items). You must indemnify us on demand for any Loss that we suffer as a result of your breach of this warranty.

12. Abandoned Baggage and other property

We may donate to charity, surrender to police, sell and retain the sale proceeds or otherwise dispose of (at our discretion) any Baggage or other property left on the Vessel, in a terminal, or otherwise left in our possession, custody or control for a period of more than 7 days after your disembarkation.

13. Dangerous Items

13.1. We are not obliged to carry or otherwise handle Dangerous Items, including, but not limited to, Dangerous Goods, Weapons (including Ceremonial or Religious Knives), Firearms, ammunition, petrol and fuel, LPG/propane cylinders, or any other item that we reasonably believe to be dangerous in nature. Ceremonial or Religious Knives are prohibited and subject to the absolute prohibition set out in Special Condition C.

13.2. Passengers who intend to sail with Dangerous Items require our permission to do so and must read and comply with the obligations in Special Condition C as attached.

14. Vehicles

14.1. If you intend to travel with a Private Vehicle, you must read and comply with the obligations in Special Condition D as attached.

14.2. If you intend to sail with a Commercial Vehicle – that is, any Vehicle that does not meet the definition of a Private Vehicle – please contact us to make a Freight enquiry.

14.3. Passengers who intend to take Dangerous Items on or in their Vehicles (including petrol, fuel and LPG/propane cylinders) must read and comply with the obligations in Special Condition C as attached.

15. Tasmanian biosecurity conditions

15.1. You acknowledge and agree that:

• Your Vehicle, Baggage, animals and any other accompanied property are subject to biosecurity inspection. Biosecurity inspections will take place in Geelong prior to boarding and may take place in Devonport upon arrival;
• Commercially processed food ready for human consumption is permitted to enter Tasmania. All other plant material and some animal products are prohibited;
• Boats and fishing gear must be clean and dry;
• Vehicles must be free from visible signs of soil and mud;
• All dogs entering Tasmania are subject to biosecurity entry conditions and must be treated for Hydatid Tape Worm within 14 days prior to entering Tasmania (documentary proof of treatment such as a receipt or vet’s subscription must be presented during inspections); and
• Severe Penalties may be imposed by Biosecurity Tasmania for non-compliance.

15.2        For a full list of Tasmanian biosecurity requirements, please visit Biosecurity Tasmania or call 1300 368 550.

16. Animals

16.1 General 

• This Condition applies to you if you intend to sail with an animal (including an Authorised Assistance Animal). 
• Animals may sail on Spirit of Tasmania subject to biosecurity requirements in Clause 15 (Biosecurity). 
• Animals other than Authorised Assistance Animals are not permitted in Passenger areas of the Vessel, except where the animal is being transported in a Pet-Friendly Cabin (PFC) as permitted under Section 16.5. 
• Pre-approved Authorised Assistance Animals, as defined below, are permitted to travel in Passenger areas if properly documented and accompanied by the person they assist or their trainer. 
• Authorised Assistance Animals travel free of charge. 
• You must sail on the same Voyage as your animal. Unaccompanied animals are not permitted on the Vessel. 
• Where appropriate, animals must be kept on a lead at all times. The lead may be removed only when the animal is: 
  • In the Vessel kennel or appropriately designed animal transport vehicle or trailer; or 
  • In a PFC (and contained therein). 
    

16.2 Documentation, licences and permits 

• You are responsible for ensuring you have all documentation needed to comply with health and other relevant regulations relating to the carriage of animals. 

• Where an animal requires a statutory licence or permit, you must present valid licence/permit at the time of booking and prior to boarding. 

• All animals must be fit to travel. 

• Where you are booking a PFC, you must complete a declaration at the time of booking confirming: 

• • You understand and accept the key elements of the Pets Onboard Policy set out in this Clause; 

• • The animal(s) travelling with you are not Restricted Breed Dogs or Declared Dangerous Dogs as defined in Sections 16.12 and 16.13; 

• Please ensure you have read Pet Rules, Safety & Behaviour at the time of booking to familiarise yourself with onboard requirements and expectations. 

16.3 Housing and transport options 

• Animals, other than Authorised Assistance Animals, must be appropriately housed in one of the following options: 

• • Vessel kennels; 

• • PFCs (dogs and cats only, maximum two pets per cabin); 

• • Appropriately designed animal Carriage Vehicles or trailers (e.g. horse floats, trailers, trucks, stock trailers). 

• For clarity, any animal travelling in a Vessel kennel, Carriage Vehicle or trailer (other than in a PFC) may include “any domestic animal or pet owned or accompanied by you or in your possession, custody or control, but excluding livestock”. 

• For animals travelling in PFCs, the definition of “pet” is limited to dogs and cats only. A maximum of two pets is permitted per PFC. 

16.4 Vessel kennels 

• If your animal is housed in a Vessel kennel, you must understand and agree to comply with the following: 

• Kennel specifications and conditions: 

• • Our kennels vary in size. As a guide, approximate measurements are: 700mm wide x 800mm high x 900mm deep. If your animal needs a larger unit, you must arrange alternative suitable housing in accordance with this Clause; 

• • It is not possible to reserve particular kennels; 

• • One animal per kennel, unless the animal is a mother accompanied by dependent offspring; 

• • We may move animals to another or different-size kennel if deemed necessary; 

• • Subject to availability, there is no limit to the number of kennels you can book; Smaller animals (rabbits, guinea pigs, ferrets, birds, chickens) must be carried in their own cage. Birds must be checked in and transported via Spirit of Tasmania baggage service. You are responsible for providing your animal with blankets; 

• • Animals must be collected from Vessel kennels upon disembarkation or when instructed by us. 

• Passenger responsibilities: 

• • You must be able to manage and handle your animal(s) independently. This includes lifting and placing animal(s) into designated kennels; 

• • For safety and operational reasons, our onboard team are not permitted to assist with handling or lifting animals. You must ensure you are physically able to perform these tasks; 

• • A Pet Attendant will be stationed to assist with kennel access at boarding and provide instructions at disembarkation, but will not directly handle animals; You must keep your animal under effective control at all times while in common areas. Animals must remain on lead in a travel crate or pet trolley when transiting to/from kennels; 

• • You must ensure your animal does not constitute a safety or welfare risk to other passengers, crew or animals. 

• Access to kennels while at sea: 

• • Passengers are not permitted to access Vehicle decks to visit animals while the Vessel is at sea, with the following exception: 

• • Access may be permitted only if: (A) at least 72 hours prior to departure, you have provided a valid veterinary certificate indicating your animal requires assistance during the Voyage; and (B) the Master of the Vessel has expressly authorised checking of the animal; and (C) you are supervised by an authorised TT-Line representative. 

• Welfare checks: 

• • Crew will conduct welfare checks on animals in kennels; 

• • Visits to animals in kennels are permitted only when deemed necessary and appropriate by crew, at crew’s sole discretion. 

16.5 Pet-friendly cabins (PFCs) 

• Eligibility and booking: 

• • Passengers travelling with pets in PFCs must have completed the declaration required by Section 16.2(d); 

• • A maximum of two dogs and/or cats is permitted per PFC; 

• Pet containment and transit through the Vessel: 

• • On boarding, pets must be contained in a secure travel crate or pet trolley or on a lead, under effective control of the passenger; 

• • Pets may only transit through the following areas of the Vessel: 

• • • Vehicle decks; 

• • • Kennel hold (if transitioning from another option); 

• • • Green and Blue lifts only (Yellow lift is pet-free); 

• • • Hallways between Green lift, PFCs and Pet-Friendly Deck; 

• • Pets must transition through these areas in a travel crate, pet trolley, or on a lead, and under effective control; 

• • Once inside the PFC, pets may be removed from leash or travel crate. 

• Pet behaviour and passenger responsibility: 

• • You accept full responsibility for controlling your pets’ behaviour, including: 

• • • Safe passage around other passengers; 

• • • Noise minimisation; 

• • • Waste management and cleaning; 

• • • Preventing interaction with other guests except at your deliberate choice and their consent; 

• • You acknowledge that allowing pets to interact with other pets and passengers carries inherent risk, which you accept; 

• • You must clean up your pets’ waste immediately and thoroughly; 

• • Pets may be left unattended in PFCs for short periods at your discretion, but you remain responsible for managing pet noise and behaviour. 

• Pet-Friendly Deck access: 

• • Pets in PFCs are permitted to access the Pet-Friendly Deck area for toilet purposes only; 

• • Pets must be kept under effective control in a trolley, crate or on a lead; 

• • Signage on the Pet-Friendly Deck indicate pet-free areas – you must respect these boundaries; 

• • You must use sanitary bags to dispose of pet waste from the pet toilet area; 

• • Pets must be returned to PFCs when not using the pet toilet; 

• • You must clean up after your pet on the Pet-Friendly Deck and any other public areas ensuring they remain in a clean and hygienic condition. 

• Cabin facilities and passenger supplies: 

• • You are encouraged to bring your own pet management supplies (waste bags, wipes). These are also available for purchase on board; 

• • Pet owners are encouraged to bring their own pet beds; 

• • You are not permitted to wash dogs in shower facilities. 

• Cabin access and pet disturbance: 

• • Pets must remain in their PFC except when using the Pet-Friendly Deck; 

• • Pets are not permitted to access any other part of the Vessel, except when transitioning directly to vehicle decks; 

• • Where a pet in a PFC is causing disturbance to other guests or damage to the Vessel, that pet will be required to be transferred to a kennel for the remainder of the Voyage at no refund of cabin charges; 

You will be escorted to the kennel to drop off your pet. Failure to cooperate may result in bans from future travel. 

16.6 Animal transport in vehicles and trailers 

• General provisions: 

• • We recommend you do not allow animals to travel inside Vehicles or trailers during the Voyage; 

• • If you elect to do so, it is entirely at your own risk; 

• • You must ensure you have properly considered the welfare and wellbeing of the animal and that the animal is not subjected to unreasonable or unjustifiable pain or suffering. 

• Restrictions and conditions: 

• • You must not have more than two animals per Vehicle, excluding dogs, cats and most birds; 

• • If there are three or more animals (e.g. horses), freight rates may apply; 

• • For animals in cages secured on trailers or Vehicles with trays, you must complete an Animal Cage Declaration Form per independent booking; 

• • The Declaration Form must include a declaration by a registered veterinarian confirming the suitability of the housing unit; 

• • The Animal Cage Declaration Form must be dated and lodged at least 24 hours prior to sailing. The Form is available from the Customer Contact Centre on 1800 634 906 or from a terminal. 

• Vehicle and transport standards: 

• • Animal transport Vehicles, trailers and cages must be constructed to be “fit for purpose”, comply with all regulatory requirements and must not allow animal waste to contaminate the Vessel or other cargo; 

• • We are not responsible for animals housed in Vehicles or trailers, except to provide air ventilation integrity; 

• • Provisions of bedding and other personal requirements are the responsibility of the owner; 

• • You must ensure that you have properly considered the welfare and wellbeing of the animal and that the animal is not subjected to unreasonable or unjustifiable pain or suffering. 

• Non-certified transport: 

• • We do not condone or sanction the transport of animals in Vehicles, trailers or housing units that have not been certified as suitable by a registered veterinarian; 

• • If you insist on transporting your animal in non-certified housing, contrary to these Conditions, then: 

• • • You irrevocably release and indemnify us from any liability arising from or connected with the transport of the animal. The Indemnity and Release Form is available via the Customer Contact Centre on 1800 634 906 or from a terminal; or 

• • • We may refuse to transport the animal (including the accompanying Passenger, as applicable). 

16.7 Passenger conduct and risk mitigation 

• Communication and expectations: 
  • At every stage from pre-booking to disembarkation, you will be informed and reminded (via video, written content, signage and/or verbally) of your obligations regarding pet conduct; 

• • These obligations include: 

• • • Keeping pets under effective control, always on lead in public areas; 

• • • Containing pets in travel crates/trolleys if concerned about pet behaviour; 

• • • Transiting with pets only through permitted areas as outlined in this Clause; 

• • • Accepting that pet interaction with other pets and passengers occurs at your own risk; 

• • • Cleaning up your pets’ waste thoroughly and immediately; 

• • • Managing your pet’s noise and behaviour to avoid disturbance to other passengers and crew. 

• Enforcement  

• • Failure to adhere to these conduct expectations may result in: 

• • • Banning of the pet from future travel on Spirit of Tasmania; 

• • • Banning of the passenger from travelling with pets on Spirit of Tasmania; 

• • • Such measures require reliable evidence of contravention and will be applied at the reasonable discretion of the Master or authorised TT-Line representative. 

16.8 Liability for damage 

• You accept full responsibility for any damage to the Vessel, including its structures, fittings, cabins, kennels, decks and any other equipment or cargo, caused by your animal, whether the animal is being transported in a Vessel kennel, Pet-Friendly Cabin (PFC), Carriage Vehicle, trailer, or in any other manner on the Vessel. 

• We will assess any damage caused by your animal and calculate the reasonable costs of repair, replacement or remediation (including cleaning and disinfection). You will be liable for these costs in full and we may recover them by charging to your payment method, or direct invoice. 

• You are not entitled to dispute the amount claimed unless you provide written evidence (with supporting documentation) within 30 days of receipt of the claim. 

• To the maximum extent permitted by law, you irrevocably release and indemnify us, our officers, employees and agents from any liability, loss, damage, expense or claim (including legal costs) arising from or connected with any damage to the Vessel caused by your animal. 

• This liability applies regardless of whether the damage results from the animal’s behaviour, disease, accident, or any other cause, except that fair wear and tear in kennels and animal facilities is excluded. You accept full responsibility for all animal-caused damage. 

16.9 Emergency evacuation 

• General principle: 
  • During any emergency evacuation, human life takes priority over property and animals; 
  • Evacuation procedures must not be delayed by attempts to retrieve or manage pets; 
  • Crew may take reasonable steps to ensure animal welfare only once human safety has been secured and where it is safe to do so. 

• Evacuation device restrictions: 

• • Pets are strictly not permitted on slides, lifeboats or other evacuation devices; 

• • Pets must not impede or delay any passenger’s evacuation. 

• Kennelled animals during evacuation: 

For pets travelling in kennels during an evacuation, crew may: 

• • Release animals from kennels if doing so improves their safety; 

• • Transfer animals to a safer onboard location if practicable; 

• • Only undertake these actions once human evacuation is underway or complete. 

• PFC animals during evacuation: 

For pets travelling in PFCs during an evacuation, crew may instruct passengers to: 

• • Bring the pet in effective control on lead, in travel crate or pet trolley where appropriate; or 

• • Leave the pet behind if the mode of evacuation cannot safely accommodate the pet. 

• Vehicle and trailer animals during evacuation: 

For animals travelling in Vehicles or trailers, crew will provide evacuation instructions based on the specific circumstances and safety assessment at the time. 

• Post-evacuation recovery: 

Where an evacuation has occurred and conditions permit, crew may: 

• • Recover pets remaining onboard; 

• • Coordinate with port authorities or animal welfare services to recover pets from the Vessel. 

• Authorised Assistance Animals: 

• • Assistance Animals are permitted to remain with their handler during an evacuation unless doing so poses a demonstrated safety risk; 

Where possible, crew will provide reasonable assistance to support the safe evacuation of passengers accompanied by Authorised Assistance Animals. 

16.10 Authorised assistance animals 

• Definition and eligibility: 

An Authorised Assistance Animal is a dog or other animal that meets one of the following criteria: 

• • Accredited under a law of a State or Territory of Australia that provides for the accreditation of animals trained to assist a person with a disability to alleviate the effect of that disability; or 

• • Accredited by an animal training organisation prescribed under the Disability Discrimination Act 1992 (Cth); or 

• • Trained to both:  

• • • assist a person with a disability to alleviate the effect of that disability; and  

• • • meet standards of hygiene and behaviour appropriate for an animal in a public place. 

• Carriage and supervision: 

Authorised Assistance Animals are permitted to travel on board in Passenger areas if accompanied by: 

• • • The person they assist; or 

• • • Their trainer (if undergoing Assistance animal training). 

• Documentation: 

You must provide acceptable evidence at the time of booking that your Authorised Assistance Animal is appropriately accredited or trained in accordance with Section 16.9(a); 

• • You must produce this evidence prior to departure. 

• Law enforcement animals: 

Animals used to assist law enforcement agencies are permitted on board in the course of their usual duties. 

• Limit: 

A maximum of one Authorised Assistance Animal per passenger is permitted. 

16.11 Right to refuse transportation 

We may refuse to transport any animal if, in our reasonable opinion: 

• The carriage of that animal presents a safety risk to crew, passengers or other animals; 

• The carriage of that animal may be a welfare risk to the animal; 

• You do not have a suitable Ticket permitting you to sail on the same Voyage as the animal; 

Valid permits, certifications or documentation are not provided, including evidence (where applicable) that an animal is an Authorised Assistance Animal, when required; 

The Authorised Assistance Animal has an infectious disease and refusal is necessary to protect public health or the health of other animals; 

• The housing unit is deemed inadequate for safe transport of the animal on board the Vessel; 

• The animal is a Restricted Breed Dog or Declared Dangerous Dog as defined in Sections 16.12 and 16.13; 

• For animals in PFCs, you have not demonstrated that you understand or accept the key elements of the Pets Onboard Policy; 

• For any animal, you have not complied with the declaration and documentation requirements of this Clause. 

16.12 Restricted breed dogs 

Breeds declared to be Restricted Breed Dogs under section 29A of the Dog Control Act 2000 (Tas) are prohibited from travelling on the Vessels. You are responsible for verifying whether your dog is a Restricted Breed Dog prior to booking. 

16.13 Declared dangerous dogs 

A dog declared as a particular dangerous dog under section 29 of the Dog Control Act 2000 (Tas) is prohibited from travelling on the Vessels. You are responsible for verifying whether your dog is a Declared Dangerous Dog prior to booking. 

16.14 Duty of Care statement 

• Spirit of Tasmania acknowledges its duty of care to pets, passengers and crew members. 

• We are committed to ensuring that all Pets Onboard processes, procedures and operations reflect high standards of animal welfare, passenger safety and crew safety. 

• All crew members involved in the transport and management of animals will receive appropriate training and instruction to ensure compliance with this duty of care. 
• Any concerns regarding animal welfare, passenger safety or crew safety should be reported immediately to crew or management, who will assess and respond appropriately.

17. Inspections and searches

17.1. You must comply with all security directions given by us.

17.2. We may conduct a physical search or inspection of any Passenger (including minors), Vehicle, Baggage, animal or any other property. We may specifically search for Ceremonial or Religious Knives and other prohibited weapons to ensure compliance with Special Condition C.

17.3. If you refuse to submit yourself, your accompanied minor, your Baggage, Vehicle, animal, supporting documentation (e.g. licenses, permits, etc.) or any other accompanied property to a search or inspection when asked, then we may:

• Refuse to carry you, your accompanied minor, your Baggage, Vehicle, animal, or any other accompanied property; and/or
• Remove you, your accompanied minor, your Baggage, Vehicles, animal, or any other accompanied property from the Vessel, confine you to a cabin or other controlled area, or otherwise direct you in such a manner as we reasonably see fit.

17.4. We will not be liable to Passengers for any Loss suffered or incurred in connection with a Passenger refusing to be Security Screened.

18. Liability and risk

18.1. With the exception of Consumer Guarantees, we exclude:

• Any term, condition or warranty that may otherwise be implied in this Contract;
• Any liability for Loss, death or personal injury incurred as a result of or in connection with our negligence;
• Any liability for Consequential Loss.
• All Excluded Recreational Liabilities arising out of the supply of Recreational Services (except for liability for significant personal injury caused by Reckless Conduct by us or our representatives);
• Any liability for Loss in connection with any Private Vehicle which we are permitted to exclude under Article

4, 4A and 4b of Schedule 1A of the Carriage of Goods by Sea Act 1991 (Cth);

• Liability to Passengers for Loss suffered or incurred by them as a result of or in connection with:

1. The Carriage of Dangerous Items;
2. The death or injury of an animal (including an Authorised Assistance Animal);

• A delay or deviation of the Voyage; and

1. The Loss or damage of your valuables;
2. Any Loss related to damage to Vehicles not otherwise excluded in clauses 18.1 (a) to (e) and not arising from or caused by any negligent act or omission by us or our representatives.

18.2. Liability for Consumer Guarantees

• Subject to clause 18.1, our liability to you in respect of any breach of or failure to comply with any Consumer Guarantee is limited to the following:

1. In the case of goods, to:
   • The replacement of the goods or the supply of equivalent goods;
   • The repair of the goods;
   • The payment of the cost of replacing the goods or of acquiring equivalent goods; or
   • The payment of the cost of having the goods repaired.
2. In the case of Services, to:

• The supplying of the Services again; or
• The payment of the cost of having the Services supplied again.

18.3. Exception to limitation

Our liability in respect of a breach of or a failure to comply with a Consumer Guarantee will not be limited in the way set out in clause 18.2 if:

• The goods or Services supplied are goods or Services ‘of a kind ordinarily acquired for personal, domestic or household use or consumption’, as that expression is used in clause 64A of the Australian Consumer Law;
• It is not ‘fair or reasonable’ for us to rely on such limitation in accordance with clause 64A(3) of the Australian Consumer Law; or
• The relevant Consumer Guarantee is a guarantee pursuant to clauses 51, 52 or 53 of the Australian Consumer Law.

18.4. We each agree that, other than a claim pursuant to a Consumer Guarantee, our liability to you for any other claims (which are not otherwise excluded under these Conditions of Carriage) shall be limited to, at our option, either resupplying the Services to you again or paying you the cost of having the Services supplied again.

18.5. In the event we are liable for claims in respect of Loss of life or personal injury occurring on board or in direct connection with the operation of the Vessel, our liability for such claims is limited to the amounts set out in the Limitation of Liability for Maritime Claims Act 1989 (Cth), as amended from time to time. In some cases, depending upon the circumstances, this may mean that our financial liability in respect of Loss of life and personal injury is limited to a certain maximum amount of money for each Passenger.

18.6. Warning under the Australian Consumer Law and Fair Trading Act 2012 (Vic) and the Australian Consumer Law (Tasmania) Act 2010 (Tas.) (collectively the Consumer Acts): Our Voyages operate on busy waterways and are subject to the risks and perils of the sea and cruising on such waterways including Loss, damage and injury arising out of or in connection with changing tidal and weather conditions and the navigation of other Vessels. You may have the option to utilise equipment on the Vessel and to participate in Activities.

18.7. You acknowledge that:

• There are risks and dangers involved with your participation in the Activities; and
• The Activities are potentially dangerous and can result in serious injury or death.

Under the Consumer Acts, we may ask you to agree that Consumer Guarantees under the Consumer Acts do not apply to you.  By participating in these Activities, you will be agreeing that your rights to sue TT-Line if you are killed or injured are excluded, restricted or modified in the way set out in these Conditions of Carriage.

NOTE: The change to your rights, as set out in these Conditions of Carriage, does not apply if your death or injury is due to Reckless Conduct on our part.

19. Indemnity

19.1. You must indemnify us, on demand, for any Loss suffered or incurred by us (including for the death or personal injury to any other Passenger or any of our representatives) arising out of or in connection with or caused by any of the following:

• Your negligence, breach of law or wilful act or omission (or that of any minor who you accompany);
• Your breach of the Contract, including these Conditions of Carriage; or
• Any animal (including an Authorised Assistance Animal) in your possession, custody or control.

19.2. If we deem that you require medical attention or an ambulance, you (or your personal legal representative) must indemnify us, on demand, for any expenses we suffer or incur in connection with obtaining the relevant medical attention and/or ambulance for you.

20. General average – merchandise

20.1. General average to be adjusted at any port or place at our option and to be settled according to the York Antwerp Rules 2004, this covering all cargo carried as merchandise. The New Jason Clause as approved by BIMCO is to be considered as incorporated in these Conditions of Carriage.

20.2. Such security, including a cash deposit that we may deem sufficient to cover the estimated contribution of the cargo and any salvage and special charges thereon, shall, if required, be submitted to us before the delivery of any cargo.

21. Force majeure

21.1. Severe weather or sea conditions may lead to the cancellation or delay of Services. We will endeavour to advise Passengers of any cancellation, but do not accept any liability to Passengers for any Loss they suffer or incur for cancelled or delayed Services.

21.2. We are not in breach of the Contract and do not incur any liability for any Loss suffered or incurred by any Passenger if the breach (including a breach which relates to non-performance, part performance, deviation, or delay in the performance of the Services) is caused by a force majeure event. The following (non-exhaustive) list of events are force majeure events:

• Acts of God, natural and other disasters, explosion, flood, fire, lightning, severe weather or sea conditions, storms, winds, ice, surf, perils of the seas, rivers and navigation, general average incident or accident, response to a distress signal, man overboard or any other rescue response or activity;
• War, hostilities (whether declared or not), invasion, acts of foreign enemies, terrorism;
• disease, epidemic or pandemic;
• quarantine restrictions or entry or exit restrictions across borders;
• Rebellion, revolution, insurrection, terrorist activity, military or usurped power or civil war;
• Riot, civil commotion or disorder;
• Acts, restrictions, regulations, by-laws, refusals to grant any licences or permissions, prohibitions, or measures of any kind on the part of any governmental authority;
• Strikes, lockouts or other industrial actions or trade disputes of whatever nature;
• Seizure, arrest or forfeiture under legal process;
• Port congestion or closure, docking delays, breakdown of machinery or any Vessel, unavailability or breakdown of loading/unloading facilities;
• Search, detention or removal of any stowaway and/or illegal immigrant and/or other unauthorised person; or
• Any other event of whatsoever nature not within our reasonable control.

21.3. If a force majeure event occurs, we may at any time before or after the Carriage commences: (a) Cancel, abandon or suspend the Carriage; or

• Alter, vary or depart from the proposed or advertised or agreed or customary route; or
• Delay or detain any Vessel so affected; or
• Disembark, trans-Vessel, forward or land any Passenger, Luggage, Baggage, Vehicle, animal or other property, at any port or place.

21.4. If the Vessel is prevented from reaching its named port of destination by a cause wholly or partly out of our control (such as a force majeure event or when for any cause whatsoever (Master’s opinion of which shall be final) the Vessel cannot safely enter or lie in any bar, harbour, or roadstead or passes any usual port of call enroute, Passengers for such ports with their Baggage and any accompanying Vehicle may be landed at the next practicable port of call and upon such landing our liability under the Contract comes to an end.

21.5. You release us from and hold us harmless against any liability for Loss that you may suffer or incur as a result of any action we take under clause 21.

21.6. If a force majeure event occurs (as defined above in clause 21.2) which you are unable to reasonably avoid, and the force majeure event prevents you from being able to travel on the Vessel, you may contact us at any time prior to the scheduled departure time to seek a refund or a credit voucher in accordance with clause 5.6(f).

22. Severability

If, at any time, any clause or part of a clause is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid or unenforceable in any respect, that shall not affect or impair the legality, validity or enforceability of any other clause or the remaining part of that clause.

23. Waiver

23.1. Any failure or delay by TT-Line in exercising any right, power or remedy under these Conditions of Carriage shall not in any circumstances impair such right, power or remedy nor operate as a waiver of it. The single or partial exercise by TT-Line of any right, power or remedy shall not in any circumstances preclude any other or further exercise of it or the exercise of any other right, power or remedy.

23.2. Any waiver by TT-Line of a breach of, or default under, these Conditions of Carriage shall not be deemed a waiver of any subsequent breach or default.

24. Law and jurisdiction

The Contract between TT-Line and the Passenger and any Claim or dispute arising between the parties shall be governed by Australian law and shall be determined by the courts in the following jurisdictions:
(a) The State of Tasmania; or
(b) Any other jurisdiction nominated by TT-Line in its absolute discretion.

Note: These Conditions of Carriage are subject to the Weapons Act 1990 (Tas), as amended, including amendments to come into force on 1 July 2026. Passengers should consult the current version of the Weapons Act and any guidance issued by relevant Tasmanian authorities regarding the definition of restricted items and “lawful excuse” provisions, which may affect their ability to transport ceremonial or religious items outside the maritime context. The absolute prohibition on Ceremonial or Religious Knives in this Conditions of Carriage applies to maritime transport on TT-Line Vessels regardless of any other legislative framework.

25. Privacy

25.1. Passengers are required to seek consent of the TT-Line Representative before filming or photographing the Representative (as defined by clause 1 of these Conditions of Carriage).

25.2. TT-Line is committed to complying with the Personal Information Protection Act 2004 (Tas) (PIP Act) and the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (the Privacy Act).

25.3. The TT-Line Privacy Policy is available at: spiritoftasmania.com.au/terms-and-conditions/privacy-policy.

25.4. If you have any queries or concerns about the way Spirit of Tasmania handles your personal information after reading the TT-Line Privacy Policy, or if you become aware of a potential breach of privacy, please email:  privacy@spiritoftasmania.com.au.

CONDITIONS OF CARRIAGE – SPECIAL CONDITIONS

1. SPECIAL CONDITION A: Pension Fares

• If you hold a current and valid Australian Pensioner Concession Card, as issued by Centrelink or the Department of Veterans’ Affairs, you are eligible to sail on a Pension Fare, as long as you present your Australian Pensioner Concession Card at check-in.
• If you do not present a valid Australian Pensioner Concession Card at check-in then you must pay the difference between the Pension Fare and a current Adult Fare.
• Pension Fares are subject to availability and can only be booked if available. However, Pension Fares are made available for the following categories of Passengers (regardless of whether Pension Fares appear to be unavailable when booking online):

(i) Recipients of a Totally and Permanently Incapacitated pension; and

(ii) Recipients of an Extreme Disablement Adjustment pension.

Please call our Customer Contact Centre to make a booking for the above.

2. SPECIAL CONDITION C: Dangerous Items

2.1. General

• We are not obliged to carry or otherwise handle Dangerous Items that we determine in our absolute discretion to be of a dangerous nature. Dangerous Items include: Dangerous Goods, Weapons, Firearms, ammunition, LPG/propane cylinders, containers of flammable material, or any item that we consider, in our absolute discretion, to be of a dangerous nature.  
• The carriage of Dangerous Items will only be permitted where Passengers abide by the rules and regulations set out in these Conditions of Carriage, applicable laws, or any other rules otherwise communicated to Passengers by us. Otherwise, the Dangerous Items will be deemed Unauthorised Dangerous Items.  
• You must declare all Dangerous Items to us during check-in, as required during the booking process or as stated below.  
• We may confiscate, dispose of, surrender to police or otherwise treat your Dangerous Item as we see fit, without compensation to you, and you shall be liable for all Loss incurred by us, directly or indirectly arising out of or relating to that action, if:  
  • The Dangerous Item is an Unauthorised Dangerous Item;  
  • The Dangerous Item becomes a danger during the Voyage;  
  • The Dangerous Item does not meet legal requirements;   
  • The Dangerous Item does not meet the requirements set out within these Conditions of Carriage; or  
  • You do not collect your Dangerous Item directly after arrival at the port of destination. 

2.2. Dangerous Goods (excluding petrol, fuel and LPG/propane cylinders)

• Dangerous Goods are a type of Dangerous Item.  
• Dangerous Goods include all items listed as Dangerous Goods under the International Maritime Dangerous Goods Code – Australian Government.   
• We reserve the right to apply the International Maritime Dangerous Goods Code requirements and may only carry the limited quantities as prescribed by the limited quantity table in the International Maritime Dangerous Goods Code in the event of disputed items.  
• You are not permitted to carry any Dangerous Goods in any Vehicle, in your Baggage or on your person.   
• A list of common Dangerous Items that are prohibited for Carriage can be found at spiritoftasmania.com.au/terms-and-conditions/carriage-of-dangerous-goods. If you are unsure whether an item that you wish to transport is a Dangerous Good or not, please call the Customer Contact Centre.  

2.3. Petrol, fuel LPG, Propane cylinders

• Category 1  

LPG and Propane may be carried in cylinders that comply with Australian Standard AS2468, AS2469, AS2470 (stamped on cylinder), to a maximum size of 9kg with date of inspection within 10 years.  

All cylinders, (subject to quantities deemed as personal use and not for commercial use), can remain in the passenger accompanied standard vehicle providing:-  

• • Open tray utility vehicles & open trailers – one bottle (maximum size 9 kg (25L) capacity;    
  • Caravan’s / Motor home / Campers / Etc. – ONE additional bottle (maximum size 25 kg (50 L)); (iii) Gas bottle is secure within/on the vehicle;  
  • Gas bottle is secured in the upright position;  
  • Gas bottle is turned off; and  
  • Gas bottle must be within validation.  

All gas bottles that are inside a passenger accompanied standard vehicle interior and boot, whether secure or not, must come out of the vehicle and be placed in the Gas Truck.  

LPG cylinders (bottles) fitted to Caravans, Campervans, Mobile Homes and Camper Trailers which have an LPG system must be checked and verified for compliance.    

In all cases these LPG cylinders must be isolated and will be tagged by TT-Line representative with a “HAZARD” tag to ensure gas cylinder is not turned on prior to boarding and are to remain off for the duration of the voyage and until passenger accompanied vehicle has cleared the port precinct.    

Under no circumstances may gas systems be active whilst the passenger accompanied vehicle is on the vessel.  

Propane cylinders may not be carried if connected to an appliance.  

Single use Propane cylinders that are pierce for use may only be carried if completely intact and not fitted to an appliance. Gas Cylinders that do not meet the aforementioned conditions will either be confiscated or disposed of if validation has expired .Gas Cylinders that are not correctly secured will be collected by TT-Line representative for the duration of the journey.  The passenger will be allowed to collect the gas cylinder from a nominated location at the port of disembarkation.   

• Category 2  

Butane & propane cans/cartridges/canisters, (subject to quantities deemed as personal use and not for commercial use), can be transported in the passenger accompanied vehicle providing:-  

• • Maximum quantity 18 x 250 gram cans/cartridges/canisters;  
  • Cans/cartridges/canisters must be in original packaging;  
  • Cans/cartridges/canisters/canisters must have original manufacturers cap in situ;  
  • Cans/cartridges/canisters must remain in passenger accompanied vehicle;  
  • Subject to inspection to confirm cans/cartridges/canisters are not surrounded by an ignition source or readily flammable material (e.g. surrounded by loose clothing); and  
• Category 3  

Shelite, Turpentine, Methylated Spirits bottles (subject to quantities deemed as personal use and not for commercial use), can be transported in the passenger accompanied vehicle providing:-  

• • Shelite, Turpentine, Methylated Spirits  is contained in standard bottles purchased from standard retailers;  
  • Shelite, Turpentine, Methylated Spirits is contained in original bottles of purchase;  
  • Maximum quantity is less than 2 litres per passenger accompanied vehicle;  
  • Shelite, Turpentine, Methylated Spirits must remain in passenger accompanied vehicle;  
  • Subject to inspection to confirm 2 litre bottles are not surrounded by an ignition source or readily flammable material (e.g. surrounded by loose clothing); and   
  • Any loose bottles must be stored in a suitable secured container.  
• Category 4  
  • Ethanol;   

• • Bio-Fuel;  

• • Aviation Fuel;  

• • Kerosene;  

• • Lamp Oil; and  

• • Paint Thinners   

Are all prohibited from carriage.  

• Category 5  

Distress Signals, Flares and Emergency Beacons, can be transported, (subject to quantities deemed as personal use and not for commercial use), providing:-  

• • Are contained in a sealed suitable metal or purpose use plastic container that can be secured  
  • (example screw lid);  
  • No other item is permitted to be inside the container that is containing pyrotechnics;  
  • Are subject to inspection;  
  • Must remain either in the passenger accompanied vehicle or boat;  
  • Must be in original sealed packaging;  
  • The date of expiry of Pyrotechnics will be inspected; and  
  • Are not within validation date and have expired will be confiscated and deemed unsafe for transportation.   

All other pyrotechnics are prohibited from carriage. 

• Category 6  

Jerry Cans and Boat Fuel Containers (subject to quantities deemed as personal use and not for commercial use), can only be transported on the basis if:-  

• • Jerry Cans and Boat Fuel Containers filled with diesel ONLY can be transported;  
  • All other Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid;  
  • Jerry Cans and Boat Fuel Containers filled with other dangerous fuel such as petrol, aviation fuel and non-standard fuels are prohibited from carriage;  
  • Jerry Cans and Boat Fuel Containers filled with diesel must be fully welded at seams (Plastic or Metal);  
  • Jerry Cans and Boat Fuel Containers filled with diesel must not be greater than 50 litres in capacity; and   
  • The sealing cap must have locking side arms or screwed cap with an effective rubber seal.  

In the event petrol residual is identified inside an empty Jerry Can or Boat Fuel Can the passengers must fill the container with water before being allowed to travel.  

• Category 7  

Scuba tanks or oxygen cylinders (subject to quantities deemed as personal use and not for commercial use), can only be transported on the basis if:-  

Full cylinders are to be removed from vehicles collected by TT-Line representative for the duration of the journey.  The passenger will be allowed to collect the cylinders from a nominated location at the port of disembarkation.   

For scuba tanks or oxygen cylinders to remain in the confines of a passenger accompanied vehicle or other positions of the vehicle deck the cylinder maximum pressure reading of equal to or below 40 psi or empty.  

• Category 8  

Oxyacetylene gas cylinders are prohibited from carriage.  

• Category 9  

Personal passenger medical oxygen cylinders can be carried under the following conditions;   

Small or medium size bottles only are approved;  

• • One bottle and one spare per passenger are approved;  
  • For further bottles to be considered per passenger, application must be made directly to TT-Line; and  
  • No medical oxygen bottles are to remain in the vehicle deck – all must be taken into the accommodation  
• Category 10  

All other flammable items are prohibited from carriage. 

2.4. Weapons

• You must declare your intention to carry Weapons (including replicas) and ammunition at least 24 hours in advance of departure and must inform us during check-in.  
• The Carriage of Weapons is strictly prohibited, unless the Passenger:  
  • Complies with all statutory and legal obligations of the relevant state of departure, arrival and any other state at which the Vessel is due to call;  
  • Obtains TT-Line’s prior written permission; and  
  • Complies with TT-Line’s procedures, rules and protocols.  

2.5. Ceremonial or Religious Knives

• Definition and Scope 

For the purposes of this clause, a “Ceremonial or Religious Knife” means any bladed object worn, carried, or presented as a religious or cultural article of faith or observance, including but not limited to: 

• • Kirpan (Sikh ceremonial dagger) 

• • Any other object that the Passenger represents as a religious or cultural artifact 

• • Regardless of blade length, materials, sharpness, or condition 

• • Regardless of whether the item is sheathed, wrapped, or otherwise secured 

• • Regardless of the cultural or religious significance to the Passenger
• Absolute Prohibition 

Passengers are strictly prohibited from carrying or wearing any Ceremonial or Religious Knife: 

• • On their person (whether worn, carried in pockets, bags, or otherwise physically possessed or accessible to the Passenger); 
  • In carry-on baggage (including day packs, handbags, personal items, or any baggage retained by the Passenger in the Passenger cabin); 
  • In any baggage or personal effects retained in the Passenger cabin at any time during the Voyage, including: 
    • Before boarding the Vessel 
    • During the Voyage 
    • After disembarkation from the Vessel 

This prohibition applies without exception and applies regardless of: 

• • The size, sharpness, or material composition of the blade 

• • The cultural or religious significance of the item to the Passenger 

• • Whether the item is sheathed, wrapped, bound with cloth, or otherwise secured 

• • The Passenger’s stated intention to wear or carry the item solely for religious observance 

• • Any claimed emergency or necessity on the part of the Passenger
• Checked Baggage Allowance and Vehicle Carriage 

Notwithstanding clause (2) above, Passengers may transport a Ceremonial or Religious Knife in either of the following ways, subject to the conditions set out below: 

1. 1. Checked Baggage 

Passengers may transport a Ceremonial or Religious Knife in checked baggage only, subject to the following conditions: 

• • The item is securely sheathed or wrapped in protective covering to prevent injury to TT-Line staff, baggage handlers, or other Passengers; 

• • The item is declared to TT-Line personnel at the time of check-in. Passengers must inform staff that they are transporting a blade or sharp object in their checked baggage; 

• • The item complies with all applicable Australian law, including the Weapons Act 1990 (Tas) and any amendments thereto (including any amendments effective from 1 July 2026); 

• • TT-Line retains the absolute discretion to refuse carriage of any Ceremonial or Religious Knife deemed to pose a safety risk, and may impose additional safety requirements as a condition of carriage of that item. 
• Carriage in Accompanied Vehicle 

Passengers who are travelling with an accompanied vehicle (as defined in Special Condition D) may transport a Ceremonial or Religious Knife within that vehicle only, provided that: 

• • The item remains secured within the vehicle at all times and is not carried on board by the Passenger into any Passenger accommodation or public areas of the Vessel; 

• • The item is declared to TT-Line personnel at the time of check-in for the vehicle. Passengers must inform staff that a blade or sharp object is being transported within their vehicle; 

• • The item is securely stored within the vehicle in a location that is inaccessible during the Voyage (e.g., locked in a secure compartment or storage area within the vehicle); 

• • The item complies with all applicable Australian law, including the Weapons Act 1990 (Tas) and any amendments thereto (including any amendments effective from 1 July 2026); 

• • TT-Line retains the absolute discretion to refuse carriage of any Ceremonial or Religious Knife deemed to pose a safety risk, and may impose additional safety requirements as a condition of carriage of that item. 
• Enforcement and Refusal to Carry 
• Inspection Rights 

TT-Line reserves the right to inspect all Baggage, personal items, and Passengers to verify compliance with this clause. Any Passenger found to be carrying or wearing a Ceremonial or Religious Knife in breach of clause (2) will be: 

• • Directed to immediately surrender the item for secure removal prior to boarding; 

• • If the Passenger refuses to comply, refused permission to board the Vessel; 

• • If discovered during the Voyage, subject to such action as TT-Line deems necessary for the safety of the Vessel and all persons on board, including confinement to a cabin, restraint, or being landed at the next practicable port 
• Consequences of Non-Compliance 

Any Passenger found in breach of this clause may be subject to: 

• • Immediate forfeiture of the prohibited item with the be returned at the end of the voyage upon disembarkation; 

• • Refusal of passage on the current sailing and any future sailings; 

• • Liability for all costs incurred by TT-Line in managing the breach, including but not limited to inspection, secure storage, removal, and reporting to relevant authorities; 

• • Legal proceedings and penalties in accordance with applicable law. 
• No Liability 

TT-Line is not responsible for: 

• • Loss, damage, theft, or confiscation of any Ceremonial or Religious Knife (whether carried in breach of this clause or legitimately in checked baggage); 

• • Any injury, inconvenience, inconvenience, distress, or cost incurred by Passengers as a result of non-compliance with this clause; 

• • Storage of surrendered items or arrangements for their retrieval; 

• • Any claims arising from the enforcement of this clause. 
• Discretion and Safety Override 

Nothing in these Conditions of Carriage obligates TT-Line to permit any Ceremonial or Religious Knife in checked baggage if, in the reasonable opinion of TT-Line’s Master, officers, or authorised personnel, the item poses a risk to the safety, health, or security of the Vessel, crew, or Passengers.  The Master’s decision on all safety matters is final and non-reviewable. 

• Relationship to Other Provisions 

This clause operates in addition to, and does not limit, any other prohibition on weapons, sharp objects, or dangerous goods contained elsewhere in these Conditions of Carriage or in Australian law. In the event of any conflict between this clause and any other provision, this clause applies to Ceremonial or Religious Knives 

2.6. Firearms and ammunition

• In accordance with the Marine Transport and Offshore Facilities Security Act 2003 (Cth), it is a serious offence for any unauthorised person to have in his or her possession any type of Firearm or prohibited Weapon when proceeding through a screening point within a Port Facility or whilst in a Maritime Security Zone. Penalties of up to seven years’ imprisonment can apply on conviction.  
• In accordance with the Australian Maritime Safety Authority (AMSA) the International Maritime Dangerous Goods Code applies to TT Line for the Carriage of ammunition. The following requirements are sanctioned by the AMSA in regard to the Carriage of Class 1.4S standard ammunition:  
  • TT-Line may reject the Carriage of ammunition should the maximum ship limit be exceeded. You release us from any liability whatsoever in connection with the exercise of this right.  
  • Passengers in possession of ammunition must also be in possession of a current and valid Firearms licence which must be sighted prior to boarding.  
  • Effective for sailings from on or after 31 October 2026, passengers are permitted to take on board the Vessel up to 250 rounds or 5kg per licensed shooter (whichever limit is reached first).  
  • Effective for sailings up to and including 30 October 2026, passengers are permitted to take on board the Vessel up to 250 rounds or 10kg per licensed shooter (whichever limit is reached first). 
  • Passengers must ensure that ammunition is packed in suitable containers and that the container does not have other items stored in it.  
  • Passengers must surrender all ammunition prior to boarding and can only access or retrieve the ammunition once the mobile storage unit has been positioned on the wharf at the port of discharge.  
  • TT-Line cannot accept any cartridge or shell that has been modified or tampered with. This includes the addition of a projectile to a primed case.  
• Declaration and supporting documentation  
  • Passengers wishing to transport Firearms and/or ammunition must complete and submit the Carriage of Firearms and Ammunition Declaration Form at least 24 hours prior to departure. Download the Firearm and ammunition declaration form here. For passengers attending a registered event, please download and complete the Firearm and ammunition (exemptions) declaration form here. Forms may be submitted to declarations@spiritoftasmania.com.au or posted to Spirit of Tasmania, Terminal Services, PO Box 168E, East Devonport, Tas 7310.  
  • A Passenger must declare (at a minimum) that:  
    • They are in possession of a valid Firearms licence which will be available for inspection when travelling;  

• • • The ammunition being transported is for personal use;  

• • • The maximum amount of ammunition being transported is no more than 250 rounds or 5kg in total (whichever limit is reached first), if traveling on or after 31 October 2026; 
    •  The maximum amount of ammunition being transported is no more than 250 rounds or 10kg in total (whichever limit is reached first), if traveling on or before 30 October 2026; 
    • The ammunition has been purchased from a recognised dealer;  
    • The ammunition being carried is Class 1.4S and falls under the UN category of UN 0012 and 0014; and  
    • The ammunition has not been tampered with or altered since purchase.  
  • All supporting permits, licenses and other documentation must be available to us for inspection at check-in.  
• Passengers with Firearms and ammunition must check-in at least two hours prior to departure time to allow sufficient time for processing. We may refuse to transport you, your Firearms and ammunition and any other accompanied items if you are late.  
• Surrendering your Firearms and ammunition  
  • Passengers must ensure that Firearms and ammunition are packed separately to allow for storage in separate locations for the duration of the Voyage.    
  • Passengers must ensure that Firearms and ammunition are secured and stored in a manner so as to ensure that they are safe to travel. Specifically, Firearms are not to be loaded and magazines and/or bolts must not be fitted.   
  • All Firearms and ammunition must be surrendered to us at a security screening point prior to boarding. The surrendered Firearms and/or ammunition will be placed by you at your own risk into our approved storage unit for the duration of the Voyage.   
• All Firearms and/or ammunition must be collected from us immediately after arrival and disembarkation at the port of destination. You must provide photo identification and a baggage claim ticket stub to claim your Firearms and/or ammunition. 

3. SPECIAL CONDITION D: Vehicles

3.1. This Special Condition D applies to any Passengers taking Private Vehicles on the Vessel.

3.2. Accompanied vehicle fare

• If you wish to sail with your Private Vehicle, you must book an accompanied Vehicle fare.
• You understand and acknowledge that the accompanied Vehicle fare is only available to Private Vehicles.
• If your Vehicle does not match the definition of a Private Vehicle, please contact us to make a freight enquiry.

3.3.  Vehicle type, length and height

• You must correctly declare the type of Private Vehicle at the time of booking.
• It is important that you measure your Private Vehicle accurately because there are limited spaces available – particularly, spaces for high Vehicles. In measuring your Vehicle, you acknowledge and agree that:
  • The length of your Private Vehicle includes any attached objects, such as a bike rack, towbar, nudge bar, rear tyre, drawbar, trailer, caravan, etc.; and
  • The height of your Private Vehicle means the tallest point of your Private Vehicle and includes roof racks, Baggage, bikes, trailers, towed boats, caravans, etc.

NOTE: You must take into account the length and height that the Private Vehicle will be at the time of sailing – that is, when it is fully packed and loaded.

• You warrant that you have accurately declared the type, length and height of your Private Vehicle.
• We may check or measure your Private Vehicle to ensure that it meets the specifications that you have provided to us. If you have incorrectly stated the type, height or length of your Private Vehicle you agree that we may:
  • Require you to amend your booking subject to availability of a suitable space on the Vessel and clause 5.7 of the Conditions of Carriage;
  • Refuse to transport the Private Vehicle; or
  • If possible and if time permits, ask you to move any item that is causing the excess height or length (for example, Baggage in roof trays, bikes on bike racks, etc.).

3.4. Loading and unloading

• You or your driver (who must also be a Passenger) are responsible for the safe driving, parking and handling of your Private Vehicle while on board the Vessel or in the terminal.
• You must ensure the Private Vehicle is in a fit condition for transport by the Vessel and all loose parts are adequately secured.
• Passengers must follow our instructions when loading and unloading Private Vehicles. Once you are directed to park your Private Vehicle then Passengers must:
  • Engage the Vehicle’s parking brake and either (for manual transmission) leave the Vehicle in gear or (for automatic transmission) leave the transmission in the “P” position before leaving the Vehicle;
  • Secure all personal belongings and Baggage in/on the Private Vehicle;
  • Ensure that any alarms or movement sensors are disabled; and
  • Proceed directly to the public areas of the Vessel and not return to the Vehicle deck until directed by us.
• We may require Private Vehicles to be left on the Vehicle deck unlocked with ignition keys in place. You must abide by this requirement if we ask you to do so.

3.5. Vehicle deck

• Passengers must take any belongings and Baggage that they require from their Private Vehicle before the commencement of the Voyage – this includes any medication and carry-on Baggage.
• Passengers are not permitted to access or remain in the Vehicle decks for any reason while the Vessel is at sea. This includes visiting your Private Vehicle, Baggage or animals (except as provided in clause 3.5 of this Special Condition).
• If you attempt to gain access to the Vehicle decks after the Voyage commences, we may restrain you or confine you to a cabin or other controlled area, land you at any port or place or otherwise deal with you as we reasonably see fit.

4. SPECIAL CONDITION E:

4.1. Refusal of Carriage

• Even if you have a Ticket and a confirmed reservation, we may refuse to carry you, your Baggage and any Vehicle if any of the following circumstances have occurred or we reasonably believe will occur:
• If carrying your Baggage and any Vehicle may put the safety of the Vessel or the safety or health of any person on the Vessel in danger or at risk
• If you have used threatening, abusive or insulting words towards a Passenger, our shore staff or a member of the crew of the Vessel or otherwise behaved in an unacceptable manner
• If you have damaged any property of any Passenger or of TT-Line either on board the Vessel or prior to or after the Voyage
• If carrying you, your Baggage or any Vehicle may materially and reasonably affect the comfort of any person on the Vessel
• If carrying you will contravene or be inconsistent with any Public Health Requirements or Legislative Requirements
• If you have refused to allow a security check to be carried out on you, your Baggage or any Vehicle
• You do not appear to have all necessary documents relevant to the Voyage
• If you fail to comply with any applicable Public Health Requirements, Legislative Requirements or these Conditions of Carriage
• If you fail to complete the check-in process by the Check-In Deadline
• If you have not obeyed any instructions of our shore staff or a member of the crew of the Vessel relating to safety, health or security
• If you refuse to answer any questions at Check-In to ensure the health and wellbeing of all passengers and staff (including in relation to the COVID-19 pandemic)
• If you refuse to undertake a body temperature test upon reasonable request at Check-In
• If you are, or we reasonably suspect that you are, drunk or under the influence of alcohol or drugs
• If you are, or we reasonably believe you are, in unlawful possession of drugs
• If your mental or physical state is a danger or risk to you, the Vessel or any person on-board
• If you have committed a criminal offence during the check-in or boarding processes or on board the Vessel
• If you have deliberately interfered with a member of our shore staff or the crew of the Vessel carrying out their duties
• If you have put the safety of either the Vessel or any person on it in danger
• If you have committed any misconduct or any breach of these Conditions of Carriage on a previous Voyage and we have reason to believe that such conduct may be repeated
• If you cannot prove you are the person specified on the Ticket on which you wish to travel
• If you have refused to allow us to copy your identity documents
• If you have refused to give your identity documents to a member of our shore staff or the crew of the Vessel when we have asked you to do so
• If you have refused to comply with any reasonable request or direction by our shore staff or crew of the Vessel
• Because your Ticket:
  • is not paid for
  • has been reported lost or stolen
  • has been transferred
  • has been acquired unlawfully
  • has been acquired from someone other than us or an Authorised Agent
  • contains an alteration which has not been made by us or an Authorised Agent
  • is spoiled, torn or damaged or has otherwise been tampered with, or is counterfeit or otherwise invalid.
• Complied with your disclosure obligations in Special Conditions F: Electric Vehicles

In any of the situations in this 4.1, we may remove you from a sailing, even after you have boarded, without any liability on our part, and cancel any subsequent sailings on the Ticket.  For the avoidance of doubt, if any of these situations occur, you will not be entitled to a refund of your Ticket or to transfer your Ticket to another sailing.

4.2. Notice of Refusal to Carry You

We will be entitled to refuse to carry you, your Baggage and any Vehicle if we have notified you in writing that we will not carry you on our Vessel. The notice will give details of the period for which it will apply and will ask you not to buy a Ticket or ask or allow anyone to do so for you. If you try to travel while the notice is in force, we will refuse to carry you and you will be entitled to a fare refund minus our reasonable administration fee and may be subject to a further period of non-carriage.

4.3. Conduct During Sailing

• Obey Directions

To maximise passenger comfort, safety and security, you must comply with the following requirements and all other reasonable directions of any crew member on your sailing with us, when on board:

Smoking is only allowed in designated areas

If you drink alcohol, drink only in moderation and only alcohol served on your voyage with us as part of our bar service

Do not behave in a manner to which other Passengers may reasonably object.

We may also ask you not to operate any electronic devices, laser products or transmitting devices, remote or radio controlled toys that could interfere with the comfort of other passengers or the safety and security of the Vessel. If you fail to comply with our requests, we may retain the device until the end of the sailing.

• Control of Passengers

We will take all reasonable steps to maintain the comfort, safety and security of all Passengers. If we reasonably consider it necessary, we may restrain you, for example if you:

• conduct yourself so as to endanger the safety of the Vessel or any person on board;
• obstruct, or fail to comply with any direction of any crew member (iv) commit any criminal act,
• behave in a manner to which other Passengers may reasonably object
• interfere with a crew member who is performing his or her duties on board the Vessel
• tamper or interfere with the Vessel or any equipment on the Vessel.

In addition, you may be refused further carriage with us. You may also be prosecuted for offences committed on board the Vessel.

4.4. Diversion Costs Caused by Unacceptable Behaviour

If we delay or divert the Vessel to an unscheduled destination as a result of your failure to comply with any of the requirements set out in these Conditions of Carriage, you must pay us all reasonable costs in connection with the diversion.

5. SPECIAL CONDITION F:  Electric Vehicles

5.1.  For the purposes of this clause 5:

• Electric Vehicle or EV collectively refers to:
• battery electric vehicles (BEVs),
• hybrid electric vehicles (HEVs) and
• plug-in hybrid electric vehicles (PHEVs);
• PMD collectively refers to:
• Personal Mobility Devices (PMD) and includes e-scooters, e-bikes, hover boards etc; and
• Personal Mobility Aids (PMA) and includes motorised wheelchairs or mobility scooters;

5.2. EVs

• If you are embarking the Vessel in an EV you must declare at the time of booking that your vehicle is an EV.
• If you have booked in an EV, you must:
• ensure that your EV has enough charge to embark and disembark the Vessel; and
• advise a Representative of any warning lights or messages displayed or whether the EV has been involved in a collision; and
• allow a Representative to conduct an inspection of the vehicle and clearly mark the vehicle as an EV; and
• otherwise ensure that your EV is not subject to a vehicle re-call and is safe and suitable for travelling on the Vessel.
• Ensure the vehicle is switched off/unplugged and not charging.
• The Company reserves the right to refuse to load EVs with an indicated battery fault or an EV that has been involved in a collision. This clause 5.2(c) applies to EVs driven on to or otherwise transported on to the Vessel.
• For safety reasons:
• EVs are strictly prohibited from being charged while onboard the Vessel; and
• EVs will be loaded on a deck and in a space specifically reserved for the use of an EV.
• The Company reserves the right to refuse to carry passengers and vehicles who:
• have not informed the Company of their intention to travel with an EV at the time of booking their passage; and
• have not otherwise complied with any of the requirements in this clause 5.

5.3. PMDs

• If you are transporting a PMD in or on another vehicle or otherwise bringing a PMD on-board the Vessel, you must declare at the time of booking you are transporting a PMD.
• If a PMD is being transported mounted on a vehicle or a vehicle and a trailer, the vehicles will be loaded on a deck and in a space specifically reserved for the transport of PMDs.
• If a PMD is otherwise brought on board the Vessel or is not mounted on a vehicle and/or a trailer, the PMD will be stored in a trailer on-board the Vessel specifically reserved for the transport of PMDs.
• The Company reserves the right to refuse to carry passengers and vehicles who:
• have not informed the Company of their intention to travel with a PMD at the time of booking their passage; and
• have not otherwise complied with any of the requirements in this clause 6.