SPECIFIC NEEDS AND ASSISTANCE
At Spirit of Tasmania, we are committed to ensuring that all passengers enjoy a safe and comfortable journey.
It is important for us to know in advance if you are traveling with reduced mobility, have a medical condition (including being discharged from hospital 72 hours prior to travel), use medical oxygen, are hearing or vision impaired, or need to be accompanied by a guide/hearing dog or assistance animal.
Specific needs and assistance
Listen to audio
Listen to audio
Passengers travelling with reduced mobility and require any of the following assistance must complete the specific needs and assistance requirement form.
The form will be available on completion of your booking. Alternatively, click here if you have an existing booking number.
Listen to audio
Each Ship has two accessible cabins. This accommodation category is exclusively for passengers requiring wheelchair access, reduced mobility and passengers with vision impairment.
To book please Contact Us.
*Please note: there are no safety arms on the toilets. Passengers may provide their own commode if required.
Listen to audio
Listen to audio
Corridors in the cabin accommodation are 900mm wide, vehicle deck entry ways are 890mm and Orange lift ramps are 800mm wide (Lifts open to 980mm wide). Please take into consideration these dimensions with respect to the size of any mobility aid you intend to use on board. Should the mobility aid exceed the dimensions, you will not be able to use the mobility aid on board.
Passengers with specific needs and assistance requirements can book online if travel is more than 72 hours away. During the booking process, complete the specific needs and assistance form, which is provided upon finalizing your booking. For existing bookings, click below to access the form or contact us for assistance.
For travel within 72 hours or to book an accessible cabin or recliner, please contact our terminal or Customer Contact Centre directly. To ensure a smooth journey, passengers with specific needs must check in at least 2 hours before departure.
BE PREPARED FOR YOUR JOURNEY
Listen to audio
If you are deaf or have a hearing or speech impairment, please contact Spirit of Tasmania through the National Relay Service:
Hearing impaired passengers must advise us via the specific needs and assistance requirement form. Once on board, please visit the Purser at Reception on Deck 7. This is to ensure the Pursers on board are aware that you are travelling and they can provide further assistance in the unlikely event of an emergency.
Listen to audio
Vision impaired passengers must advise us via the specific needs and assistance requirement form.
Once on board, please visit the Purser at Reception on Deck 7. This is to ensure the Pursers on board are aware that you are travelling and they can provide further assistance in the unlikely event of an emergency .
If you are travelling with a Guide Dog, please see our information on Travelling with a Guide/Hearing Dog or Assistance Animal.
Listen to audio
Medical equipment designed to aid in the monitoring or treatment of medical conditions such as a CPAP machine and Nebulisers must adhere to the ships rating: Voltage 230V and Frequency 60Hz.
Please check the rating on your equipment to ensure it complies. If you are unsure, please report to the Purser at Reception on Deck 7. They will have your equipment checked by the ship’s electrician. Note: please bring your own extension leads.
Small or medium size medical oxygen bottles are permitted. Passengers are permitted one bottle and one spare per passenger. Oxygen bottles are not permitted to remain in the vehicle, all bottles must be taken up to passenger deck.
A hoist or commode is not available on the Ship, passengers are welcome to bring their own.
Passengers travelling with medical oxygen, hoist or commode must complete the specific needs and assistance requirement form.
Listen to audio
Spirit of Tasmania has a medical attendant travelling on all sailings who is available to provide assistance in an emergency situation.
Medical clearance is required for all passengers who have been discharged from hospital or have had a surgical procedure within 72 hours of their scheduled travel date (excludes outpatient appointments) and for all passengers with life-threatening medical conditions.
Medical clearance is also required for travel between 36 and 38 weeks pregnant at the time of travel. Travel is not permitted for 38 weeks pregnant or more.
Where medical clearance is required for a passenger as set out above, for the safety and wellbeing of the passenger and to avoid any delay at check-in, a completed Medical Alert form must be submitted at least 48 hours prior to scheduled departure time.
In some situations, if a medical clearance is given and approved by Spirit of Tasmania, travel may be permitted. A treating doctor or authorised medical practitioner is required to complete a Medical Alert form.
Passengers who require medical clearance must complete the specific needs and assistance requirement form.
Listen to audio
For the purposes of this section, an assistance animal is a dog or other animal that meets one of the criteria at points 1, 2 or 3
below:
By way of example, assistance animals might fall into three categories:
If you need to bring an assistance animal on board, you must provide acceptable evidence that your assistance animal is appropriately accredited or trained as described in points 1, 2 or 3 above. This evidence must be provided at the time of booking.
Please contact us if you would like to discuss the evidence required to show that an assistance animal is appropriately accredited or trained. Only approved assistance animals are allowed on passenger decks.
While on board, you must ensure that your assistance animal remains under your control or under the control of another person on your behalf.
Passengers wishing to travel with an assistance animal should be aware of, and comply with, the other requirements for animals generally when travelling with us, including biosecurity requirements for bringing animals to Tasmania. Further information can be found on our website or by contacting us.
Passengers requesting to travel with an Assistance Animal must complete the specific needs and assistance requirement form.
Listen to audio
Passengers requiring help and support with any of the following activities or circumstances are required to travel with a carer:
Carers are required to be self-reliant and able to assist the passenger with all activities. Carers meeting the following criteria are eligible for a pensioner fare:
Availability and eligibility for a pensioner fare refer to our Terms and Conditions – Pensioner Eligibility.
One of Australia’s most iconic travel experiences, Spirit of Tasmania makes travelling across Bass Strait flexible, convenient and easy.
