Customer Service Charter

Spirit of Tasmania is focused on providing our customers with a safe and reliable service. Below is a detailed list of our Customer Service Charter. 

Customer Service Charter

TT-Line Company Pty Ltd (TT-Line), operators of Spirit of Tasmania I and II, is focused
on providing our customers with a safe and reliable service.
TT-Line employees have developed a set of values to assist the company to meet this
critical objective.


1. Quality and Reliability

We pride ourselves on our reliability of schedule and our demonstrated commitment to
ensuring a safe environment for our passengers and employees.
Our commitment is to maintain a unique sea travel experience, ensuring our passengers
start their holiday from the moment they step on board.
We continue to pursue innovative ideas and developments to ensure our customers
experience a seamless booking process from end-to-end.
We are committed to ensuring our freight clients are provided with the fastest
transportation services across Bass Strait, with pick-up and delivery times the most
flexible in the industry.


2. Integrity

We are committed to ensuring we measure our actions against our aims and objectives
through independent research on past and prospective passengers. This allows us to
continuously review and improve our customer service.
We respect our passenger’s privacy. (Our company has developed a comprehensive
privacy policy that is available here).


3. Communication

We acknowledge and value our customers and their feedback. We are committed to
engaging with our passengers and actively seek their comments.
All customer feedback is reviewed and, if necessary, responded to as quickly as
possible. All written correspondence from our customers receives a formal response.
We appreciate our passengers taking the time to provide their comments as it helps us
to monitor specific areas of our operation and assists with ongoing innovation and
change.
If you would like to provide feedback please contact us.

4. Recognition

We understand that our customers are interested in how we involve ourselves in the
community. We take our social responsibility seriously.
Spirit of Tasmania is a supporter of various Tasmanian-based organisations, and is a
major contributor to the Tasmanian economy.
Through a number of programs and initiatives, Spirit of Tasmania donates to many local
Tasmanian charities. Our company has supported internal departments and individuals
in their fundraising efforts for varying charities for many years.


5. Financial Responsibility

The company will manage and facilitate the operation of a shipping service to and from
Tasmania in a manner that is consistent with sound commercial practice.
The company will comply with the Corporations Act 2001 and the constitution and other
legislation that governs the company.
The company will constantly review our financial responsibility to our shareholders and
stakeholders.
Our people take ownership by identifying and implementing economically and
environmentally responsible workplace practices. Effective management and best
practice will maintain quality of service to our customers and ensure growth into the
future.
Providing strong support for Tasmanian-made products, Spirit of Tasmania is committed
to showcasing Tasmania’s best produce and wine.


6. Tasmanian Ombudsman

If you have raised an issue with TT-Line and we are unable to resolve the issue to your
satisfaction, you have the right to contact the Tasmanian Ombudsman by:
Phoning 1800001170; or
Emailing to ombudsman@ombudsman.tas.gov.au ; or
Writing to the Ombudsman at GPO Box 960, Hobart TAS 7001

 

View PDF version of our Customer Service Charter here.

{{booking.getDepartureDate(legOfJourney, 'D MMM').toUpperCase()}} {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}
Arrive {{booking.getArrivalDate(legOfJourney, 'D MMM h:mm A')}}
Your {{legOfJourney.toLowerCase()}} ticket
{{legOfJourney}} ticket
Departing {{getSailing().getOriginName()}}
{{getSailing().origin}} to {{Utils.reverseLocationCode(getSailing().origin)}}
{{legOfJourney}}
  • Fares Change
    • {{passengerLine.displayOverride}} {{passengerLine.currentQuantity}} x {{passengerLine.displayName}} ${{getSelectedFareTypePassengerGroupPrice(passengerLine)}} $0 ${{getSelectedPassengerGroupPrice(passengerLine) || 'To be selected'}} ({{getPassengerNet(passengerLine) | money}})
    • {{booking.getPetCount(legOfJourney)}} x {{Utils.pluralize('Pet', booking.getPetCount(legOfJourney))}} $0
    • 1 x {{vehicle.getSummaryDisplay()}}
      • {{extra}}
      • {{vehicle.getTotalLength()}}
      ${{getVehiclePrice($index) || 'To be selected'}} ({{getVehicleNet($index) | money }})
    • {{getPushbikesCount()}} x {{Utils.pluralize('Bicycle', getPushbikesCount())}} ${{getPushbikesPrice() || 'To be selected'}}
  • Date Change
    • Departing {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}
    • Arriving {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getArrivalDate(legOfJourney, 'h:mm A')}}
  • Accommodation Change
    • {{getAppliedDealProduct().productName}} deal applied
    • To be selected
    • {{selectedAccommodationOption.quantity}} x {{selectedAccommodationOption.displayText}} ${{getSelectedFareTypeAccommodationOptionPrice(selectedAccommodationOption)}} ${{getSelectedAccommodationOptionPrice(selectedAccommodationOption)}} ({{getSelectedAccommodationOptionNet(selectedAccommodationOption) | money}})
    • Total {{legOfJourney.toLowerCase()}}
    • {{ getSailingTotalPriceText(legOfJourney) }} ({{getSailingTotalNet(legOfJourney) | money}})
{{booking.getDepartureDate(legOfJourney, 'D MMM').toUpperCase()}} {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}
Arrive {{booking.getArrivalDate(legOfJourney, 'D MMM h:mm A')}}
Your {{legOfJourney.toLowerCase()}} ticket
{{legOfJourney}} ticket
Departing {{getSailing().getOriginName()}}
{{getSailing().origin}} to {{Utils.reverseLocationCode(getSailing().origin)}}
{{legOfJourney}}
  • Fares Change
    • {{passengerLine.displayOverride}} {{passengerLine.currentQuantity}} x {{passengerLine.displayName}} ${{getSelectedFareTypePassengerGroupPrice(passengerLine)}} $0 ${{getSelectedPassengerGroupPrice(passengerLine) || 'To be selected'}} ({{getPassengerNet(passengerLine) | money}})
    • {{booking.getPetCount(legOfJourney)}} x {{Utils.pluralize('Pet', booking.getPetCount(legOfJourney))}} $0
    • 1 x {{vehicle.getSummaryDisplay()}}
      • {{extra}}
      • {{vehicle.getTotalLength()}}
      ${{getVehiclePrice($index) || 'To be selected'}} ({{getVehicleNet($index) | money }})
    • {{getPushbikesCount()}} x {{Utils.pluralize('Bicycle', getPushbikesCount())}} ${{getPushbikesPrice() || 'To be selected'}}
  • Date Change
    • Departing {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}
    • Arriving {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getArrivalDate(legOfJourney, 'h:mm A')}}
  • Accommodation Change
    • {{getAppliedDealProduct().productName}} deal applied
    • To be selected
    • {{selectedAccommodationOption.quantity}} x {{selectedAccommodationOption.displayText}} ${{getSelectedFareTypeAccommodationOptionPrice(selectedAccommodationOption)}} ${{getSelectedAccommodationOptionPrice(selectedAccommodationOption)}} ({{getSelectedAccommodationOptionNet(selectedAccommodationOption) | money}})
    • Total {{legOfJourney.toLowerCase()}}
    • {{ getSailingTotalPriceText(legOfJourney) }} ({{getSailingTotalNet(legOfJourney) | money}})
Your {{LegOfJourney.Return.toLowerCase()}} ticket
{{LegOfJourney.Return}} ticket
No {{LegOfJourney.Return}} Trip
No {{LegOfJourney.Return}} Trip
{{LegOfJourney.Return}}
{{ getChosenSoFarAmount() }} See breakdown
Trip total
$AUD
  • Outbound{{ getSailingTotalPriceText(LegOfJourney.Outbound) }} ({{getSailingTotalNet(LegOfJourney.Outbound) | money}})
  • Return{{ getSailingTotalPriceText(LegOfJourney.Return) }} ({{getSailingTotalNet(LegOfJourney.Return) | money}})
  • Travel Insurance${{booking.getTravelInsurancePrice()}}
  • Credit card fees{{ booking.getCreditCardFeePrice() | money }}
  • Total{{ getBookingTotalPriceText() }} ({{ booking.totalNet() | money }})
You're ready to get started building your fare.
Along the way you'll add passengers, any vehicles and accommodation.
Let's get started!
Select vehicle
{{vehicleOptions.getDisplay()}}
Including: {{vehicleOptions.getExtrasDisplay()}}
Change Remove Editing
Or use one from a recent search:
{{vehicleOptions.getDisplay()}} Including: {{vehicleOptions.getExtrasDisplay()}} Add Remove
{{IbpCms.vehiclesBookMotorhomeAsCarError}}
Total length cannot exceed {{getVehicleMaxTotalLength()}} metres.
Please call 1800 884 305 to complete your booking.
Please ring 1800 634 906 to make this booking.

Your model of vehicle is up to {{getEditableVehicleOptions().vehicle.heightInMetres | number: 2}}m high.

Carrying anything on the roof?

How high is the cargo on your roof?

Towing a caravan or trailer?

{{IbpCms.vehiclesFifthWheelerNotice}}

Towing a caravan or trailer?

{{IbpCms.vehiclesFifthWheelerNotice}}
loading
Select vehicle
{{vehicleOptions.getDisplay()}}
Including: {{vehicleOptions.getExtrasDisplay()}}
Change Remove Editing
Or use one from a recent search:
{{vehicleOptions.getDisplay()}} Including: {{vehicleOptions.getExtrasDisplay()}} Add Remove
{{IbpCms.vehiclesBookMotorhomeAsCarError}}
Total length cannot exceed {{getVehicleMaxTotalLength()}} metres.
Please call 1800 884 305 to complete your booking.
Please ring 1800 634 906 to make this booking.

Your model of vehicle is up to {{getEditableVehicleOptions().vehicle.heightInMetres | number: 2}}m high.

Carrying anything on the roof?

How high is the cargo on your roof?

Towing a caravan or trailer?

{{IbpCms.vehiclesFifthWheelerNotice}}

Towing a caravan or trailer?

{{IbpCms.vehiclesFifthWheelerNotice}}
loading
Select {{legOfJourney.toLowerCase()}} date

{{ IbpCms.fareTotalMinimumPrice.replace('%LEGOFJOURNEY%', legOfJourney.toLowerCase()) }} ${{getTotalMinimumPriceAdvice().totalMinimumPrice}}

{{ IbpCms.fareNotManyPlacesLeftAtThisPriceMessage }}
{{getNumberOfPeopleViewingText()}}
{{getDealAvailableText()}}
  • {{mode}}
loading loading loading loading loading
  • Previous day sailing {{Utils.dateFormat(getPrevDaySailingDate(), 'MMM DD')}}
    No day sailings during this period
    Next day sailing {{Utils.dateFormat(getNextDaySailingDate(), 'MMM DD')}}
  • {{Utils.dateFormat(date.date, 'ddd').toUpperCase()}} {{Utils.dateFormat(date.date, 'DD')}} {{Utils.dateFormat(date.date, 'MMM').toUpperCase()}}
    • No day
      sailing
    • {{Utils.dateFormat(sailingPriceSet.departureDateTime, 'h:mm A')}}
      {{getFareTotalPrice(sailingPriceSet)}}
      {{ getPriceDifferenceAmountText(sailingPriceSet) }}
      Day
      sold out
      Night
      sold out
      Special Fare
    • {{Utils.dateFormat(sailingPriceSet.departureDateTime, 'h:mm A')}}
      {{getFareTotalPrice(sailingPriceSet)}}
      {{ getPriceDifferenceAmountText(sailingPriceSet) }}
      Day
      sold out
      Night
      sold out
      Special Fare
    • No night
      sailing

Accommodation availability – {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getDepartureDate(legOfJourney, 'HH:mm')}}

  • {{option.displayText}}
    AM only Pets only
    Sold out
    From ${{getCheapestPrice(option)}} per {{option.unitText}}
    Included
Spirit Tip
{{IbpCms.accommodationSpiritTipCotSoldOut}}

{{ getFareDescription() }}
{{ IbpCms.fareAdditionalDescription }}

Select {{legOfJourney.toLowerCase()}} date

{{ IbpCms.fareTotalMinimumPrice.replace('%LEGOFJOURNEY%', legOfJourney.toLowerCase()) }} ${{getTotalMinimumPriceAdvice().totalMinimumPrice}}

{{ IbpCms.fareNotManyPlacesLeftAtThisPriceMessage }}
{{getNumberOfPeopleViewingText()}}
{{getDealAvailableText()}}
  • {{mode}}
loading loading loading loading loading
  • Previous day sailing {{Utils.dateFormat(getPrevDaySailingDate(), 'MMM DD')}}
    No day sailings during this period
    Next day sailing {{Utils.dateFormat(getNextDaySailingDate(), 'MMM DD')}}
  • {{Utils.dateFormat(date.date, 'ddd').toUpperCase()}} {{Utils.dateFormat(date.date, 'DD')}} {{Utils.dateFormat(date.date, 'MMM').toUpperCase()}}
    • No day
      sailing
    • {{Utils.dateFormat(sailingPriceSet.departureDateTime, 'h:mm A')}}
      {{getFareTotalPrice(sailingPriceSet)}}
      {{ getPriceDifferenceAmountText(sailingPriceSet) }}
      Day
      sold out
      Night
      sold out
      Special Fare
    • {{Utils.dateFormat(sailingPriceSet.departureDateTime, 'h:mm A')}}
      {{getFareTotalPrice(sailingPriceSet)}}
      {{ getPriceDifferenceAmountText(sailingPriceSet) }}
      Day
      sold out
      Night
      sold out
      Special Fare
    • No night
      sailing

Accommodation availability – {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getDepartureDate(legOfJourney, 'HH:mm')}}

  • {{option.displayText}}
    AM only Pets only
    Sold out
    From ${{getCheapestPrice(option)}} per {{option.unitText}}
    Included
Spirit Tip
{{IbpCms.accommodationSpiritTipCotSoldOut}}

{{ getFareDescription() }}
{{ IbpCms.fareAdditionalDescription }}

Select {{legOfJourney.toLowerCase()}} accommodation

{{booking.getDepartureDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}

Spirit Tip
{{IbpCms.accommodationSpiritTipCotSoldOut}}
Deal applied
  • {{getDealDetails(getAppliedDeal()).title}} Details

    {{getDealDetails(getAppliedDeal()).shortDescription}}

    Nice! Now it's time to add your cabin to the package.
    Remove
{{Utils.pluralize('Deal', numDealsOnSailing())}} available
  • {{getDealDetails(code).title}} Details

    {{getDealDetails(code).shortDescription}}

    Deal available
    Remove
loading
Accommodation available
  • Pet Kennels
    Twin Bed Four Bed

    {{option.displayText}} Details

    {{IbpCms.accommodationDayTicketsFlavourText}}
    {{IbpCms.accommodationPetKennelsFlavourText}}
    • 2 4 2 4 {{feature.displayName}}
     
    ${{getOptionUnitPrice(option)}}
    per {{option.unitText}}
    ${{getSelectedFareTypeOptionUnitPrice(option)}} Original Price
    {{getOptionQuantity(option)}} or fewer {{Utils.pluralize(option.unitText, getOptionQuantity(option))}} available
    {{option.tooltipText}} {{IbpCms.accommodationTypeDescriptionSharedMale2Berth}} {{IbpCms.accommodationTypeDescriptionSharedMale4Berth}} {{IbpCms.accommodationTypeDescriptionSharedFemale2Berth}} {{IbpCms.accommodationTypeDescriptionSharedFemale4Berth}}
    Sold out
    For this sailing
    Find availability
    {{IbpCms.accommodationNotEnoughPeople}}
    {{option.displayText}}s not available with this deal.
    Remove Deal
    {{IbpCms.accommodationNoDayTicketsForNightSailings}}
    Kennels are available for pets only.
loading
loading
Book the same accommodation on your return? Return accommodation price is {{ getReturnPriceForSameSelection() | money }}
loading
Select {{legOfJourney.toLowerCase()}} accommodation

{{booking.getDepartureDate(legOfJourney, 'dddd D MMMM')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}

Spirit Tip
{{IbpCms.accommodationSpiritTipCotSoldOut}}
Deal applied
  • {{getDealDetails(getAppliedDeal()).title}} Details

    {{getDealDetails(getAppliedDeal()).shortDescription}}

    Nice! Now it's time to add your cabin to the package.
    Remove
{{Utils.pluralize('Deal', numDealsOnSailing())}} available
  • {{getDealDetails(code).title}} Details

    {{getDealDetails(code).shortDescription}}

    Deal available
    Remove
loading
Accommodation available
  • Pet Kennels
    Twin Bed Four Bed

    {{option.displayText}} Details

    {{IbpCms.accommodationDayTicketsFlavourText}}
    {{IbpCms.accommodationPetKennelsFlavourText}}
    • 2 4 2 4 {{feature.displayName}}
     
    ${{getOptionUnitPrice(option)}}
    per {{option.unitText}}
    ${{getSelectedFareTypeOptionUnitPrice(option)}} Original Price
    {{getOptionQuantity(option)}} or fewer {{Utils.pluralize(option.unitText, getOptionQuantity(option))}} available
    {{option.tooltipText}} {{IbpCms.accommodationTypeDescriptionSharedMale2Berth}} {{IbpCms.accommodationTypeDescriptionSharedMale4Berth}} {{IbpCms.accommodationTypeDescriptionSharedFemale2Berth}} {{IbpCms.accommodationTypeDescriptionSharedFemale4Berth}}
    Sold out
    For this sailing
    Find availability
    {{IbpCms.accommodationNotEnoughPeople}}
    {{option.displayText}}s not available with this deal.
    Remove Deal
    {{IbpCms.accommodationNoDayTicketsForNightSailings}}
    Kennels are available for pets only.
loading
loading
Book the same accommodation on your return? Return accommodation price is {{ getReturnPriceForSameSelection() | money }}
loading
Your trip summary

Your {{legOfJourney.toLowerCase()}} ticket {{legOfJourney}} ticket Departing {{getSailing().getOriginName()}} {{getSailing().origin}} to {{Utils.reverseLocationCode(getSailing().origin)}}

{{getDealName(legOfJourney)}} deal applied See details
Date
  • Departing {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM, YYYY')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}} Change
  • Arriving {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM, YYYY')}} at {{booking.getArrivalDate(legOfJourney, 'h:mm A')}}
  • Disembarking from {{booking.getDisembarkTime(legOfJourney, 'h:mm A')}}
Fares
  • Details Change
  • {{passengerLine.displayOverride}} {{passengerLine.currentQuantity}} x {{passengerLine.displayName}} ${{getSelectedFareTypePassengerGroupPrice(passengerLine)}} $0 ${{getSelectedPassengerGroupPrice(passengerLine) || 'To be selected'}} ({{getPassengerNet(passengerLine) | money}})
  • {{booking.getPetCount(legOfJourney)}} x {{Utils.pluralize('Pet', booking.getPetCount(legOfJourney))}} $0
  •  
    {{ IbpCms.fareNotManyPlacesLeftAtThisPriceMessage }}
Vehicles
  • Details Change Update Rego
  • No vehicles
  • 1 x {{vehicle.getSummaryDisplay()}} ${{getVehiclePrice($index) || 'To be selected'}} ({{getVehicleNet($index) | money }})
    • {{extra}}
    • {{vehicle.getTotalLength()}}
  • {{getPushbikesCount()}} x {{Utils.pluralize('Bicycle', getPushbikesCount())}} ${{getPushbikesPrice() || 'To be selected'}}
Accommodation
  • Details Change
  • {{getAppliedDealProduct().productName}} deal applied
  • To be selected
  • {{option.quantity}} x {{option.displayText}} ${{getSelectedFareTypeAccommodationOptionPrice(option)}} ${{getSelectedAccommodationOptionPrice(option)}} ({{getSelectedAccommodationOptionNet(option) | money}})
Pets & Kennels
  • Details Change
  • {{getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity}} x {{Utils.pluralize("Pet", getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity)}} with {{Utils.pluralize("kennel", getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity)}} ${{getSelectedFareTypeAccommodationOptionPrice(getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel))}} ${{getSelectedAccommodationOptionPrice(getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel))}}
  • No pets travelling
Passengers & Allocation
  • Full Name Change
  • {{passenger.passengerDetails.firstName}} {{passenger.passengerDetails.lastName}}
    {{passenger.passengerDetails.firstName}} {{passenger.passengerDetails.lastName}}
    In a {{getAccommodationDisplayName(allocation.categoryCode, allocation.categorySpecificationCode)}}
Cancel this sailing
Refund due: {{ getSailing().refundableAmount | money }}
  • {{ fee.description }}: {{ fee.price | money:false }}

Your {{legOfJourney.toLowerCase()}} ticket {{legOfJourney}} ticket Departing {{getSailing().getOriginName()}} {{getSailing().origin}} to {{Utils.reverseLocationCode(getSailing().origin)}}

{{getDealName(legOfJourney)}} deal applied See details
Date
  • Departing {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM, YYYY')}} at {{booking.getDepartureDate(legOfJourney, 'h:mm A')}} Change
  • Arriving {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM, YYYY')}} at {{booking.getArrivalDate(legOfJourney, 'h:mm A')}}
  • Disembarking from {{booking.getDisembarkTime(legOfJourney, 'h:mm A')}}
Fares
  • Details Change
  • {{passengerLine.displayOverride}} {{passengerLine.currentQuantity}} x {{passengerLine.displayName}} ${{getSelectedFareTypePassengerGroupPrice(passengerLine)}} $0 ${{getSelectedPassengerGroupPrice(passengerLine) || 'To be selected'}} ({{getPassengerNet(passengerLine) | money}})
  • {{booking.getPetCount(legOfJourney)}} x {{Utils.pluralize('Pet', booking.getPetCount(legOfJourney))}} $0
  •  
    {{ IbpCms.fareNotManyPlacesLeftAtThisPriceMessage }}
Vehicles
  • Details Change Update Rego
  • No vehicles
  • 1 x {{vehicle.getSummaryDisplay()}} ${{getVehiclePrice($index) || 'To be selected'}} ({{getVehicleNet($index) | money }})
    • {{extra}}
    • {{vehicle.getTotalLength()}}
  • {{getPushbikesCount()}} x {{Utils.pluralize('Bicycle', getPushbikesCount())}} ${{getPushbikesPrice() || 'To be selected'}}
Accommodation
  • Details Change
  • {{getAppliedDealProduct().productName}} deal applied
  • To be selected
  • {{option.quantity}} x {{option.displayText}} ${{getSelectedFareTypeAccommodationOptionPrice(option)}} ${{getSelectedAccommodationOptionPrice(option)}} ({{getSelectedAccommodationOptionNet(option) | money}})
Pets & Kennels
  • Details Change
  • {{getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity}} x {{Utils.pluralize("Pet", getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity)}} with {{Utils.pluralize("kennel", getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel).quantity)}} ${{getSelectedFareTypeAccommodationOptionPrice(getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel))}} ${{getSelectedAccommodationOptionPrice(getSailing().selectedAccommodation.getExtra(ExtrasCode.Kennel))}}
  • No pets travelling
Passengers & Allocation
  • Full Name Change
  • {{passenger.passengerDetails.firstName}} {{passenger.passengerDetails.lastName}}
    {{passenger.passengerDetails.firstName}} {{passenger.passengerDetails.lastName}}
    In a {{getAccommodationDisplayName(allocation.categoryCode, allocation.categorySpecificationCode)}}
Cancel this sailing
Refund due: {{ getSailing().refundableAmount | money }}
  • {{ fee.description }}: {{ fee.price | money:false }}
Grand total: {{ getBookingTotalPrice() | money }} ({{ booking.totalNet() | money }})
loading
loading
{{getHeaderText()}}

{{ IbpCms.passengerDetailsIntro }} {{ IbpCms.vehicleRegoIntro }}

Oops, you must be travelling in order to make this booking
Adults
Remove {{detail.firstName}} {{detail.lastName}}

Pensioners (booked as adults)
Pensioner No. Expiry Date
Invalid Date Date must be in the future Required
Remove {{detail.firstName}} {{detail.lastName}}

Children
Date of birth
Required Invalid Date
{{IbpCms.validationChildAge}} change to infant fare {{IbpCms.validationChildAge}} change to adult fare
Remove {{detail.firstName}} {{detail.lastName}}

Infants
Date of birth
Required Invalid Date Date of birth is in the future.
{{IbpCms.validationInfantAge}} change to child fare
Remove {{detail.firstName}} {{detail.lastName}}

Vehicle Registrations{{getSailingDisplay(LegOfJourney.Outbound)}}
{{vehicle.getDisplay()}} With Extras: {{vehicle.getExtrasDisplay()}}

Vehicle Registrations{{getSailingDisplay(LegOfJourney.Return)}}
{{vehicle.getDisplay()}} With Extras: {{vehicle.getExtrasDisplay()}}

loading
Review where everyone's staying

We've assigned accommodation automatically – feel free to re-arrange

Your {{legOfJourney.toLowerCase()}} accommodation

{{room.sectionName}}

  • {{Utils.convertNameCase(passenger.passengerDetails.title)}} {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} {{Utils.convertNameCase(passenger.passengerDetails.lastName)}}
    Bed available
    Ticket available
    Move {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Leave {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} here Swap with {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Move {{Utils.convertNameCase(getActiveSwapPassenger().passengerDetails.firstName)}} here {{passenger.message}}
  • {{Utils.convertNameCase(passenger.passengerDetails.title)}} {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} {{Utils.convertNameCase(passenger.passengerDetails.lastName)}}
    Cot space available No cot space available Infant ticket available
    Move {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Leave {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} here Swap with {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Move {{Utils.convertNameCase(getActiveSwapPassenger().passengerDetails.firstName)}} here {{passenger.message}}
loading
{{IbpCms.cabinAllocationBookSameForReturn}}

We've assigned accommodation automatically – feel free to re-arrange

Your {{legOfJourney.toLowerCase()}} accommodation

{{room.sectionName}}

  • {{Utils.convertNameCase(passenger.passengerDetails.title)}} {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} {{Utils.convertNameCase(passenger.passengerDetails.lastName)}}
    Bed available
    Ticket available
    Move {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Leave {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} here Swap with {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Move {{Utils.convertNameCase(getActiveSwapPassenger().passengerDetails.firstName)}} here {{passenger.message}}
  • {{Utils.convertNameCase(passenger.passengerDetails.title)}} {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} {{Utils.convertNameCase(passenger.passengerDetails.lastName)}}
    Cot space available No cot space available Infant ticket available
    Move {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Leave {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} here Swap with {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} Move {{Utils.convertNameCase(getActiveSwapPassenger().passengerDetails.firstName)}} here {{passenger.message}}
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{{IbpCms.cabinAllocationBookSameForReturn}}
{{getPaymentHeading()}}

{{IbpCms.paymentIntro}}

Total due: {{getBookingTotalPriceBeforeVouchers()}}

Applied vouchers

  • #{{voucher.voucherNumber}}:  ${{voucher.value}}
Total now due: {{getBookingTotalPriceAfterVouchers()}}
Your voucher(s) will cover the cost of your booking. Please fill in the remaining details below. Add another voucher or use another payment method.
{{giftVoucherResult.message}}

You are cancelling the following sailing(s):
{{ sailing.getOriginName() }} to {{ LocationCode.getLocationName(Utils.reverseLocationCode(sailing.origin)) }} departing {{ Utils.dateFormat(sailing.getDate(), 'dddd D MMMM, YYYY') }}
Card # must match type Required
Expiry date
{{IbpCms.validationCreditCardExpiry}} Required

Travel insurance

{{IbpCms.paymentTravelInsuranceFlavourText}}
Get travel insurance

{{payment.insurance.quote.label}} - Travel insurance premium = {{ payment.insurance.quote.price | money}}

View Details Remove
{{IbpCms.paymentNoTravelInsuranceWithGiftVouchers}}


Agency details

Show/hide net value ${{ getBalanceToBePaid() }}

You must agree to the following Terms and Conditions: Conditions of Carriage, Tasmanian Quarantine Conditions, Privacy Policy, Refund Policy, and the full terms and conditions of each fare linked below.

View our Privacy Statement regarding the personal information we have collected

Outbound fare summary
See full Terms & Conditions
Return fare summary
See full Terms & Conditions
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Booking updated

Dear {{ getCancelledBookingFirstName() }}

Your cancellation has been successful. {{ getPartialCancellationMessage() }}

Kind regards,

The team at Spirit of Tasmania

Cancellation successful

Dear {{ getCancelledBookingFirstName() }}

Your cancellation has been successful. We hope you book with us again soon.

Kind regards,

The team at Spirit of Tasmania

Booking confirmed!

Your booking reference is {{getBookingReference()}}.

Your travel insurance was successfully processed. Your policy number is {{getInsurancePolicyNumber()}}. Documentation will be sent to your specified email address.

Your travel insurance purchase was not successfully processed. To add travel insurance to your existing booking, please login to 'Manage my booking'.

Request

{{IbpCms.bookingConfirmedTextRequest}}

Insurance

{{IbpCms.bookingConfirmedTextInsurance}}

Sailors Club

{{IbpCms.bookingConfirmedTextSailorsClub}}

Show/hide net value {{ Utils.formatCurrency(getAgentActualPaymentAmount()) }}

Internet Banking Details


Bank Receipt Number: {{getInternetBankingDetails().bankReceiptNumber}}; Poli Transaction Reference Number: {{getInternetBankingDetails().transactionReferenceNumber}}
Completed At: {{getInternetBankingDetails().completedDateTime}}; Amount Paid: ${{getInternetBankingDetails().amountPaid}}; Status: {{getInternetBankingDetails().status}}