Sail Safe

Our precautionary measures like frequent and thorough cleaning, flexible dining options, and cashless payments keep you safe on board. Rest assured that when you sail with us your safety and comfort always comes first.

Before you travel

Please do not travel if unwell
If you test positive for COVID-19 or have been instructed to isolate, please defer your travel plans.

Stay informed
Four days before you travel we will send you an email with important information and reminders for your upcoming journey. We will also send SMS updates prior to your journey. We encourage you to read the COVID-19 FAQs and check your phone for updates.

When you check in

Frequent and thorough cleaning

We continue to maintain high cleaning standards. Our terminals are cleaned thoroughly and high touch surfaces are cleaned multiple times throughout the day.

Hand sanitiser stations

To help you maintain good personal hygiene, hand sanitiser is available for your use throughout our terminals and on board.

Face masks

Face masks are not mandatory but we appreciate some passengers may wish to wear them.

Your health is important to us

For your safety and the safety of other passengers and our staff, you will be asked to state your health condition when checking in, you will be asked some questions and temperature testing may be required.

Contactless check-in

A self-service kiosk is available in our terminals for walk-on passengers.

When you are on board

Flexible dining options

Take-away options are available from bars on the upper decks while ‘grab and go’ sandwiches and snacks are available at The Pantry. Seated dining is available at the restaurant.

Frequent and thorough cleaning

Throughout the journey our crew are regularly cleaning and sanitising high touch surfaces in common areas using 100% chemical-free, hospital grade disinfectant. After each sailing, the whole vessel including cabins and recliners are cleaned and sanitised.

Medical assistance

A Medical Attendant is on board at all times and will work with our highly trained crew to implement procedures should you or another passenger present with COVID-19 symptoms.

Cashless payments

We only accept cashless payments in our terminals and on board. We accept credit and debit card payments including all ‘tap and go’ methods such as Apple Pay.

Still need more information?

Please refer to our Frequently Asked Questions (FAQs) at or call our friendly Customer Contact Centre on 1800 634 906 (in Australia) or +61 3 6419 9320 (International) Monday to Saturday: 10:00am to 6:00pm.