Before you travel

• Check your booking details are correct
  Ensure dates, names, direction of travel and sailing times are all correct on your e-ticket and that you have supplied your number plate details if travelling with a vehicle. You can make amendments online up to 3 hours before your scheduled sailing without incurring a fee. To view, amend or make a cancellation to your booking, visit spiritoftasmania.com.au/my-booking.
  
  

• Check your vehicle is booked correctly
  It is essential that you have booked the correct length and height of your vehicle. Vehicle measurements are confirmed at check-in, and if incorrect you may be required to pay extra for the additional length. Or if we are unable to accommodate the adjusted length or height of your vehicle, your passage may be denied. Find out how to measure your vehicle correctly. To amend or make changes to your vehicle details, please visit My Booking no later than 3 hours prior to travelling.
  
  

• Read Your Travel Information
  Your Travel Information accompanying your e-ticket, details everything you need to know about sailing with us.
  
  Find out about:

  • Check-in times and the boarding process.
  • Restrictions on bringing fruit, vegetables or plants into Tasmania.
  • Restrictions that apply to transporting jerry cans, LPG, gas and compressed air cylinders.If you are planning to carry dangerous goods, including firearms in your vehicle, please download and submit the Firearm and ammunition declaration form or the Firearm and ammunition (exemptions) declaration form for events 24 hours prior to travel.
  • Biosecurity requirements for pets - Special entry conditions apply to some animals entering Tasmania. All dogs must be treated for hydatid tapeworm within 14 days prior to entering Tasmania and checked for ticks. Passengers travelling with dogs need to present a printed and signed Declaration by Owner or Importer for the entry of Dogs into Tasmania prior to boarding. For more information visit spiritoftasmania.com.au/pets.
    
    
    Please read Your Travel Information carefully to avoid issues at check-in. For further information please refer to our FAQs section.

On the day

• Pack your e-ticket
  Have your e-ticket ready for check-in. You will be issued with a boarding pass when you check in. Pensioners must
  present a valid Australian Pensioner Concession card at check-in.
  
  
• Pack a small carry-on bag
  If you are travelling with a vehicle, you may take one carry-on bag or suitcase with personal toiletries, medication and clothing on board and leave the remainder of your luggage in your car. Please remember that only credit and debit card payments are accepted in our terminals and on board. If you are travelling without a vehicle, you may check in two bags or suitcases and take one carry-on bag or suitcase on board. The carry-on baggage allowance is one medium bag or suitcase with the maximum dimensions of 66cm x 46.5cm x 27.5cm. No weight restrictions apply.
  
  
• Arrive on time
  Check-in opens between 1.5 hours to 2.5 hours prior to your scheduled departure and closes strictly 45 minutes before your scheduled departure time. If you arrive after check-in has closed, you will not be permitted to board the vessel.
  
  
• Remember where you've parked
  There are five vehicle decks on board so it is important to remember where you have parked your vehicle. Parking Reminder Flyers are available for collection in every vehicle deck lift/stairwell to assist you in finding your way back to your car upon disembarkation.

Still need more information?

Please refer to our Frequently Asked Questions (FAQs) at spiritoftasmania.com.au/customer-support/faqs or call our friendly Customer Contact Centre on 1800 634 906 (in Australia) or +61 3 6419 9320 (International) Monday to Saturday: 10:00am - 6:00pm.

Bon voyage!