Special needs

Passengers with special needs must notify us at the time of booking and during check-in so that we can assist you.

Special needs include booking a Wheelchair Accessible Cabin or Recliner, travelling with an assistance dog or if you have a medical condition including any mobility, hearing and or sight impairments. 

If you have any special needs, please call us on 1800 884 305.

Please download the Special Needs or Accessibility Requirements document which covers in more detail the following:

- Hearing, mobility & visual impairment
- Medical equipment
- Fitness to travel
- Assistance animals
- Ship map showing location of accessible cabins and toilets

Please note: Passengers with special needs, must check in at least 2 hours before the scheduled departure time.

Additional information regarding travel is also available on the Conditions of Carriage page.

Travelling soon? Watch our Passenger Safety Video with Auslan interpretation.